Terrible hotel and staff. Sunrise emailed us to tell us they had rooms and that they would see us the next day. We had already booked a hotel but because of the lovely reviews we gave up the deposit we had paid to come here.
On getting here we were we were told they had no rooms. The lady who had old us there were (Miss Poom) isnt even in Koh Tao but Bangkok and is irresponsibly telling people to come here without a clue whether the hotel is booked up.
Overall, Sunrise cost us two taxi fares and a lost deposit on our former hotel, 2400 baht in total, as well as the inconvenience. It took over an hour for a taxi to pick us up to begin the hunt for a place to stay. There was no offer to give us the money for the wasted taxi and nobody even took responsibility for their mistake.
It was quite out of the way and I'm glad we ended up staing nearer Sairee and eating dinner on the beach. It did look like there were a lot of bugs too - lots of ants and flies. It also smelt of rubbish in reception.
- Official Description (provided by the hotel):
- A small, family-run bungalows with stunning beautiful views across the Gulf of Thailand to Koh Phangan and Samui. Aow Leuk's white sand and coral infested waters are only 10 minutes walk away.Good for who loving to stay in quite area. The rest of Koh Tao is easily reached, only 5 minutes on bike to main pier town and 10 minutes to main beach/bar area. ... more less