My partner and I stayed at the green papaya as part of our travels around Thailand. We researched which beaches we wanted to visit on Koh Phangan and Had Salad was one of them. We booked this resort online where we were told we would pay for 2 nights and get one night free in a superior double room.After a bumpy ride from the port to the resort, we were met by a miserable looking lady who claimed to be the owner.When we confirmed the booking we were told that our room would be by the pool and 50 meters from the beach. The room we got was not exactly as described and when the door opened the stench of mold and damp hit me straight away.In fact the smell was so bad that after one night I asked to be moved to a much nicer deluxe pool room. I told the owner the smell was so bad in there to the point that I could not breath properly. She agreed with me but with no apology or offer of another room. If she knew the room was so bad then why put someone in there?I guess the saving grace was that we had the 2 nights for 3 deal and the deluxe pool room was so much better.I had to pay for the difference in price which was fine, but a "sorry" would have been nice.
The pool was amazing as was the beach itself,in fact I think one of the best beaches on Koh Phangan.
The staff that worked there(not the owner) made the resort a lovely place to stay as they went out of their way to make you comfortable. I hurt my leg snorkling and one of the guys there gave me some medicated rub to make my knee better. He was so sweet.
The breakfast was good and there was a great selection of pastries, toast, pancakes and Thai food. The coconut cakes were to die for!!!
The owner did let down the resort as she had "I cant be bothered to help you " attitude and was only there to squeeze as much money out of you as possible. We asked her where we could hire a car and she looked un-interested and not bothered to help at all(not the usual attitude of Thai people ) and she ended up sending us on a wild goose chase to a tiny village which had no car hire at all.I cannot believe as someone who is in the travel industry and runs a business you would not know where your local car hire place would be.We ended up back at the port and hired a jeep after wasting money and time on this womans recommendation.When we told her she just shrugged and once again no apology!
Over all the resort is beautiful with an amazing beach and pool. The staff here are wonderful and the breakfast was good. I did find the lunch time and evening food was not as good, and the Thai street food is way better than food along the beach resturants in general.
Beware of the owner as she is very miserable and rude . When we checked out she tried to charge us for the free water she said we were allowed to have as part of our room. When I said that to her she ripped the bill up in an angry manner and said "never mind" hence why you have to watch what you are being charged for!
I know I have mentioned her attitude throughout this review but its because she spoilt this wonderful resort with her bad attitude, and I would definatley not stay here again because of that. There are far better and cheaper places where nice Thai people welcome you and help you out with a huge smile on their faces!I have rated this poor because of her!
Go for the rooms around the actual the pool.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 22, 2012
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Firstly I would like to apologize for the lack of care which you have experienced. I am the owner of the resort, but I must inform you...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.