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“Enjoy the beach” 3 of 5 stars
Review of Ko Tao Resort - Paradise Zone

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Ko Tao Resort - Paradise Zone
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9/1 Moo 3 Chalok Baan Kao, Ko Tao 84280, Thailand   |  
Hotel amenities
Ranked #27 of 48 Hotels in Ko Tao
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Enjoy the beach”
3 of 5 stars Reviewed August 23, 2013 via mobile

The room that we had was old and not really nice. The room is not insulated well, so we were aways woken up by our neighbor room and the cleaning ladies. Otherwise, the beach and the pools are excellent!! Lastly, a big complement to the diving school and instructor team !! You guys are great!!!

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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137 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Brighton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 22, 2013

Were influenced by recent poor reviews when we arrived not helped by very grumpy Transvestite who seemed to suggest we had to put 3 kids in one double.However this all proved to be a misunderstanding and the hotel is 'posh' and has breathtaking views.Staff not as friendly as other family resorts but why should they be (low pay and no stake in the place).We initially thought wed like to transfer to the lower beach resort but glad we didn't as the fresh breeze and lack of mosquitoes were a blessing up to in this aptly named "Paradise Zone". Food is excellent but well over priced.Use the village (a 5 min walk fro the lower resort) especially the Ying Yang which is full every night and needs to be booked if there are more than 2 of you.Also 2 'french style' cafes offer tasty baguettes and excellent 'Full English' breakfasts for less than £3.00.The bay offers nice walks and you can find off the track restaurants.The Heavans Sent is worth a visit for the view of Sharks Bay (though it is prime suspect for our only bout of Deli Beli).A must is the round the bay snorkeling trip regarded by most of us asthe highlight of the entire 3 weeks. Dont book at the hotel as they charge the same but dont include lunch which proved expensive.Book in the village instead.

Room Tip: Stay up top in the Paradise Zone.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 2, 2013

We booked the "Paradise Zone" as a final call on our backpacking trip, as a the final 'treat' however I would have much rather stayed at a youth hostel. Firstly we booked a superior room with a balcony however our room was half the size shown in the pictures, and had no balcony. When we went downstairs to ask for a different room,they gave us another unsatisfactory room - this time with a balcony with the view of a rubbish. It took us over 40 minutes to get a room that was close to what was shown in the picture. The staff's english was terrible and rather than just give us the room we paid for they tried to tell us to speak to Agoda (the company we booked through) to get a refund ? ? ?
The next day was no better, the staff at the restaurant were miserable, and when we ordered a burger with chips we got 7 chips. When we asked for more they told us to pay. When we asked for ketchup they huffed. Service was miserable.
We spent the day by the beach, which was lovely, as long as you have no interaction with the staff you are fine. In the evening I went for a shower however the minute I turned the water on all I could smell was sewage. When I went downstairs to question this with the reception, instead of getting an apology they laughed. We 'spoke' to about 5 employees who all laughed. I'm not sure what was so funny. When I asked them about the shower situation they told us that it was a problem with the whole island, when we re-asked this when we checked out later that evening they said it was a problem with our room.
When we tried to get any further information about this experience the staff pretended not to speak english and wouldn't provide us with their names.

So in sum, a basic hotel, in wonderful settings, with the worst, most unfriendly/border line hostile staff I have ever met.

Big mistake.

Room Tip: Don't go, there are plenty of other nice hotels on the island.
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  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Southampton, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

We have just stayed at this lovely hotel. We couldn't get a room on the beach as we needed a family room, so we stayed at the paradise zone which is set in the hill overlooking freedom beach and sharks bay. No need to worry about getting up the hill to the hotel, as they run a free shuttle bus between the two hotels which is great. You can use the facilities of both hotels too. The Koh Tao freedom beach resort has a lovely pool right on the beach. You can hire snokelling equipment from the little shop in reception. Very cheap too. There's a lovely restaurant for lunch. After you can enjoy a beer and food as the sun sets back up on the hillside resort. Spoilt for choice. Our family room was infact 2 bedrooms with the kids having 2 single beds plus their own tv,
and the bathroom was just off the entrance hall so nobody got disturbed at night. The staff were very friendly and helpful. The rooms were clean with fresh towels for bathroom and beach everyday. Would really reccomend this hotel if you want a little bit extra. For us as a NON diving family it was perfect.would certainly go back again.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ko Phangan, Thailand
2 reviews
2 of 5 stars Reviewed April 2, 2013

We booked us up for a 7 night stay after a recommendation from a fellow traveller. It turned out to be a mistake and we decided to just stay for 3. The reason for this was primary the overprice for what you get in terms of service and overall "feel".

When we booked we got promised a taxi pick up from 7-eleven just down the street, a 5 minute drive. We sat there and waited for just about 30 minutes before we started the walk instead. This was not very pleasant considering we had our 7 months baby with us in the gazing mid-day sun. As well as a lot of bagage as we are backpacking in Thailand for 3 months.

We merely got a "sorry" by the receptionist when we came complaining about it, and got the excuse that the driver was new and that she had told him to take the drive 3 times over the walkie-talkie. Worst excuse ever?

The interiors and linnens etc feel worn-out and should be changed, especially as they are making a good effort trying to be a exclusive resort. Our outdoor bathtub broke in a way so we couldn't turn it of upon our first use of it. It somewhat feels the establishment is slowly falling apart because of bad maintainance/management. This place is not worth the money, spend it somewhere else.

Room Tip: Sea view is the only reason to stay here.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Kunovice, Czech Republic
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 19, 2013

We spent 4 nights in Deluxe Paradise room with "jacuzzi" in the room in March 2013. The taxi from the hotel waited for us at the pier and took us to the hotel (20mins journey). So far so good. The receptionist with a poor English was highly unfriendly and check in process was sort of nightmare. We didn't get vouchers for the breakfast right away but after 2 mins conversation and finding the voucher from the otel with confirmed breakfast. The room was slightly smelly and aircondition just above our heads was too noisy. The jacuzzi was full of ants and due to poor water pressure we couldn;t get any hot water to the jacuzzi so we didn't use it. However the view from the windows was breathtaking as well as views from reallyinfinity swimming pool. Also the staff in the restaurant were highly unfriendly and didn't care at all. Ignorance, poor English, we got a differend food than was ordered etc. Food quality fair. Breakfasts were the worst from all the breakfasts I've ever had. A la carte - american (eggs,ham or bacon, 2 toasts, butter,jam,orange juice, tea or coffee), continental (youghurt,tea or coffee, 2 toasts, jam, butter, eggs) or Thai. It takes 20 mins to get this really poor breakfast. The pool area wasn't too busy. It's not a big deal to get to the Beach Zone of the same resort - 5 mins walking but do not try to climb up to Paradise Zone from Beach Zone and use complimentary transfer that goes every 30 mins. It must have been a nice resort few year ago but not anymore. Some furniture needs refurbishment. I don't recommend to stay in this hotel but definitely recommend to visit the restarant vith amazing views and take a swim in infinity pool.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Seoul, South Korea
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2013

We decided to treat ourselves to a few nights in a nice resort. Ko Tao resort was fully booked so we opted for the Paradise Zone. The infinity pool with a view of the ocean was just beautiful and we spent many hours hanging off the side of the pool getting lost in the sunset. The rooms were a bit small but very clean and comfortable and cleaned daily. I don't know why they kept bringing us fresh towels everyday though, we had a huge collection by the end of our stay. We only ate once at the restaurant and were quite dissapointed. The food was bland and slightly over priced. Other than that, I highly recommend the Paradise Zone! The staff were friendly and helpful and we enjoyed the half hourly free shuttle service. Chalok Baan is really quiet and pretty and was the perfect place to completely unwind.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ko Tao Resort - Paradise Zone

Address: 9/1 Moo 3 Chalok Baan Kao, Ko Tao 84280, Thailand
Location: Thailand > Surat Thani Province > Ko Tao
Amenities:
Bar / Lounge Airport Transportation
Hotel Style:
Ranked #27 of 48 Hotels in Ko Tao
Number of rooms: 83
Also Known As:
Paradise Zone Hotel Koh Tao
Paradise Zone Ko Tao

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