First visitors back on the island after recent storms. Island and resort empty, 'high street' like a river. Diving with Simple Life Divers (excellent British run company). 10days at Bow Thong. Resort is in an enviable location away from noisy bars but walkable for the young at heart. Staff not customer focused at all. Never felt they cared except for Sam the waiter who felt powerless to improve quality and was often embarrassed. Eg, Kitchen unable to produce soft boiled eggs. Supper one night (we were the only table) kitchen unable to offer rice!!. Then at 21:30 tables were cleared and lights taken down as 'owner says time for staff to go home'. Other residents returning from town were told the bar was closed. Resort is split in two one side owned by a chinese mother and the other her daughter. Mother couldn't speak english and had an aggressive demour like a hard businesswoman, obviously her only interest lay in money. Insisted we left a passport at reception for duration of stay. They have the monopoly of a beautiful location and guaranteed tourists, we can't help thinking they don't care if they don't see you again cos more mugs will follow. One day they might wake up to customer service but such quality will depend on the changing beliefs of the owners...or new owners. PS we still had a lovely time thanks to the dive centre and availability of other places to eat and drink.
- Official Description (provided by the hotel):
- You find us at the north end strip of Sairee Beach. Palm Leaf offers the best view at the bay with its grey boulders and the colourful sea. Just a 5 min walking distance away from the village, it is still a very calm and private place to be. Moreover it is the only snorkeling side at Sairee beach.Set in a nice garden our lovingly furnished bungalows and rooms await your arrival. ... more less
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- Also Known As:
- Bow Thong Hotel Koh Tao