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“Very nice value hotel!” 4 of 5 stars
Review of Pelangi Hotel

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Pelangi Hotel
3.0 of 5 Hotel   |   Jl. D.I Panjaitan Km. 6, Tanjung Pinang, Riau Islands Province, Indonesia   |  
Hotel amenities
Ranked #3 of 14 Hotels in Tanjung Pinang
Durham, North Carolina
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Very nice value hotel!”
4 of 5 stars Reviewed October 15, 2012

We have stayed here as a group of 10 friends at the bungalows/villas (not the hotel proper). The hotel is advertised as 3 stars and I normally don't trust these ratings but actually I'm pretty sure some years ago when it was built it was a proper hotel. There is a nice swimming pool area, hotel restaurant which is for most dishes reasonably priced and the food is pretty good. Breakfasts included in the price are excellent, I would not expect anything more. Pelangi is located close to the outskirts of Tanjung Pinang, so it is relatively quiet but at the same time there are some basic amenities close by. Just in front, there is a small warung with some decent padang food. Within walking distance (walking toward the city), you can find some more warungs, some with very nice food, also some street food, a pharmacy, etc. That's a major advantage over staying somewhere far from the city where you have to rely on not necessarily so great and cheap hotel food.
Staff are very friendly, their English is reasonably good for Indonesian standards.
We used hotel transportation twice to go around some places on the island. I found the service very good but quite pricey, but I suppose these are just the prices in Bintan which is generally more expensive than major islands.
The rooms are of adequate size and are well equipped, maybe if I was a bit picky I wish the bathrooms were a bit more modern but really, they're still OK. A nice surprise was to find a set of toiletries like shampoo, toothbrush, etc. What I didn't like is that even though there should be Wi-Fi internet, we couldn't in any way connect to it throughout our stay (not that we needed it so much). No problems with getting the air-con work.
Overall, this is one of the cheapest places on Bintan island (especially when you consider the crazily overpriced resort area in the north) and what you get for your money is really good! Do not expect luxuries, do keep in mind the price that you pay. Expect a decent service, good room and nice food.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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41 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed August 23, 2012

Let's start with the positives.....
The food in the restaurant was lovely and really good value for money. Friendly staff and nice pool. and that's where it ends.......

The journey from the ferry to the hotel is closer to 30 mins, not 15mins as stated on the hotel website. When you have a 3 year old with you and the aircon in the vehicle is not working and there are no seat belts as you dodge through the crazy traffic of Indonesia, it is not a pleasant journey!

The family room was spacious, enough room to share with the many ants and other insects that were crawling throughout the room. The aircon was not working in the room so we called maintenance. When he opened up the unit to reveal the rusty and worn internal parts, it was no surprise. He managed to get it working, but no sooner had he left then it tripped the electric. Clearly there was an ongoing problem. You could smell the mouldy air that was being circulated by the aircon and we all woke up the next morning coughing and wheezing. Thank goodness we were only there for one night!

It would have been a bonus had the bed sheets actually covered the whole mattress, instead of sleeping on partly exposed mattress that I’m sure many others had slept on previously!

The common areas were also filthy. There were dead flies and insects lying on window and stair ledges and the carpets were gruby and worn.

The décor in the restaurant left a lot to be desired. The chair covers were great for catching crumbs and other waste food, it’s just a shame they didn’t remove the previous people’s droppings before seating a new customer. The table was covered in a plastic sheeting that stuck to your elbows. But as mentioned earlier, the food was really nice and the waitresses were really helpful explaining what each of the dishes were and making them less spicy at our request.

We received a courtesy lift in one of the hotel cars to a local shopping mall. The mall was great, lots of bargains and an amusement area for kids and big kids alike! The driver recommended that we would need about 2 hours and said he would be back to pick us up at 7pm.
We waited and waited from 7pm but there was no sign of the driver. It was now late and past our 3 year olds bedtime. By 7.45 it was obvious that the driver wasn’t coming, so we found a kind shop assistant who found the hotel phone number on the internet and rang them for us. Eventually at 8.15 a different driver turned up.
When we got back to the hotel, the original driver was laughing and joking with his buddies in the car park and the reception staff just kind of shrugged their shoulders when we vented our frustration to them! At least the late night saved our daughter from an extra couple of hours breathing the mouldy air in the room!

Be warned – there is nowhere to safely walk to from hotel, there are no pavements on the roads and the traffic is crazy.

There was no sign of the Kids play area advertised on the website and we couldn’t find the pool room/gym area that is shown in the photo on the website.

A few weeks before our trip, we emailed the hotel to ask a few questions. To be fair, they were very prompt with their replies. One of the things we asked was whether we would need to pay a departure tax upon leaving Indonesia. The answer was no, only an arrival tax. This was completely the wrong advise. Make sure you keep 13,000 Rupiah per person to pay the departure tax.

We do feel quite bad for writing such a critical review as the staff were really friendly and some tried very hard to provide a good service. However, the things we experienced had to be mentioned as they come down to pure hygiene, cleanliness and safety.

The only reason we give this hotel 2 instead of 1 out of 5 is because of the great restaurant food.

Tanjung Pinang itself was also very disappointing but I’ll write a separate review on that.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tanjung Pinang hotels

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 13, 2012

I'm a regular visitors for this pelangi hotels since the old days when it started as a chalets hatel and now become resort and hOtel.for so many years what i'm always visiting the same hotel as it quite convenienly to me as i used to lead a groups there to visit Bintan island for just a short trip from singapore,so far the service for so many years still up to date,and always smile at you when arriving at the jetty and the hotel.

Room Tip: Rooms are quietier,peaceful,clean and sunny when you ask for chalet.and for 2nd to 4th floors,the ro...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 17, 2012

I was there for 5 pleasant day, mainly because I was being treated like a King of France in Pelangi and safe travel around the lower half of the island. Compliment to their friendly and attentive service, am getting a lot of attention and care by the staff though out my stay.

First off, the pick up/transfer as mentioned by previous posters, is just great, convenient and best of all it's free, you get picked up on time, given the fact you have informed them in advance your arrival time. If you doubt about nobody coming to pick you up, there is a hotel within walking distance called Hotel Furia, it's their sister hotel, just ask the receptionist to get you a transfer to Pelangi.

We were upgraded upon check in, and led by their friendly staff to the restaurant for some welcome drinks, as recommended by previous posters, we had our first dinner there and good grief, being a chef myself, their food is just exceptional, very authentic Indonesian food, must try their "satays"(skewered n grilled meat) and seafood! The hotel offer to safe keep your passports for you, and will return it upon check out. A decent size pool, well maintained and a gym next to it, however the kids pool doesn't look too inviting.

The room is simple and basic, but all the appliances are functional, satellite tv with over 100 channels, from local, and international channels. Air-conditioned and hot shower. Very comfortable bed and they clean you room as long as you put out the sign or inform them at the reception before going into town. They provide transfer into town, and pick you up from town by waiting at the lobby of Hotel Furia.

Wifi Hotspot in the rooms, lobby, restaurant and even by the pool, and fruit platters are being served all the time without you asking for it, either when you're just chilling out by the pool, having a drink at the restaurant, or even waiting for your transfer at the lobby, you'll be constantly being looked after by their attentive staffs. Breakfast is great, although mainly local buffet, feel free to ask them for eggs and toast, and this is where you will get concentrated real fruit juices! Oh, they love to put a scoop of ice-cream on your juice, if you don't like it, let them know.

Although we loved the food so much, but it is always nice to head down to town, and look around at the market, and there is a restaurant in town called "Restoran Sederhana - Masakan Padang", a 2 story restaurant, very clean and attentive crews and great authentic Padang cuisine, for a very reasonable price, best seats on the second floor, overlooking the sea. Great food and go ahead and try out everything especially "Cincang"(tender beef stew).

Besides, there is a place called "Melayu Square", it's by the sea, open air, and local hawker food.

You can arrange a reasonable return transfer to Tricora Beach or Lagoi Beach in the north, Lagoi is very commercialized and touristic I assumed, so we went to Tricora instead, we were there during the weekdays, so we had the whole strip of beach for ourselves. You can rent one of the private huts and there are showers and changing room that you can use for a small fee. However, get yourself some snacks or drinks in town before take off. You can hardly find any shop/resto here in Tricora beach.

Although there isn't really much to do here in the southern part of Bintan, besides we are not very keen on the northern part as it looks like a fenced up gigantic amusement park & resort for us, we just love the culture and rustic Indonesian part of Bintan, people here are just genuinely friendly in general, they don't stare at you too much, and they really don't bother you too much, I feel 100% safe, even wandering around at night, so do walk around and you will find places to sit down for a drink(non-alcoholic) with the lovely locals and go to a spa where they offer traditional Javanese massage n spa. There is a KFC and PizzaHut, but I guess you don't come to Bintan for that.

Likewise, let the staff know before hand when do you need a transfer back to the jetty or airport, so they can arrange the transfer for you in advance. For those who travel via Singapore by ferry, although you may have paid for your return ticket, you still need to get your ticket "confirmed" and claim your boarding pass at Bintan before departure, tell the staff when will you be heading back and give them your return ferry ticket, they will sort it all out for you, and pass you the boarding pass a day before. So even that, they will take care of it for you, don't forget it is only 30USD per room per night plus we were upgraded.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed March 5, 2012

Went on a 3d2n deal purchase from 3-5March. It included a city tour of the city, Tanjung Pinang, lunch as well as dinner at the hotel.

My first impression of the hotel was "is this really it?" Even though the pictures didn't look impressive at all, they looked much nicer than what I was looking at. The hotel looked old and rundown. Inside, nothing fancy either. Our hotel room was gladly not in the 3 story main building but chalet style a few steps away.

Very basic facilities in the room. There was no kettle but hot water could be requested just a call away. There wasn't a hair dryer either. I requested 2 extra pillows for my comfort and it was gladly provided. The bed and aircon was very comfortable and I spent much of my time there sleeping. Even though there was wifi provided, it didn't work in the room all the time. We had to sit in the lobby for a consistent connection for both nights.

I only noticed the swimming pool and restaurant in the hotel and both were rather quiet. The water was clean for the adult pool but the water in the children's pool was stale. The food in the restaurant as well as room service was great! I had lamb chop and the sauce was delicious. They served authentic Indonesian food which is worth trying.

Even though the facilities in the hotel was lacking, the service that they provided was simply great. Everyone was a pleasure to talk to. Every request was attended to with a smile. Even if they were unable to solve the problem with the internet in the room, the effort that they put in was evident and for this they could not be discredited. Staffs were very responsible for their duties - As there wasn't a safety deposit box in the room, the front desk offered to keep our passports for us.

They were proactive as well. - While in the lobby using the wifi at night, the frontdesk officer when noticed us smacking mosquitoes, he offered us a packet of insect repellent cream to my delight. He also came to switch on the aircon without us asking.

On the 2nd night, I brought back from the beach 2 living 'seashells' just for fun and left them outside the hotel. When I came back looking for them later that evening, the security guard had put them safely in a corner and took them out for me to look at.

We were offered a late checkout on the 3rd day as our ferry back was at 4pm even though checkout was supposed to be at 12. For this I was very grateful.

The hotel has a shuttle bus service which sends their guests to the ferry terminal 1hour before their ferry back. We requested that we take an earlier shuttle so that we could visit the KfC that was in town. When we alighted at the ferry terminal, we asked the driver for directions so we could walk there but he told us to get back on so he could send us there instead.

The great service provided helped me overlook the lacking facilities and made my stay an enjoyable one. :)

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed February 26, 2012

I don't trust their staff. I had almost £200 stolen from my hotel room, when I had left to go to the spa!! Had one of the WORST TIME OF MY LIFE HERE. The staff here are rude and are not helpful AT ALL!! The police on this island are totally corrupted as well!! Would not write me a report so I could claim it back from Insurance!!! They sort of had some agreement with the hotel, so that tourists don't bring the name of the Pelangi hotel down!! It's absolutely RIDICULOUS. & the place definitely does not look as good as the photos! Go to one of the nice resorts up north instead!!


Room Tip: Ask for a room INDOORS!! With CCTV overlooking the entrance to your room!!!
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  • Stayed January 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed January 26, 2012

Ran out of sojourns for the Chinese New Year holiday so made the mistake of visiting Tanjung Pinang in Bintan (that's the "capital" south of Bintan island, not the resorts in the north).

There was pretty much nothing to do- even dining options were limited. We did have a great time at two value-for-money spas though. Anyway, to be absolutely fair, most of the shops were closed for CNY, so the whole place might be more interesting off-season, but I doubt it.

Back to the hotel in question. This was a weather beaten, well-seasoned no-star hotel (and resort) consisting of a 4-storey main building and a cluster of little chalets beside. Facilities include a restaurant, a decent sized pool, and supposedly a gym (didn't check that one out).

- The hotel was pretty far from town (7km) and there really isn't anything much within a 30 min walking radius. But they were happy to provide transport at fairly short notice to most places at a reasonable distance
- Free and fast internet
- Room was cheap: US$30 for the Standard Room
- Decent sized pool
- Restaurant serves pretty decent food at between local-and-singapore prices
- Staff was reasonably friendly - especially at the restaurant

- Hotel is far from most action of any interest, as mentioned
- Rooms were old and tired, they were not cleaned on the next day (wondering if our failure to put up the "Clean My Room" sign had anything to do with it", bed was lumpy
- General cleanliness of the place could do with some work - the pool's perimeter overflow drain (most pools have overflow pool water running fast through them) had stagnant water that emitted a smell

Overrall, an average stay at a tired hotel.....just keep in mind the budget ($30) and it'll be ok. As they say, "you get what you pay for"!

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pelangi Hotel

Address: Jl. D.I Panjaitan Km. 6, Tanjung Pinang, Riau Islands Province, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Tanjung Pinang
Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #3 of 14 Hotels in Tanjung Pinang
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pelangi Hotel 3*
Number of rooms: 7
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Also Known As:
Pelangi Hotel Bintan Island/Tanjung Pinang, Indonesia

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