Good location, food stalls everywhere, about 5 mins walking distance to ferry terminal.
We booked deluxe room, it was spacious, bed very comfortable, various TV channel, good room service. The cleaning staff was friendly and say hi to us! There is an open air rooftop with fantastic view, and credit to Irene (the staff) who provide very good quality services & arrangement upon our late arrival!
There are also many things need improvement:
The breakfast buffet was so-so only, incredibly slow "refill" when run out of foods served. They use heavy-duty air-conditioner but we felt no cold air~~~ so we set it to lowest temperature, and we heard 'cracking' sound in the mid-night, and a few ice pieces falling from the air-con, still not cold... I think they mis-checked the whole rooms toilette, we were not provided towel, our friend's room did.. The roof-top seems never clean for long time, broken glass everywhere.
The reception staff is less helpful and the information is not accurate...after a long wait, we wanted to make reservation for the massage (as mentioned in the brochure) and they told us no reservation needed just walk-in to the spa (inside the shopping mall next to the hotel), and they closed for the day due to public holiday..
Overall it's a "okay-stay" in a budget price..as we were outside most of the time.
- Also Known As:
- Hotel Laguna Bintan Island/Tanjung Pinang, Indonesia
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