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“The service lets it down badly” 1 of 5 stars
Review of JJ Residence

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JJ Residence
2.0 of 5 Small Hotel   |   95 M.7 Phi Phi Island, Ko Phi Phi Don, Thailand   |  
Hotel amenities
Ranked #4 of 48 Ko Phi Phi Don B&B and Inns
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“The service lets it down badly”
1 of 5 stars Reviewed May 3, 2012

The staff were either a sleep or really rude. The only people you get a smile from are the cleaners. The safety boxes dont work and even if they did the keys are kept by the staff that are asleep. The internet doesnt work. They charged 100 bht hr for wifi which didn't work either. The location is by the fish market and in the mornings the next door wood workshop makes so much noise that it wakes you up around 8am every morning. If this place wasn't so expensive then it may be acceptable (i.e. if it were hostel prices) but for the price (i.e. you could get a 4 star/ 5 star in bangkok) do not bother!!!!!! unless you dont mind the rudeness of the staff!!!!

  • Stayed April 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Bahrain
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 28, 2012

Staff were very nice on arrival but poor English makes it difficult to communicate.
Rooms were nice and very clean.
45 seconds walk from the beach.
Can find cheaper accommodation on the east side of the beach but it is noisier.
On the minus side breakfast is not included (count 100/200 baht for breakfast around) and there is no wifi but Internet and printing is available at reasonable price at reception

Room Tip: Choose a room on the bottom floor (101, 102, 103) to get access to the pool direct from your room...
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  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bristol, United Kingdom
Top Contributor
67 reviews 67 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed April 13, 2012

So many of the resorts on Phi Phi are tired and run down, if you're on a budget then this is great. It's right in the centre of the town so you're right by all the restaurants and bars and nothing is far away anyway on this small island!

Beaches are amazing! Phi Phi is worth staying on for at least 5 days

Read my review here http://youmakemeswoon.wordpress.com/2012/02/16/phi-phi/

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 14, 2012 via mobile

I'd read some negative reviews about this hotel but didn't find them to be true, the staff were fine, the room was lovely and really clean, cleaned everyday, and the location was great. Accomodation is more expensive in phi phi so I think this was decent value taking that into account. Would stay

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mannheim, Germany
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 29, 2012

Located in the centre of town, but not noisy at night. If you keep the door/window closed, you hear nearly nothing from the party outside which is going on till 4 am. It’s just a 5 minutes stroll to Tonsai pier or another 5 minutes to Lohdalum Beach. Furthermore I have no reason to complain about the kindness of the staff.
So, if I should complain about something it would be the pool area, which looked not well maintained during our stay AND a free WiFi would be really nice.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed February 27, 2012 via mobile

This bungalow is definitely a gem for the price we paid. Not expecting much from the price, we were very surprised by the calibre of the room and service!

The rooms were very spacious and very clean. And the pool is definitely a lovely addition.

Location? Can't be anything but brilliant. Phi Phi island is a small island, so the moment you step out of the bungalow, the shops are just around the corner. Everything is in very close proximity.

Phi Phi Island was beautiful and this bungalow just made it a much more pleasant stay.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brum
Top Contributor
171 reviews 171 reviews
26 hotel reviews
Reviews in 58 cities Reviews in 58 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed February 21, 2012

I realised that having a hotel near to the ferry port in Phi Phi is important bec the only way to arrive Phi Phi is by ferry and then you have to WALK in this scorching heat with your heavy luggages. Luckily I had some help with the large wheelbarrow that they carry luggages for everyone going the same way. JJ residence was good enough to be near the Port. When entering the hotel you have to take you footwear off and leave it outside the hotel entrance in which I don't like.. The room is lovely and have this wooden style interior feature and got everything. Although the shower was weak running water. It is good value and yes I would stay there again. The receptionist are strongly Thai and cannot speak good English and are not that helpful. When I wrote something down for info they don't understand it. No lift and walking barefoot up three floor is not ideal. Swimming pool too cold but lovely looking. Can see the beach but it had alot of tree's in the way

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about JJ Residence

Address: 95 M.7 Phi Phi Island, Ko Phi Phi Don, Thailand
Location: Thailand > Krabi Province > Ko Phi Phi Don
Hotel Style:
Ranked #4 of 48 B&Bs / Inns in Ko Phi Phi Don
Price Range (Based on Average Rates): $
Hotel Class:2 star — JJ Residence 2*
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Also Known As:
Jj Residence Hotel Ko Phi Phi Don

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