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“Brand new hotel” 5 of 5 stars
Review of Aston Tanjung Pinang Hotel and Conference Center

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Aston Tanjung Pinang Hotel and Conference Center
4.0 of 5 Hotel   |   Jl. Adisucipto Km 11, Tanjung Pinang, Riau Islands Province 29125, Indonesia   |  
Hotel amenities
Ranked #1 of 13 Hotels in Tanjung Pinang
Surabaya, Indonesia
Top Contributor
93 reviews 93 reviews
50 hotel reviews
Reviews in 31 cities Reviews in 31 cities
101 helpful votes 101 helpful votes
“Brand new hotel”
5 of 5 stars Reviewed January 11, 2013

For Tanjung pinang city, this is the best ånd most luxurious hotel. No doubt for it

The room was fantastic,the staff very nice ånd very helpfull.Breakfast just standard.

Staff:
1 when I check in, I saw the reception help one of tourist who comes to Aston but their voucher hotel belong to others hotel. The reception take a very good care the miss tourist to get the right hotel

2 when in the middle of the night I want to eat outside hotel, then one of the staff offering me with very deepest from their heart to drive me search for food. Surprised he is not asking for Money or so on

Very2. Pleased with the service of the staFf

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
    22
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    23
    7
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Top Contributor
55 reviews 55 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 4, 2013

Stayed in Room 311. Generally quite clean but can see persistent stains on drawers and chairs upon close up. Room close to roads so can hear motorbikes and cars but it's alright to me. Morning can hear roosters too. Staff generally smiley but don't know too much English, but still friendly and can see they're trying to help. Good facilities, I especially liked the swimming pool relaxing area. Pub has a lot of smoke smell but the people were very friendly and can make good drinks. KTV was quite alright, quite a variety of songs of different languages available. Gym's pretty clean and music's good! There's polo ralph lauren shop, buffet breakfast, dimsum buffet, cakes and ice creams too. No shopping within walking distance so you would need to cab around or join tour packages. Overall ambience generally quiet so it's pretty comfortable for a short stay. Too long a stay would probably be boring because there's only 3 levels and a basement floor to explore about.

Room Tip: Choose a room facing the swimming pool
See more room tips
  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turku, Finland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 3, 2013

Facilities are nice and clean and breakfast and dinner are ok. But you need to know, that even they have a winelist, they won't sell you wine with your dinner. And if you keep inseasting that you would like to drink wine, they will say that they have sold out all the wine, except one brand, which they ask ridiculous price. I understand cultural differences totally, but I don't understand, why do they have a winelist, if they won't sell you wine. Other thing is that there pricelist in internetpages is fake: real price is two times higher. Fair? Western people are treated badly in this hotel overall, so there has to be other choices.

Stayed January 2013, traveled as a couple
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Travelers are raving about these Tanjung Pinang hotels

Singapore, Singapore
1 review
4 of 5 stars Reviewed December 9, 2012

Obviously, this is not like the usual bintan resorts that comes with many activities and water sports. I was there with my girlfriend on Oct 27 and have a night stay in the hotel. The staffs are very polite and proactively attend to all your needs. They understand what you want and can speak pretty well. They will make calls to your room to inform you the status of your planned vehicle and will never fail to make eye contact with their visitors.

The American Breakfast was excellent. The options are not many but every dishes were fantastic ( maybe that's why)

In the evening, i happened to meet the hotel manager and he brings me to take look at the buffet dinner they have and showcase the dishes (as they are preparing) . I end of accepting his offer to grab my dinner in the hotel. It was great as well.

The swimming pool was kind of mediocre, was not as clean as i think. I did not enjoy so much as there was a drizzling going on.

Overall, i think i have really enjoy the stay in Aston. I recommend for those people that are looking to stay in the hotel during their trip as the top priority.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 18, 2012

This is our first time visiting Tanjong Pinang and we did not do any research of what to do in Tanjong Pinang due to the sudden decision of going for a 2d1n trip. I choose this hotel was due to the good reviews from others. The hotel is clean due to it is quite new. There is a free shuttle service from/to Sri Bintan Pura Ferry Terminal to/from Aston Tanjong Pinang which I think is important as the hotel is quite far (20 - 30 mins driving) from the ferry terminal.

After checking in the hotel, we decided to go to the city area as we thought we can spend lots of time there. The hotel staff said we can go to the Bestari Mall and we decided to use the hotel transport which cost IDR150,000 (2 ways). We realised there is nothing much for us to do here as the Bestari Mall is old and small. We also found nothing we can do in the surrounding area. After settling our lunch near the mall, we decided to go back to hotel to use the facilities there. After spending 2 hours at the nice and clean swimming pool, we also went for the spa (not that fantastic). Then, we also had our dinner at the hotel as the nearby area doesn't seem to have much choice of food and we do not want to walk as the area is quite dark for us. The buffet breakfast doesn't really have much choices and the food are average.

That was our 2d1n trip at Aston Tanjong Pinang. Therefore, I think if you want to go Tanjong Pinang for relaxation, you can choose this hotel and spend all your time in hotel unless you want to spend on the transportation to go to the beach area which the hotel staff informed us is about 40 mins drive from hotel.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 13, 2012

It is our second stay at the Aston (first trip was in 2011). In 2011, I was worried that as a new hotel, amenities would be incomplete or that hotel staff would not be able to appropriately serve our needs (we were a group of 200).

However, when we first arrived, we were greeted by pleasant service staff and an accommodating manager. In 2011, my sleep was rather interrupted by the noise coming from an external water pipe. But that was a little inconvenience compared to the "everything is new" happy feeling. The carpets were firm and pretty, the ballroom's carpet was lush, the wallpaper was still fresh and sticking beautifully the way they are supposed to (although I couldn't comprehend the wallpaper choice). The beds were nice and firm, pillows were a bit too soft for me but linen was crisp, clean, and new!

The toilet's door was interesting too.

In 2012, when I knew we had to return to the place, I was worried that it may have slightly or considerably deteriorated (who knows what kind of guests or maintenance plan they had, right?).
Again, we were a huge group of 350 and the staff was still as warm, still as friendly, the manager still flashing a smile at us (even when some of us returned with soiled shoes). They were also quick to respond to our requests and met our needs satisfactorily.

More importantly, the linen was still crisp and clean, the carpets were still plush and unstained, the wallpaper was still nicely on the wall, the staff were even more polite and helpful, my sleep was still uninterrupted but pillows were still rather soft! :)

Anyhow, I got a pool facing room this time and after housekeeping service, they draw the curtains wide open for you to enjoy the view as soon as you open your door to your room. Aaaarrrggghhhh....some serenity despite the travelling madness.

AND, wake up for breakfast! Soft buttery croissants and plenty of tasty choices!

Thank you Aston!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 26, 2012 via mobile

Excellent value for money - only $140 SG for two nights and coming from the UK - that's really cheap...

Nice big pool (although I can't understand its illogical opening hours).

Service was extremely friendly & helpful. The reception staff helped me with taxi transport, wi-fi requests & room service; that was pretty quick too...

Rooms were tastefully done & welcoming.

The downsides:

. A bit far out of the main town (tanjung Pinang)- but easily reached by cab
. Noisy traffic outside on the road; scooters & motorbikes make a lot of noise & it went on pretty much all night
.
Having said that, guests must realise that this IS Indonesia & not some super developed, westernised fantasy island; it's by far the best hotel you'll get in Tanjung Pinang - so all other reviewers should quit whining & - if they're dissatisfied about such things as not having enough shampoo in the bathroom - go & book one of the 5* resorts in the North of Lagoi.

On the whole, a good little base to explore the rest of the island...if you're prepared to spend money on taxi fares...

  • Stayed October 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aston Tanjung Pinang Hotel and Conference Center

Address: Jl. Adisucipto Km 11, Tanjung Pinang, Riau Islands Province 29125, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Tanjung Pinang
Amenities:
Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 13 Hotels in Tanjung Pinang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Tanjung Pinang Hotel and Conference Center 4*
Number of rooms: 162
Official Description (provided by the hotel):
A modern and stylish 4 star Business and Conference hotel committed to the highest International standards and a wide range of service and facilities to suit the need of frequent Business Travelers and Conference Organizer ... more   less 
Reservation Options:
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Also Known As:
Aston Tanjung Pinang Hotel And Conference Center Bintan Island, Indonesia

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