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“Great holiday” 5 of 5 stars
Review of AVANI Hai Phong Harbour View Hotel

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AVANI Hai Phong Harbour View Hotel
4.0 of 5 Hotel   |   12 Tran Phu Street, Haiphong, Vietnam   |  
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Free Second Room
Ranked #1 of 31 Hotels in Haiphong
Certificate of Excellence 2014
Phuket, Phuket, Thailand
1 review
“Great holiday”
5 of 5 stars Reviewed August 15, 2014

The hotel is right in the city centre, it’s very convenient. The room was clean. Staff at the lobby was very helpful in showing directions to local attractions as well as giving restaurant recommendations.
We will definitely come back and recommend AVANI Haiphong to families and friends.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAvaniHaiphong, General Manager at AVANI Hai Phong Harbour View Hotel, responded to this review, February 9, 2015
Dear Kaimook C

Many thanks for your positive review. I am delighted that you had a great time with us. I would love to see you back here again soon.

Best personal regards
Christian Bernkopf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
    41
    42
    16
    1
    2
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Phuket
1 review
5 of 5 stars Reviewed August 5, 2014

The hotel is very well located in Haiphong city. Staff is very friendly. Room was clean and well set up with very comfortable beds. Breakfast was efficiently served and a reasonable choices.
Thank you to all staff and management at the Avani for such a memorable stay.
We will definitely will be back in the near future.

Stayed April 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAvaniHaiphong, General Manager at AVANI Hai Phong Harbour View Hotel, responded to this review, August 14, 2014
Dear Zindy87,
Thank you for your great review. I am happy to see you did enjoy your stay with us and we have been able to showcase to you the AVANI hospitality.
I is especially good to see your positive feedback on our associates.
I do hope we can welcome you back at AVANI very soon
Best personal regards
Christian Bernkopf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 24, 2014

Good hotel .. It's worth the price we paid $99++ . Good break fast , good sleep quality . Good for business travellers . I liked the breakfast out of all the hotels we stayed .

The best part it has got a very very fast internet ... Rocks

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAvaniHaiphong, General Manager at AVANI Hai Phong Harbour View Hotel, responded to this review, August 14, 2014
Dear Santosh S,
It is good to see you comparing us to other hotels during your last trip and I am happy you did enjoy the stay with us here at AVANI Hai Phong Harbour View
We did invest in our internet connection and did speed it up so it is great that you have realized this and could make full use of this free service.
I do hope we can welcome you back at AVANI very soon
Best personal regards
Christian Bernkopf
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, null, Vietnam
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 12, 2014

This five star hotel but actually it deserves four star only because very old room ,smelly carpet and old bath towels.I still give this hotel 4 star because staff there are very friendly and helpful .The swimming pool of this hotel located behind one office building which make people feel very uncomfortable to swim here. The breakfast was average and there were a few choices.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAvaniHaiphong, General Manager at AVANI Hai Phong Harbour View Hotel, responded to this review, August 14, 2014
Dear JellyLe,
Thank you for your review relating to your past stay here at AVANI Hai Phong Harbour View
I am very happy to see you highlighting the friendliness and helpfulness of our employees. We do invest a lot on training
AVANI Hai Phong Harbour View is officially rated as a 4 star hotel and I am glad that you do recognize us as such. Your comments on the room are looked at and we are upgrading our rooms consistently.
Our pool is conveniently located outdoors behind our office tower and away from traffic and the hustle of the city. It can be seen from the office tower but is otherwise fully protected from any other views.
I do hope we can welcome you back at AVANI very soon
Best personal regards
Christian Bernkopf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 7, 2014

This is my 2nd time staying in this hotel. There is nothing in the hotel to "shout" the 5 star that they claimed other than u have no better choices. Lacking in amenities & comfort. A bit pricey at US$150 with taxes. Staff are nice though. Breakfast is nice if you are using 5 star as yardstick.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAvaniHaiphong, General Manager at AVANI Hai Phong Harbour View Hotel, responded to this review, June 11, 2014
Dear Always_travelling88
I would like to thank you for the feedback which is important to us to enhance our service in the future. I see we were not able to live fully up to your expectations and would like to apologize to these shortfalls.
It is great to see you have enjoyed the service of our staff and our breakfast buffet as you mention it does reach 5 star standards which we are very proud of.
AVANI Hai Phong Harbour View is a 4 star hotel as its official ranking. This is publicized on all channels. We do aim to deliver 5 star services as you have acknowledged with the breakfast, but do not claim the hotel to have 5 stars.
I am looking forward to welcome you back in Hai Phong soon on your 3rd visit. I do hope this will be soon and you give us an opportunity to convince you of our good Vietnamese hospitality.

Best personal regards
Christian Bernkopf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed June 4, 2014

Great staff and service attitude but there are real problems with this hotel. I rarely write bad reviews as I understand things can go wrong occassionally. But here I will make an exception.

The building is realtively modern (its "heritage" style, but you won't feel any real character). But the problem is despite the relative newness the building has significant failings. Firstly an incredibly noisy roof mounted air-conditioning compressor made it impossible to sleep in our 3rd storey (top floor) room. The layout of the hotel means you can hear this piece of equipment clearly in many rooms. The hotel swiftly gave us an extra room on the 1st (ground) floor to sleep in which was OK, but this really shouldnt be necessary.

But then to add to the issues the next morning the water supply in both rooms failed. The hotel are apparently changing the pipework throughout the hotel. Hence the interuption. There was no warning of a loss of water supply.

So 5 star prices. No sleep. No water. I'd strongly advise you go elsewhere: at least until the renovations are complete and theyve replaced the main airconditioning unit. (I sayed in June 2014).

The hotel is ownered by the Thai Mint Group PCL which should be a recommendation, But theyve severely underinvested here.

positives? excellent service. good breakfast. reasonable location.

Room Tip: If you must stay here go for a 1st floor room, but check how loud the mechanical noise of the roof c...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAvaniHaiphong, General Manager at AVANI Hai Phong Harbour View Hotel, responded to this review, June 11, 2014
Dear SingBob,
Thank you for your review about your past stay with us in June.
I am very pleased to see your praise of our associates performance and the comments on breakfast. We do work hard to train our teams here at AVANI and appreciate your positive comments to this.
We are currently undergoing some maintenance works as we do change all of our existing piping in the hotel. Related to this we did have to cut the water supply on a few occasions. The water shutdown was planned well in advance and communicated to our guests. This happened during the night only.
During your stay we did not have any comment from any guest nor did we face any water interruption anywhere in the hotel. If it did happen in your during your stay, we do sincerely apologize. We would have been able to fix this with our engineering team would we have known.
The noise you are referring to relates as well to the project as we do have additional equipment installed which is needed during the course of the renovation. We did learn from your case and allocate rooms more carefully now.
I would be happy to welcome you back here in Hai Phong on your next trip in the region to meet you in person.
Best Personal regards
Christian Bernkopf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
5 of 5 stars Reviewed June 4, 2014

Stayed during a short Weekend break at this lovely hotel. Love the location, close to main center with the old and beautiful Opera House. Nice room and nice swimming pool. Good Breakfast. Nice terrace in the front of the hotel for a nice evening cocktail. Enjoyed the Massage at the Spa.

Room Tip: Rooms to the front are nicer
See more room tips
  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AVANI Hai Phong Harbour View Hotel

Address: 12 Tran Phu Street, Haiphong, Vietnam
Location: Vietnam > Haiphong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Haiphong
#1 Spa Hotel in Haiphong
#2 Best Value Hotel in Haiphong
Price Range (Based on Average Rates): $
Hotel Class:4 star — AVANI Hai Phong Harbour View Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Looking for a hotel that offers all the right ingredients for a convenient and satisfying stay? Just a short distance from Hai Phong's town centre, AVANI Hai Phong Harbour View is ideally situated. If style, choice and service matter most, you've found the perfect place. Blending French colonial decor and an international ambience, you'll find relaxing comforts, as well as superb accommodation and facilities. Traditional Vietnamese hospitality makes everyone feel welcome, and winding down after a day of sightseeing or business meetings is a pleasure. Feel revived with a gym session, a few laps in the pool or a massage. Find fresh ideas for dining at our restaurant, cafe, pub and bar. If you have time to explore this fascinating region, AVANI Hai Phong Harbour View is a great base for excursions to highlights like Hanoi City, Catba Island and magnificent Halong Bay. ... more   less 
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Also Known As:
Harbour View Haiphong

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