In general, the resort provide just good envoirnment and services to those who do not expect 'top' .
1) we book for 'Pool villa', but not the same as website describe, photos are new but actual envoriment is old and dark. the living room and bed room is divided by outdoor corridor which is without any cover, thus when there is a rain, you have to take an umberlla ' within our house ' in-between living room and bed room, very funny, unfortunatelly it has always rains during a day in May. the i-pod is out of order. the resort provide bath salt which is a good idea, but it is useless as the hot water tube of the bath is out of order. the said things are not affectable to us as the most terrible thing is that the water of the swimming pool is so dirty that you can not see the bottom of the pool which is like the jungle water in the forest. and you can see the oily and brown-coloured sunstance over the surface of the water. we ask to check but they said that the engine had some problems. please note that the pool villa is 'not near the beach' which is not expected by us, it is surronded by four walls. this is what our first insight when entering the house. and it just waste of the whole day time.
2) next day, we complain to the front desk, we seldomly change our room but we have no choice. the 'process' is bit of annoyance and we finally downgrade to 'pool suite'. Luckily the pool suite is good and cheaper as the villa is facing the beach. you can see the staring night at night, it is very good for honey mooner. each day you can feel incoming winds and singing birds all around you. this is the most valuable thing in this resort.
3) 'People', actually you can not expect 'very good' service for all type of the services because I always hear 'No' when I am asking something special that it is not in their 'staff book', but the housekeeping are doing very good job which is more than expected, tidy, clean, equipped, 'with heart'.
4) 'Food', the food is just O.K. but not worth for money, the size is small.and my wife is a vetgetaian,ask the chef made her a veget burger,they just took away the beef,left the onion,tomato inside,that was the worst veget burger I ate before. and we traveled so many places and this is the worst resort.
5) To conclude, spending USD440 per day for pool villa is totally not worth.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.