I stayed here for 3 nights during the New Year's eve period (as its one of the few hotels that doesnt require a min 5 nights stay) and if accessibility to the full moon party is crucial for you, this is probably not the place to be, as it is close to 45mins away from Haad Rin where the full moon party is held. However, if being away from the crowd is your thing, this is definitely it - a small boutique hotel right in the middle of a lazy fishing village, where Internet cafe, laundry services, restaurants and massages are extremely closeby.
We were told by some of the local that we were lucky that we have stayed here during the time when the peak season is over - that is when the fishermen laid all the fishes to dry under the sun, causing unbearable smell which some have already commented here. So no uncomfortable fishy smell for us throughout - what a breeze!
In terms of the hotel, while the services are generally acceptable, there was this episode upon our arrival from Samui airport, which was quite upsetting. We have purchased the wrong ferry ticket to Koh Phangan at the Samui airport , where we should be getting the one that bring us to the Thong Sala Pier, which is the closest pier to Mandalai, and not Haad Rin pier. While the manager of the hotel insisted that he had advised me in the email correspondence months prior to my arrival that someone would pick us up at Thong Sala, it was still unacceptable as we waited for hours at the wrong pier for their driver and during this time, we called up 3x and never once were we informed that we are at the wrong pier. We were just repeatedly assured that the driver is coming and it was extremely upsetting and fustrating.
When the driver finally did arrive, only then did we realise we are at the wrong pier and the driver was actually there to pick up another guests who were arriving later - and not us! We were then told that either we wait for another hour or more for the other guests to arrive, or we can make our own way there and of course on our own cost! Totally ridiculous! We ended up waiting for the other guests again as we dont want to have to pay extra - the price we paid for the room already cost heaps. Anyway, the driver - a very young and helpful guy ,was extremely nice though and actually make the extra effort to get us all to the hotel faster as he knows we have been waiting for hours and have missed our dinner.
Other than this, the house keeping did not make up our room on one of the days, even after I have reminded the staff to do so - imagine coming back to the room after a long day outside and seeing all the mess around with no clean towels etc - not nice! For the price we paid, the services provided are just not up to par. The only highlight is our room which offer a superb sea view right from our bed, and the breakfast in bed which we have requested. They should also consider getting a better van or something as the one they used to ferry us (to the full moon party and pier) was a pickup truck and everyone was packed like some goods at the back of the truck. Not a nice way to treat your guests eh?
It is good to explore the island after the full moon party and we have some enjoyable time cruising around on our bike. However, getting out of Koh Phangan to Samui at the Thong Sala pier on the 2nd was horrifying, with tons of tourists all waiting to leave. There was limited shelter at the pier and everyone have to stand under the pouring rain while waiting for the ferry to arrive. I heard that the situation at Thong Sala was still bearable though, as it was even worst and chaotic at Haad Rin pier, where people actually falls into the sea! The Thai authority should really improve this, in view that thousands of people are expected at each full moon and new year party. I also noticed that no communication nor annoucement was made by all the ferry operator and people are left wondering each time we docked at some pier, not realising if we are at the right place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.