I stayed there with a couple of my mates back in September 2012, while it was still called the Phi Phi Island Village Resort.
After arriving at Ko Phi Phi Don Tonsai Bay, we were taken by the hotel boat shuttle service to the breathtaking Loh Ba Gao Bay, with the coconut palm trees overlooking the entire hotel grounds.
Upon arrival and after the check-in, we were given the layout of the grounds. Since the Ruan Thai Restaurant was getting a renovation, the Thai cuisine would take place at the Marlin Restaurant. The location is
The only real issue we had in the beginning was indeed the Marlin restaurant. In the first night, service was very slow and poor, with a 3 course meal taking up to 2 hours to be fully served. After this, I tried to figure out if there had been any issues that night on the kitchen of the restaurant that could have caused the service to be so appalling. The male employee located at the front desk struggled a bit with the English, but eventually told that in fact there was a problem in the kitchen that night, which left us a bit more relaxed and hoping a better service the next night.
The day after however, everything was still the same. Service was poor and slow, not just for us but for everyone in the restaurant. We were a bit fed up with this, so after a bit of search here in Trip Advisor, we managed to e-mail Mr. Chao, the General Manager of the Resort. He took action quite diligently and the next services were worlds apart. We got to meet him and his right wing man, which unfortunately I can't recall his name and the service at the restaurant from then on was a completely different matter, not just for us, but for all the guests using the restaurant.
The breakfast has a wide variety of breads, omelets, fine pastries, fresh fruit and juices. The cocktails from the bars are amazing.
In the back of the hotel is a small village, which features a small amount of restaurants, shops, massage shops and snorkelling trips. It fells great to visit the village.
While the menus are not as extensive as the ones found at the restaurant, the price is closer to Thailand prices and tastes great. In fact I found that they had a better hand for the spiciness of the dishes than the chef at the Resort. My suggestion is for you to try at both locations, resort restaurant and village behind. Both will be nice ( the Yam Mo Yang at the Resort was fabulous).
For the snorkelling trips, I'd also recommend using the services at the village, as they are a bit cheaper than the ones found at the Resort.
I loved the yoga classes from the Resort. I actually would like to have had a bit more of activities like these made available, like Tai Chi, or even as we found at the Holiday inn Resort, some sport activities, like football or volleyball. That said, the free gym at the hotel is quite good.
The beach is fantastic, and if you venture a bit further out of the bay, you can actually see coral with the usual tenants (don't poke anything, especially the sea urchins, as this might poke back at you...).
One final note is a lack of night activities. While there actually was a festival in the village on one or two nights of our stay, (can't remember the full name, but is was something like Young Festival or something), the Resort itself didn't tell anyone, which was a bit sad.
All in all it was a great experience and I'll gladly go back. I would just like to see a bit more of activities from the Resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.