It's been some years back since I have stayed at this resort and looking back at my experience there still makes me angry from the treatment we recieved. It has recently been brought up again by my sister who stayed at the same resort and had somewhat of a similar experience.

The resort in itself is quite OK, with a great location, clean rooms and nice facilities. The majority of the staff were quite friendly too, and I would have recommended this resort with an average rating if not for my experience on the last day at checkout.

We have stayed there for two nights and before the last day of stay, I have requested a morning call service and had the time checked about three times to make sure we have enough time for breakfast and check out to catch our ferry pre-reserved. It was all requested to the same lady at the front desk. The morning call never came.

Waking up 30minutes later then when we should have been up, we had just enough time to check out and head to the dock, I decided not to make any complaints on the matter when the same front desk lady who neglected the call service told us that one of the decorative cloth that was on our beds was missing and we have to pay for it. I remembered reading the notification in the room that the fine is about 1,200THB if it goes missing. I had put it aside on top of the TV to make sure it doesn't get mixed up with any of our stuff, and never bothered with it since. I asked the front desk lady to check again, offered her staff to check our luggage and she refused, saying that she just needs to recieve the fine fee. I asked to discuss the subject with the manager and that is when she started yelling at us. From then on we engaged in shouting combat with each other with me requesting to talk to the manager and her refusing and asking for the fine fee. When I realized the dispute is going nowhere and we need to catch our ferry, I slamed the money on her desk suggesting her where I think she should put the money. She elegantly replied to that by hurling the heavy "front desk" plaque in my direction. I still have the scar left on my right thigh to remind me of her and wonder if she still works there.

I still don't know what really happened to the cloth. Maybe one of the other two I traveled with took it and hid it in her luggage. Maybe it's how the front desk lady makes her extra earnings. Making the guests pay fine fees. I suspect the latter because first of all, I think my friends would never do such a thing. Secondly, when my sister went to this resort a couple of months ago, she had 1 new towel less in her room after the cleaning staff came and went. There were two in the room and they should have had 2 bath towels and 2 smaller towels but they only recieved 1 bath towel. She thought the staff just forgot to put in two and did not call attention to it. When she checked out, she had to pay a fine fee for the missing bath towel.

I have had the worst experience and memory of my stay in Koh PhiPhi Don, from one front desk lady who single handedly ruined all of my good memories there. We have been accused of stealing, have been called names and I have been mentally and physically violated from a front desk lady who's suppose to be the face of the hotel.

If you have plans to stay in this resort, I woudn't recommend it for the excellence in service. Just make extra sure that nothing in your room goes missing, even the hotel's, and call attention to it immediately.

I was immediately put off by staff at this hotel. The front desk checkin lady was so incredibly rude and immediately offputting. Luckily I had just one night booked in Phi Phi. The room itself was mediocre at best. It was drab, old and the washroom was in need of upgrades. Overall, for the (lack of ) quality you get, you're better off booking at a much cheaper guesthouse, of which there are tons in Phi Phi. Better yet, skip PhiPhi altogether (it's totally over-commersialized and teeming with college aged backpackers) and spend your extra time in Lanta or Railay Beach.

After staying in Phi Phi for a few days we decided to stay in this hotel as we had booked our friends in when they first arrived. At first glance its a great location with acceptable rooms and friendly staff. But as soon as you have a problem the truth comes out.

When we booked into the room the balcony doors were open and fresh air was flowing through, masking the smell of sewage which later we realized overwhelmed the room.

Everytime we turned on the shower the smell would worsen to the point that we could not shower as you had to wonder what was coming through the water.

Unfortunately when this was realized it was the middle of the night. Although other rooms were available they would not move us and told us we must stay there for the evening and sort out the problem in the morning.

There was such a bad smell that we had to stay in our friends room instead. When going to reception in the morning to move rooms we were told we had to leave our room and place our bags in reception until 2pm when we could then check into another room. This ruined our plans for the day as we needed to stay close by as all of our luggage was sitting in plain view. We were then told there was no compensation as we "chose" to move rooms. So although we had paid for the room for 5 days and were without a room for an evening and following afternoon there was nothing that could be done.

Finally a "manager" was brought out who was extremely condescending. He said he knew children like me (incidently I am 30) and this is not one of my 5 star hotels. I would expect that a 3 star would at least have rooms that do not smell of sewage. We received a moldy fruit basket and compensation in the end.

The whole event ruined one of our nights, one of our day trips and a whole day to sort out new accommodation as we could not continue to stay in such a place.

I would not recommend this to anyone..overpriced with horrible service..many more places to stay in phi phi.

Just got home from a 2 week vacation in Thailand and the night we spent at this hotel was by far the worst of the whole trip. Clean and nice are definitely subjective descriptions, but i'd figured that by the comments on here the hotel would be fine. IT wasnt. While it is true that the hotel is clean "enough"and the rooms are sizeable, there were many issues. First, we actually had booked at the Phi Phi hotel and they pulled a switcheroo on us. The language barrier and the fact that they were full made it impossible to change. Second, the walk to the room was hideous...we had to hold our breaths the entire way. The stench from what must have been a nearby open sewer was disgusting, and combined with the smells from the open kitchens from the next door restaurants to create a bad combo. The room was bare bones and fine, but our toilet was broken. We called to have them fix it and they told us they'd send someone the next day. When we explained that we had no where else to go the bathroom (notice that I say we had to explain that) they sent a few guys in, and with our help (2 women) they finally fixed it. THey were barely willing to give us any extra towels, and when you sign out a beach towel you can only get one per day...you cant swap it for a clean one midday if you want. We had a reservation for 2 nights but left after the first. THe town was just so stinky and overrun with tourists. if you're young and backpacking, i'm sure this is a cool place to stay. but, if you are looking for a holiday locale and are not on a major budget, just stay near krabi and phuket and take a day trip or two out to this area.