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“Comfort and great hospitality” 4 of 5 stars
Review of Hotel Ibis Pekanbaru

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Hotel Ibis Pekanbaru
3.0 of 5 Hotel   |   Jalan Soekarno Hatta Kav 148, Pekanbaru 28294, Indonesia   |  
Hotel amenities
Ranked #4 of 46 Hotels in Pekanbaru
Certificate of Excellence 2014
Pekanbaru, Indonesia
1 review
1 helpful vote 1 helpful vote
“Comfort and great hospitality”
4 of 5 stars Reviewed June 12, 2013

Staying at Ibis Hotel Pekanbaru is such a great experience during my visit to Pekanbaru.
I found the clean and nicely decorated room and the staff were friendly and very helpful.

The lounge is comfortable and definitely a great place to enjoy live music at night.
The foods are well cooked and tasteful.

The hotel is located at the Commercial District of Pekanbaru, and just few minutes walking to the shopping centre SKA Mall. And it takes only 25 minutes to the airport.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Hotel Ibis Pekanbaru, responded to this review, June 14, 2013
Dear Mr. Delva,
Thank you for choosing Hotel ibis for your accommodation in Pekanbaru. We are glad to get positive feedback. We will share it to our team as their motivation to keep improving quality in service. Glad to welcome your next visit in Hotel ibis Pekanbaru, with better quality of product and service.

Thank You and Best Regards,
Debbie Syandra
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
    25
    41
    29
    6
    1
See reviews for
13
10
12
54
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Pekanbaru, Riau, Indonesia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 21, 2013

Stayed in Ibis Hotel Pekanbaru on last weekend with family.. found the room very baby friendly, suitable for family.. nice location, good price.. all staff are very helpful. Our dinner come less the 30 mins, the foods were good, specially The Oxtail Soup..

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Hotel Ibis Pekanbaru, responded to this review, May 27, 2013
Dear Mr.Santoso,
Thank you for choosing Hotel ibis for your accommodation in Pekanbaru. We are glad to get positive feedback. we will share it to our team for their motivation to keep improving service quality. And for the Food Product, the Oxtail Soup is one of our Best Seller. We are pleased to welcome your next visit in Hotel ibis Pekanbaru.

Thank You and Best Regards,
Debbie Syandra
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2013

Stayed in Ibis Hotel Pekanbaru on last weekend with family.. found the room very baby friendly, suitable for family.. nice location, good price.. all staff are very helpful. Our dinner come less the 30 mins, the foods were good, specially The Oxtail Soup..

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Hotel Ibis Pekanbaru, responded to this review, May 21, 2013
Dear Ms. Lianazief,
Thank you for choosing Hotel ibis for your accommodation in Pekanbaru. We are glad getting the positive feedback. We will share it to our team for their encouragement to keep improving our standard quality. And for the Oxtail Soup, is one of our favorite and Best Seller either for Local or Foreigner Guests. We will be honored to welcome your next visit to ibis Pekanbaru, with the better products and services. Thank You

Best Regards,
Debbie
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 15, 2013

located in the middle of comercial district of pekan baru, only 30 minutes to the airport, and 15 minutes walking to shopping mall ,SKA mall.

The room is quite spacious, clean, nice swimmingpool, and the breakfast is good with variable meals. Suitable for couple, family or business trip.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Hotel Ibis Pekanbaru, responded to this review, May 26, 2013
Dear Mr./Mrs. Alam and Nunny,
Thank you for choosing Hotel ibis for your accommodation in Pekanbaru. We are glad to get your positive feedback . We will forward your comment to our team as their motivation for improved service quality. We will welcome your next visit in ibis Pekanbaru.

Thank You and Best Regards,
Debbie Syandra
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duri, Riau, Indonesia
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 10, 2013

i stayed for 2 nights and rent 2 rooms. the first room is faced to the main road, while the others are in the oposit of it.
i don't know what's wrong with my window, but i can hear the vehicle passing by very clearly on the night (when sleeping in the one that face to the road).

the service of the employees are very nice and friendly. the location of the hotel are near to the biggest shopping mall in Pekanbaru.

in my personal opinion, for 2 stars hotel, the hotel rates is quite overpriced.

Room Tip: chose the one that not facing to the main road
See more room tips
  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Hotel Ibis Pekanbaru, responded to this review, May 2, 2013
Dear Sir,
Regards from Hotel ibis Pekanbaru
Thank you for choosing ibis for your accommodation Pekanbaru. Hereby we would like to apologize for any inconvenience during your stay. We will take it as the motivation to keep increasing our service and quality. Glad to welcome your next visit in ibis Pekanbaru.

Best Regards,
Debbie
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 6, 2013

Need to improve guest room services and place more staf to serve customers especially during breakfast time.

The carpet on the corridor need to renew because it is old and doesn't look good.

Others are okay.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Hotel Ibis Pekanbaru, responded to this review, April 19, 2013
Dear Sir,
Regards from Hotel ibis Pekanbaru
Thank you for choosing ibis for your accommodation Pekanbaru. Hereby we would like to apologize for any inconvenience during your stay. We will take it as the motivation to keep increasing our service and quality. Glad to welcome your next visit in ibis Pekanbaru.

Best Regards,
Debbie
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 1, 2013

I have stayed here several times in the past year. Location is OK, not much around other than the big SKA Mall, which is located around 500 meter.

Room is pretty decent for the price. Nice pool. The downside is there was no in-room safe deposit box, so if you need to, you need to check it in at the lobby, which is kind of a hassle.

Service is good with smiling personnel all around the hotel. Lobby is also nice, with a waiting area in the middle of the lobby and a bar a few steps away.

In all, an efficient business hotel for your stay in Pekanbaru.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Hotel Ibis Pekanbaru, responded to this review, April 19, 2013
Dear Sir,

Regards from Hotel ibis Pekanbaru

Thank you for choosing ibis for your accommodation in Pekanbaru. It is a great pleasure to get positive feedback from you. We will forward it to our staffs in order to appraise and motivate them to keep maintaining the service standards. Look forward for your next coming to ibis Pekanbaru.

Best Regards,
Debbie
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ibis Pekanbaru

Address: Jalan Soekarno Hatta Kav 148, Pekanbaru 28294, Indonesia
Location: Indonesia > Sumatra > Riau Province > Pekanbaru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 46 Hotels in Pekanbaru
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ibis Pekanbaru 3*
Number of rooms: 125
Official Description (provided by the hotel):
Hotel ibis Pekanbaru is ideally located for business and leisure travellers, only 10 minutes away from airport, governmental and business district. 5 minutes away from the biggest modern shopping centre in Pekanbaru, SKA Mall, with shuttle bus available daily, and 15 minutes to the famous traditional souvenir and craft center, Pasar Bawah.It has 125 modern and comfy rooms and suites, completed with Satellite TV, Individual Coffee and Tea Maker facilities, Direct Dial Telephone, and Free Wi-Fi High Speed Internet Access.The warm La Table Restaurant with its pool view and the cozy 24 hours service Lounge Bar with its live music and open terrace are highly recommended to burn your appetite. The artistic design and lighting around the swimming pool and fitness centre is a perfect choice for you and family. Meeting rooms and Ballroom are well prepared for your various function and events. ... more   less 
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