The hotel is in the middle of nowhere, 30 min from the ferry terminal, No shopping or restaurants around. Service is very basic and simple although the staff, in general terms, show a good attitude.
Rooms are big and clean although I had a very bad and unnaceptable experience: I discovered, unfortunately too late, that there was not toilet paper in the bathroom,... you can imagine the experience.
The restaurant is clean and nice but the food variety is poor and scarce; I had to call the waiter on several occasions to request more food at the buffet ba, most of the food containers were totally empty. Smiling, being kind and nice is not enough, the staff need to show a real commitment to customer satisfaction.
- Official Description (provided by the hotel):
- A modern and stylish 4 star Business and Conference hotel committed to the highest International standards and a wide range of service and facilities to suit the need of frequent Business Travelers and Conference Organizer ... more less
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- Also Known As:
- Aston Tanjung Pinang Hotel And Conference Center Bintan Island, Indonesia