My experience with this hotel almost ruined my entire impression of Thailand. We came from Phuket and called the morning of our check-in to let them know which ferry we'd be taking. Someone met us at the pier with a sign, which was a nice touch. However, once we got to the hotel, we were told that we did not have a room because the hotel was oversold. How was that possible when we booked online, paid in advance, called before arriving, and had someone with a sign meet us at the pier???? Well, apparently "someone" made a mistake and our room was no longer available. The manager offered to refund my credit card... which is great considering that I was now stuck on an island without a place to stay. We argued for about 4 hours about how we could remedy the situation. During this time he repeatedly insulted me telling that stupid Americans are so unreasonable and there was nothing he could do about giving up our room. We booked through a 3rd party site and they were able to arrange stay in a different hotel for us.
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- Also Known As:
- Phi Phi Palms Residence Hotel Ko Phi Phi Don