All in all, I really enjoyed my experience in Koh Phi Phi. However, there are certain things that I would have liked knowing before booking 3 nights there. In retrospective, all credit of my positive experience goes to the island, not the hotel.
1. This is a resort. This means that it is isolated from everything. Therefore, every meal you eat must be at the restaurant (it's more expensive, but reasonable and not excessive).
2. If you would would like to leave the resort, there are two taxi-boats: 8 am and 12:30 pm. Of course, this is not complimentary and it costs you 150 bahts a head for a one-way trip. During other times, if there is a boat leaving, you can get it for 200.
3. The manager is unfriendly and unhelpful. I had seen these reviews as well and figured it was not a problem. But honestly, it makes a difference. He is quite indifferent to any comment and does not intervene as a manager should.
4. They keep a tab on what you eat and transportation. I suggest you do not wait until they end to pay it, and make sure they cross out stuff in front of you, as my friends were overcharged and had to pay certain things twice.
5. You can only really go swimming comfortably in the morning during high-tide. The low tide is quite intense and very rocky.
6. No electricity from 6 am to 6 pm (you wake up sweating)
7. Staff does not speak English (only 2 or 3 do)
My unique experience:
1. I feel that I should write this, but this situation is quite exceptional. The first night, as my friend was undoing her mosquito net as she was trying to stop a cockroach, she saw a beige mass on top of the net. After it was undone, a baby rat fell onto our bed. Our friends investigated, and then we found another. These rats were born less than 24 hours ago and thereby, a mother rat had been in our room.
When we went down to the reception, they didn't seem surprised really, but came up to our room anyways. They sort of teased us because we were 3 girls panicking, but were nice. And then, they threw the rats away (literally, threw them of our balcony). We changed rooms and it was all fine.
Now here is where the manager should have intervened. The next morning, all of our tabs had been transferred and the name on the board for the half day excursion had been changed and we knew he had been notified. I told him that we changed rooms, and he didn't react at all.
Yes, we are young, but that doesn't make us any less valuable as customers. We are respectful clients and we were traveling as a group of 10 there. You would think he would apologize, or at least assure we were ok. But he made no comment whatsoever for the next 2 days.
2. Next unique situation was the viewpoint. All the reviews seemed to say that the sunset from the viewpoint was great. However, we never made it. Keep in mind that the trail is 30 minutes up in the jungle, with wildlife. We were stopped by numerous aggressive monkeys (not cute ones, monkeys hissing with their canines and ready to attack). These were wild ones and looked quite dangerous, who eventually chased us out of the jungle. We believe that as asian couple before us had fed them to make them get away from them, which made them extra-aggressive for us. Don't feed wildlife.
3. To the left of the resort when facing the sea, there is a fisherman's village and many rocks. If you walk 30 minutes on those rocks, it will be very worth it. There are 2 beautiful resorts next door. One which had an infinity pool. Of course, it's frowned upon to go in a resort, but it's worth it. And if you don't try, you don't know.
1. Beautiful view
2. Many excursions available (prices are higher than the village, but when you think of the taxi cost to get there and back and the price entry fees to the parks, it's worth it)
3. Diversified menu, good food
4. Clean rooms
5. Good massages
Recommendation: For this price, I believe there are more hotels available with better facilities. But, they all resemble each other. I would suggest 1-2 nights maximum to enjoy the experience to it's fullest.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.