Stayed here just the one night, so perhaps little chance to sample hotel too much. Came away with a good impression.
A little bit of a mix up at the airport on the way in, the pre-booked transport somehow didn't show. Didn't cause too much of a problem and the staff did handle it well.
Nice semi- colonial style hotel, large rooms and comfortable bed. The breakfast was great, wide range and decent quality. Service was good, friendly and efficient. I liked the look of the Cheers Pub, but arrived maybe a little too late to sample it.
Nice touch - I was leaving the next day around 2pm and was prepared to check out early and leave my bags. Reception just suggested I keep the room till 2 and return in time to freshen up before the drive back to Hanoi. Usually you have to negotiate for such things, their forward thinking saved me a lot of hassle.