We decided to stay at the Montra Resort and Spa, Koh Tao, on the basis of some of the more recent positive reviews on Tripadvisor. Several issues however made the stay less than enjoyable. I hope this account gives enough to allow you to make an informed decision.
1. Poor customer service overall with limited English and no chance to speak to manager
2. The deluxe room views are NOT sea-view
3. Damp smell in some rooms with loud A/C
4. Too many mosquitos
5. Water temperatures in shower impossible to manage
6. Nearby beach poor quality
1. Clean rooms
2. Reasonable breakfast
3. Very close to pier making transfer short
The resort is about 300 meters from the pier making your transfer really easy! The resort representative was there with a board with our name on it, which was really nice and the transfer was smooth. The baggage staff were lovely and friendly. On arrival to the resort we were greeted and the check-in process was easy. We arrived as 2 couples but only 1 of the rooms was ready. The 2nd room had a lock broken and it took 2.5 hours for them to fix it whilst my 2 friends sat waiting in reception. They were offered no refreshments and no updates were forthcoming. The only time they were given information was if they went to the desk, where the usual response was "moment please". Unfortunately it appeared that only 1 staff member could speak English well-enough to communicate with us and he was summoned each time. Whilst waiting we could see others complaining about various matters and each time they were left standing around for a while for someone to take them seriously. The rooms we were given were not together, but that was no big issue. There was a strong smell of damp in the 2nd room, which was beside the pool.
The other issue with the rooms is the 'seaview', which we paid for. It's a joke. From the balcony you cannot see the sea from many of the rooms but you can see the pool. This is no major issue as the beach at the resort is of poor quality and you won't be spending anytime there I promise you! In any case bringing this to the attention of the staff resulted in no resolution and even a snide comment about cutting down some vegetation, which would be fine if in fact it wasn't a collection of trees (yes, trees) that would need removing for a remote chance at seeing the sea if hanging over the side of the balcony! Asking to speak to the manager resulted in being told she wasn't there but we would be told when she was - we stayed 4 days and this did not materialise.
The deluxe room was clean and spacious - you can actually sleep 4 in here easily if you ask me! Showers however were a nightmare. It is actually impossible to get a reasonable temperature out of them! This was confirmed by speaking to others at the resort. The options are excruciatingly hot or ice cold. Anything in between lasts seconds making showering 3 times as long as it should be. At night the A/C is loud, which does disturb sleep.
Mosquitos need a mention as well. There were loads of them at the resort. If you stay here make sure you bring a lot of repellent and ensure that you go on a mosquito-killing rampage after the cleaner lets several in during the day.
Breakfast is clean and nice and the staff here are friendly. Bread is freshly made and warm. The pool is 'okay'. The growth around the pool could do with some trimming back. Towels are provided here and changed daily, which works well. The beach is cluttered with rubbish and if you stay at Koh Tao for some beach action I promise you that you will be taking taxis (400 baht per 4 persons one-way) to some of the nicer areas like Haad Tien and Tanote Bay.
Overall it served its purpose of a roof at night but there were too many negatives to ever consider going back. My main concern is that despite informing them of any issues they were simply not dealt with. My advice is that you can find far better for the price if you book in advance.
Our 'seaview' rooms were NOT seaview.
Some rooms smell of damp.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.