Before starting my review, I'd like to point out the message being displayed by TripAdvisor, and I quote:
Message from TripAdvisor: TripAdvisor has reasonable cause to believe that individuals or entities associated with or having an interest in this property may have interfered with traveler reviews and/or the popularity index for this property. We make our best efforts to identify suspicious content and are always working to improve the processes we use to assess traveler reviews.
Having stayed here myself and looking a little closer to some of the reviews made, I concur with TripAdvisor and as such have serious doubt on some of the reviews.
Now, onwards with my review of this place.
Although this establishment is being advertised as a hotel (in their own communication they in some occasions even refer to it as a resort (!)), it is not by a long shot. I would categorize it as a entry level hostel/guest house. The establishment is located near the pier, which is quite nice. As Phi Phi is an extremely small island, almost all hostels, hotels and resorts are conveniently located.
It seems that the the rooms have recently been painted, which gives them a feel that they are being well maintained. The room itself is quite small, furthermore the room is very basic to say the least; consisting out of a standard double bed (or to single beds), a small table, a small open closet (no drawers, only hanging of clothes), a small safe (hardly fits a netbook) and a 21inch (approx.) T.V. There is no chair in the room and the room itself almost gets fully occupied by the bed. My room did have windows and even a French balcony, however beware that some rooms don't have any window(s) at all. The bathroom is very basic and even misses out on some essentials like there is no holder for the toilet roll and also no shower curtain. Ensuring a soaked bathroom/toilet every time you use the shower. Next to that, this establishment advertises that rooms are supplied with WiFi, however reception is extremely poor to nonexistent (on both my Samsung NC-10 netbook as on my Nokia E72).
In regards to my experience with the service, when I arrived I was somewhat unhappily surprised by the note I received from a restaurant employee whom handled the check-in, informing me that for part of the period of my stay, there would be no service (except for housekeeping) and a number for emergencies. Since I booked way in advance, I would have expected to be informed via e-mail or otherwise that this was the case. Later on I learned that the during my whole stay, there would be no service/reception/etc.
To continue, some people – when they arrive – may get the feeling that they are at their parents, not because the warm fuzzy of welcome you might get, but because of the rules, regulations and list of fines that are advertised all over the place. Over a distance of about 6 meters from the entrance to my room I counted 9 signs with rules and/or prohibitions, of which five where in my room. Varying from “take shoes off”, “no foreign objects in the toilet” to “50.000 bath fine if you damage the T.V.”. In total I counted zero signs that welcomed me. Next to that, the rules that are in favor of the guest seem to be poorly/not enforced. When staying at this establishment expect to be waken up numerous times daily up to at least 5 o'clock when noisy, drunk guests are returning to their rooms.
Also take note of the fact that rooms are not 'cleaned' unless explicitly requested. I've place 'cleaned' between quotes, are the rooms aren't very clean. In my case the door to the bathroom as well as the mirror in the bathroom was scattered with specs of – what seemed to be – toothpaste as well as long strands of black hairs all over the room and on the bed. It was quite easy to notice as beds are not made, the sheets are placed in a stack on your bed for you to do it yourself. Which is quite strange as the maid spends most of her time reading books in the restaurant and as such should have sufficient time to make up the bed.
Although I could name more examples of the poorness of my experience with this establishment, I think that the picture is clear. One last remark I would like to make is that there are sufficient rooms for rent on Phi Phi that match and exceed the level of service/quality provided by Ivory Phi Phi for up to 40% less than this establishment charges.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.