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“Terrible service” 2 of 5 stars
Review of Aston Tanjung Pinang Hotel and Conference Center

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Aston Tanjung Pinang Hotel and Conference Center
4.0 of 5 Hotel   |   Jl. Adisucipto Km 11, Tanjung Pinang, Riau Islands Province 29125, Indonesia   |  
Hotel amenities
Ranked #1 of 13 Hotels in Tanjung Pinang
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
“Terrible service”
2 of 5 stars Reviewed June 5, 2012

Indonesian service people are nice. BUT they are nice with LITTLE service delivered:

1 I called for a morning call at 8AM. The reception said OK, then no morning call at all.

2 We went to the breakfast buffet, and found the coffee pot was missing. So we asked the service people to bring us some coffee to our table. He said OK, but he never come!

3 The HOTTEST bath water we can have in our room is basically COLD!

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
    25
    30
    25
    7
    4
See reviews for
18
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3
22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 19, 2012

Aston Tanjung Pinang provides praying robes & praying mats upon request for free.
Room is spacious. Swimming pool is quite big but still under renovation.
Restaurant is cosy. Breakfast is good. Staff is courteous, helpful & friendly.
Hotel provides complimentary return land transfers and also provides return transportation to Ramayana Mall for a fee.
There are foodstalls selling cheap & yummy traditional food & snacks opposite hotel.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 7, 2012

The hotel is 30 minutes from the ferry terminal and remotely located.
No shop in the vicinity and heard it is too costly to hire a taxi to the lively Bintan. It will be excellent stay if all you want is to get out of busy lifestyle; eat, sleep, swim and watch TV shows.
My experience with the reception staff is not a pleasant one and disappointing due to lack of initiative but the servers @ Moonlight BBQ were friendly and helpful. Morning breakfast was average and it will be good if the coffee served do not come with the coffee residue.

Room Tip: Do not pick room by facing the main road ranging from room no.: X00- X10, rather noisy. *X represen...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 25, 2012 via mobile

The hotel located a bit far from ferry harbour,but there is free pick up service from tanjung pinang harbour.Hotel staff were very friendly and polite.Food and beverage from hotel restaurant very nice and reasonable price.I like the room..it was very clean,huge and modern.If you looking place for relax or run away from busy life..this hotel is highly recommended!

  • Stayed January 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noosa, Australia
Top Contributor
196 reviews 196 reviews
133 hotel reviews
Reviews in 106 cities Reviews in 106 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed January 19, 2012

The room was fine although, when we were there, there was still extensive building work going on. Food was very good. The hotel provided us with complimentary transfers from and to the ferry terminals and one free shuttle into town. The rest of the time, we just used the local minibuses. Given how new the hotel was, we had a couple of problems but they were sorted out promptly.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 8, 2012

A nice, new and modern aston in TP, unfortunately, its location is in the middle of no where. Service was fast and efficient and polite, no complaints there. Room was clean and comfortable and WIFI was fast & free. Soundproofing wasn't up to notch and allowed too much road noise into the room.

Room Tip: never ever book a studio room even if you are travelling alone as the bed is sooo small..had to pay...
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  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batam-Indonesia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2011

all the friendly staff, large selection of promotional food tastes very delicious view.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aston Tanjung Pinang Hotel and Conference Center

Address: Jl. Adisucipto Km 11, Tanjung Pinang, Riau Islands Province 29125, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Tanjung Pinang
Amenities:
Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 13 Hotels in Tanjung Pinang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Tanjung Pinang Hotel and Conference Center 4*
Number of rooms: 162
Official Description (provided by the hotel):
A modern and stylish 4 star Business and Conference hotel committed to the highest International standards and a wide range of service and facilities to suit the need of frequent Business Travelers and Conference Organizer ... more   less 
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Also Known As:
Aston Tanjung Pinang Hotel And Conference Center Bintan Island, Indonesia

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