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“Great location, disappointed, lack of customer care” 3 of 5 stars
Review of Palm Leaf Resort

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Palm Leaf Resort
3.0 of 5 Small Hotel   |   15/2 Moo 1 North Sairee Beach, Ko Tao, Thailand (Formerly Bow Thong Resort)   |  
Hotel amenities
Ranked #15 of 57 Ko Tao B&B and Inns
Certificate of Excellence 2014
Faversham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great location, disappointed, lack of customer care”
3 of 5 stars Reviewed April 25, 2011

First visitors back on the island after recent storms. Island and resort empty, 'high street' like a river. Diving with Simple Life Divers (excellent British run company). 10days at Bow Thong. Resort is in an enviable location away from noisy bars but walkable for the young at heart. Staff not customer focused at all. Never felt they cared except for Sam the waiter who felt powerless to improve quality and was often embarrassed. Eg, Kitchen unable to produce soft boiled eggs. Supper one night (we were the only table) kitchen unable to offer rice!!. Then at 21:30 tables were cleared and lights taken down as 'owner says time for staff to go home'. Other residents returning from town were told the bar was closed. Resort is split in two one side owned by a chinese mother and the other her daughter. Mother couldn't speak english and had an aggressive demour like a hard businesswoman, obviously her only interest lay in money. Insisted we left a passport at reception for duration of stay. They have the monopoly of a beautiful location and guaranteed tourists, we can't help thinking they don't care if they don't see you again cos more mugs will follow. One day they might wake up to customer service but such quality will depend on the changing beliefs of the owners...or new owners. PS we still had a lovely time thanks to the dive centre and availability of other places to eat and drink.

  • Stayed April 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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182 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Siegburg
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 15, 2011

We stayed at Bow Thong as part of our diving course with Newway Diving and we extended our stay to a 10 day long stay. Even though we were sleeping in the smallest cheapest bungalow a bit towards the back of the resort, we really enjoyed our stay there. Our bungalow was very basic with only cold water and fairly out-dated decoration but I think the bungalows closer to the front are a bit more up-market (but also a lot more expensive). For a backpacker it is the perfect place where you can have a beach bungalow but don't pay a crazy amount of money for it!
Yummie breakfast and lunches with our favourite waiter "Sam", perfect location really close to the beach with a bit less "traffic" than closer to town but only less than a 10 minute walk into town, the other restaurants and our diving school!
We would definitely stay there again despite our room only being cleaned upon us asking for it (but then it always got cleaned straight away)!

All waiters and staff were really friendly!

Perfect location!

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 9, 2011

We did not stay here but did eat here a few times and found the food to be the best in koh Tao. Please note my review is for the food only.

  • Stayed April 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 3, 2011

Pros :

1.Very reasonable price
2. Good Location

Cons :

1. No hot water
2. Smelly toilet

-------- o --------- o ---------

Staff were helpful and friendly. The thai lady who worked there looked a bit unfriendly but actually she was a very nice person.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tokyo, Japan
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 4, 2010

I researched for months to find a bungalow on the beach, and got exactly what I wanted. As others have stated, no frills, but there is no better location on Koh Tao if you love sitting on your own porch ON THE BEACH!
Others have complained about the lady who runs the place, but we LOVED her! She had so many funny stories and was very helpful and friendly. One of the male staff was a real [--], but other than that the stay was perfect. It is on the far North end of Sairee Beach and far enough from the parties on the South end but well within walking distance of anything you'd need. We dove with Big Blue, which I also highly recommend.

  • Stayed October 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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Hong Kong
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 29, 2010

I would definitely recommend this place. It is no Ritz, but it was very nice and a great value. The rooms were clean and the staff was friendly. The location was also excellent. It is located on the northern end of Sai Ree Beach, but it is still conveniently close to the restaurants and shops in Sai Ree beach.

They upgraded us to an ocean view room when we arrived. The rooms were very nice with everything we needed. We were able to get wifi, but I think that was just because of our proximity to the front desk. My only complaint about the room was that the pillows were a bit hard, but that didn't stop me from sleeping like a log.

I had no problems with the staff. They were all friendly and "Sam" the guy who waited on us for breakfast always remembered what we liked.

This resort was very quiet and peaceful. The beach in front of the hotel was also very nice. If you are looking for a party, try a bit further south down Sai Ree Beach.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 26, 2010

This is the choice of mid range in Saree beach. If you have some 2000 BHT budget, then this is a good choice.
We stayed @ Aircon bungalow with sea view, right in front of the sea. It has a great location, the beach is all white sand and very soft, shallow water for you to do nice snorkeling. The room has free wifi, kettle (some coffee and tea), fridge, air-con and fan. All furniture are bamboo made and very thai style. bed sheet is clean.
We stayed 2 nights, no body does any room clean during our stay. The staff is not very friendly, they are doing their job but seems don't like the job they are doing. It's just a living they are making.

  • Stayed September 2010, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm Leaf Resort

Address: 15/2 Moo 1 North Sairee Beach, Ko Tao, Thailand (Formerly Bow Thong Resort)
Location: Thailand > Surat Thani Province > Ko Tao
Amenities:
Free Breakfast Restaurant Shuttle Bus service
Hotel Style:
Ranked #15 of 57 B&Bs / Inns in Ko Tao
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palm Leaf Resort 3*
Number of rooms: 21
Official Description (provided by the hotel):
You find us at the north end strip of Sairee Beach. Palm Leaf offers the best view at the bay with its grey boulders and the colourful sea. Just a 5 min walking distance away from the village, it is still a very calm and private place to be. Moreover it is the only snorkeling side at Sairee beach.Set in a nice garden our lovingly furnished bungalows and rooms await your arrival. ... more   less 
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Also Known As:
Bow Thong Hotel Koh Tao

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