Booked this hotel almost 2 months in advance. When we arrived they did not have our room, they gave it to someone else. We agreed to stay in another room for one night until they got our room free and ready for us. Well would be cleaner to sleep on the beach. Bed sheets were not changed bodily fluids were everywhere, there were also other stains. After calling the reception our bed sheets and pillows were replaced. Next day we had to remind them that we would like to move to the room we have booked and payed for. Our room had breakfast included but they forgot to give us coupons so we had to pay for our first breakfast, only after going back to the reception we were given coupons and they also reimbursed us for the amount we payed. They were not happy. WiFi slow and almost unable to connect to it.
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- Also Known As:
- Koh Tao Regal Hotel Koh Tao