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“an unfriendly experience during the elephants days in Surin” 3 of 5 stars
Review of Petchkasem Grand Hotel

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Petchkasem Grand Hotel
104 Jitbumrung Rd., Surin 32000, Thailand   |  
Hotel amenities
Ranked #6 of 7 Hotels in Surin
Sakon Nakhon, Thailand
Contributor
14 reviews 14 reviews
Reviews in 3 cities Reviews in 3 cities
“an unfriendly experience during the elephants days in Surin”
3 of 5 stars Reviewed December 2, 2012

Me and my friend booked the hotel through thaihotelslinks.com....do not use that company, book directly at the hotel. we paid 10800BHT for 2 rooms (four people) and three nights including dinner and breakfast (for the elephant days where Surin is quite busy)...that was ok for the first two days but the third day no dinner was offered and the hotel manager showed no flexibility and understanding and was not friendly...he said it is the thaihotelslinks problem that they charged about 1800 BHT too much for the two rooms for the third night (that according to the price the hotel manager told us would have been the difference to the official one , if booked directly).
the hotel itself is well situated, the rooms were clean, the food was ok but no treat, the pool is nice and the people serving were ok (except the manager). we will go there again but book directly...normally i am not booking through thaihotelslinks, which did not reply until today to my complaint. normally i am booking through other agencies and had never a problem

Room Tip: book a standard room directly to the hotel (the hotel is not in Agoda listed) it is listed at thaiht...
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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19 reviews from our community

Traveler rating
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    7
    10
    2
    0
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
the world
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 26, 2012

The hotel was OK, but for the price i paid during low season i expected little more.

The room was clean and the bed was great, also had bathtub in room.
Great location, near shopping center, night market, bus station and "red light district".
The swimmingpool was ok.

The laundry was way to expensive, and the restaurant failed with all four of our dishes.
The staff need to learn some basic english.

Overall the stay was good and i could stay there gain.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
burirum
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 1, 2012

You have the shopping centre next door with plenty of clothes shops nearby,so when your other half gets a bit boring ,she can go shopping,nice pool water cold and i mean cold,rooms a little dated,have stayed here with family that have come on holidays,over 10 years i have stayed here for short breaks ,just to get me out of the village life.never had food in hotel to many places to choose from nearby.the price is good value,staff i found very nice.the pool area comfortable which is a bonus,short walk to bus station.

Room Tip: stay lower down,when you come out of your room i do not like looking down on the indoor balcony in c...
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Top Contributor
192 reviews 192 reviews
63 hotel reviews
Reviews in 78 cities Reviews in 78 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed March 11, 2012

This is a nice middle class hotel with lower prices than you would expect. Rooms are spacious and clean. The location is excellent, 5 minutes walking from the bus station, 10 minutes from the railway station and 10-15 minutes from the night market.
I did not use the rather small swimming pool.
I paid 550 baht for a standard double room with a/c.
Wifi is not free, 20 baht/hr or 80/day.

  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Petchkasem Grand Hotel

Address: 104 Jitbumrung Rd., Surin 32000, Thailand
Location: Thailand > Surin Province > Surin
Hotel Style:
Ranked #6 of 7 Hotels in Surin
Price Range (Based on Average Rates): $
Number of rooms: 121
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