When we arrived the lady behind the desk took some time to acknowledge that we had a reservation through Agoda.com. We’d paid 1500 baht per night including breakfast.
The room itself is very nice. Big comfortable bed, a/c and a stylish bathroom. It does take at least 5 minutes for hot water to come out of the shower and it is lacking in power.
As a previous reviewer has mentioned the lighting isn’t the best. The lights on the ceiling take some time to brighten up and aren’t bright enough to read by. Bedside lights would be a great improvement.
The breakfast was simple and delicious.
Now the reason I have not given this review 5 stars is because of their chaotic admin. At breakfast we asked if we could extend our stay by 3 nights and we were told yes. They did ask for 1600 baht per night, which was 100 baht per night more than Agoda. This is crazy as Agoda charge hotels a commission, so they should at least match the price or even undercut it as it is cash in their pocket. The girl behind the desk said she would ask the boss when she came in later.
Anyway we went to the beach for the day and came back and checked about the price. This was irrelevant as we were told that we no longer had a room from tomorrow. I was shocked. 10.30am I was told I had a room for 3 nights, 5.30pm I no longer do. Why? Apparently they had taken a booking through Agoda at 3pm. Surely my booking at 10.30am should have taken priority. No. To make matters worse both the girl and the boss thought it was so funny and couldn’t stop giggling. Either the girl behind the desk didn’t log in to Agoda and take the room off sale or they decided they would prefer an Agoda booking minus commission rather than allow me to pay 1500 baht per night straight cash.
Either way it’s an appalling way to treat a customer.
As it happens they did us a favour. When we booked the room we had no idea that there was going to be beach party taking place 20 & 21 January. We slept great the first night, but our 2nd night was the first night of the party and despite being a 5 minute walk from the beach, the music was so loud it kept us awake until 5am. We moved Mae Haad for the next night.....and we could still hear the party in the distance.
If you don’t want to attend the party, then I would recommend you don’t stay anywhere on Sairee Beach.
I would recommend Samatha House, but if you wish to extend your stay, pay and obtain a receipt.
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