We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great staff & good food” 4 of 5 stars
Review of Milky Bay Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Save
You added Milky Bay Resort to your Saves list
Milky Bay Resort
3.0 of 5 Resort   |   103/4 Moo 1 | Ban Tai, Ko Phangan 84280, Thailand   |  
Hotel amenities
Ranked #15 of 92 Hotels in Ko Phangan
Brisbane, Queensland, Australia
1 review
“Great staff & good food”
4 of 5 stars Reviewed May 14, 2013

Great spot to stay on Koh Phangan for a couple of nights. The staff were really helpful. The food was nice and it's an awesome spot to have beers by the pool and the sea! We stayed in one of the upstairs units which was very spacious and fairly well appointed. Some of the bungalows looked pretty old but I didn't see in inside but I'd definitely choose one of the units again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

466 reviews from our community

Traveler rating
    257
    130
    34
    29
    16
See reviews for
32
211
33
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Maidstone, United Kingdom
1 review
4 of 5 stars Reviewed May 12, 2013

Having never visited Thailand before, my husband and I decided to spend our entire stay at the Milky Bay Resort, we weren't sure if this would be a good idea but it ended up being a fantastic decision for us. We were extremely happy with our room, the air con was a huge relief on particularly humid days, although the water pressure from the shower was a bit unreliable it is important to remember that Koh Phangan is a small island and not to expect 100% Western facilities! The staff were AMAZING the entire time, the resort was a brilliant base and allowed us to explore every inch of the island from on a locally rented scooter. Although the water directly outside Milky Bay is not deep, the position affords some stunning views and the water is perfect for cooling off throughout the day, as is the lovely pool. Milky Bay will always be special to my husband and I as it is where we decided to spend some quality time after his return from a 7 month tour in Afghanistan and it is also where he proposed to me. We both hope to return one day not only for the memories but also the great location, atmosphere and staff (and hopefully Banana the dog).

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComaBlack, Guest Relations Manager at Milky Bay Resort, responded to this review, May 15, 2013
It's so good to hear that we didn't disappoint you and that your decision was a good one.It makes it very special to know that you will have such special and dear memories.I will certainly praise the staff in the part they played.It is really hot in Thailand at this time of the year so yes the aircon is a wonderful relief from the heat.The tide at Milky Bay is out at this time of the year but glad you still enjoyed it and the pool.Good luck and congratulations on the engagement. We wish wonderful and happy things.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffern, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 7, 2013

I gave 2 star only because the staff and the food are nice.
we had so many issues with the room we got. The toilet sent out an unpleasant smell all day and night. We were told it would be taken care of but nothing happen. The a/c didn't seem to work and we left it on all day. We couldnt lock our door because we didnt want to turn off the a/c and wait forever or the room to get cold. Our room got flooded when it was raining. We moved to a different room to find ourself stuck with more bugs. The rooms look great in the pictures but they function poorly.

When we first called the hotel for the reservation, the front desk told us that the transfer from and to Haad Rin and Thong Sala piers is free but when we checked with the hotel again the day before we left out she said its only free for Thong Sala pier. We bought the transfer services and ferry ticket from the hotel and totally got ripped off.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComaBlack, Guest Relations Manager at Milky Bay Resort, responded to this review, May 9, 2013
Thank you for taking time to send us your review.As our aim at Milky Bay is to try and give our guests the best possible service, and Thailand experience, we are very dissapointed that we did not achieve this in your case.As you know this is the hottest month of the year in Thailand so it does get really hot but I am sorry that the aircon did not function sufficiently enough and have already had the maintenance team in to sort out the problem.I am also sorry that sometimes communication over the phone with another language can be misunderstood but have had a meeting with all reception staff to make sure that they are more clear with their dealings over the phone in future.We appreciate all comments and hope you will someday be back to visit Thailand and that we can make it up to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, United Kingdom
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 7, 2013

Milky Bay Resort started off great service with their free pick up service. I arranged it via email for me and my girlfriend to be picked up from the pier (Thong Sala). The resort is about 15 minutes away. It's laid out so the reception is the first part you come to and the bungalows and other services like the restaurant are next to the beach.

We were greeted by the reception staff and given pineapple juice and a cold flannel to cool off after our journey getting there. You have to pay as you check in, but we had already paid via Expedia the year before. The reception staff also told us some information about the resort i.e free refill on water, when breakfast is served etc etc. Breakfast is included in the price, which is nice as it was pretty damn tasty.

Milky Bay is the most expensive place to date that we stayed at on our three month travels (in SE-Asia), but was definitely worth the price for what they offer. This included a vast choice of food for breakfast, the swimming pool, badminton/volleyball area, pool all can be used for free, free English tea served everyday between 5pm-6pm with small sweet snacks (also free....we abused this everyday over the week we were there) and last but not least an AMAZING beach, the views are superb. Milky Bay is more like a 5 star resort for this alone. The sea is very shallow which meant we can walk out about 100 metres before the water got above our knees. When the tide is low there is a slight sandy mound which can be walked upon. It felt like we were on our own tiny island overlooking Koh Phangan from afar!

The only gripes I have are firstly the bungalow was a bit too small, the shower room was nearly as big as the bedroom, and second the food/drink in the restaurant is a little expensive (although I recommend the pizza and deluxe burger...)

We found Milky Bay to be a great place to meet other people, we shared our full moon experience with some great people we met there.

We stayed during the full moon party. Milky Bay arrange drop off and pickup over the course of the evening. Worth paying for so there's no hassle the other end. Motorbikes can be rented for as little as 150 baht... great to roam the island. Getting to Haad Rin is fun!

Stay at Milky Bay, it's a luxury that's not to be missed.

Room Tip: If you have the money stay in a bungalow that has a little more room.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComaBlack, Guest Relations Manager at Milky Bay Resort, responded to this review, May 9, 2013
Thank you so very much for your very generous and wonderful comments.It really feels like all your efforts are worthwhile when we can achieve such a positive response and send you home with wonderful Thailand memories.We are glad you enjoyed the afternoon tea and hope you will one day return for an even better experience.Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2013 via mobile

Stayed for one night, friends stayed longer so picked better rooms. From the second we were picked up by resort taxi we were looked after superbly by Natalie and the amazing staff. They were absolutely brilliant as was the food which was the best we had all holiday. Don't miss the barbecue as it is delicious, seafood highly recommended. My only regret is that we only had one night here but we will be back.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComaBlack, Guest Relations Manager at Milky Bay Resort, responded to this review, May 9, 2013
Its a pity you could only stay one night but thank you anyway for still sending in a review and we appreciate your comments.I will give Natalie a personal thank you.Hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 27, 2013

We stayed for 3 nights and I would have loved to stay longer. The staff were very friendly and helpful. The restaurant and bar had a really nice chilled out atmosphere with a great selection of music playing and a nice selection of cocktails. We had the BBQ one night and it was delicious. Great for a relaxing break.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComaBlack, Public Relations Manager at Milky Bay Resort, responded to this review, April 29, 2013
Dear Kathy R

Firstly thank you for taking the time to send a review and for all the positive comments.
We are really pleased that we were able to make your stay an enjoyable one.We value all feedback be it good or bad and hope to see you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ferndale, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2013

Our family stayed here in april with a group of friends. The staff is what makes this place awesome. I work at a hotel and I'm kinda picky when it comes to customer service so I mean it when I say that the staff esp. Whinn and Yue and Meag are super friendly fast and provide exceptional guest service. They are probably the warmest staff I have ever met.The rooms are fine for the cost and you get a great b.fast included in price. The sunsets are also the best from this point on the island so who cares what the rooms are like who is inside anyway. The location is central to all the action but yet peacful in the resort yet it only takes ten minutes to go to any other beach on the island.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComaBlack, Guest Relations Manager at Milky Bay Resort, responded to this review, April 29, 2013
Thank you so much for your very positive comments.We strive to give our guests the best service and experience possible so when we can achieve this it makes the hard work worthwhile.I will certainly deliver a personal thank you to the three staff members you mentioned.Yes the sunsets from Milky Bay can be awesome so I hope it will have lasting memories for you.Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Milky Bay Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Milky Bay Resort

Address: 103/4 Moo 1 | Ban Tai, Ko Phangan 84280, Thailand
Location: Thailand > Surat Thani Province > Ko Phangan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#8 Family Hotel in Ko Phangan
#8 Romantic Hotel in Ko Phangan
#10 On the Beach Hotel in Ko Phangan
#10 Top resorts Hotel in Ko Phangan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Milky Bay Resort 3*
Number of rooms: 39
Official Description (provided by the hotel):
Milky Bay Resort is peacefully located on Koh Phangan at Ban Tai beach makes it is easy to travel to all parts of the island. Haad Rin, the location of the monthly full moon party, is only 15 minutes drive away, At Milky Bay all bungalows are equipped to meet the highest of standards. All bungalows are air-conditioned and have western bathrooms with hot and cold water showers. The room decor is a blend of modern sophistication with local Thai and traditional African decorative elements and furnishings. Each room has a spacious balcony with sea or garden views. The bungalows are surrounded by lush vegetation All pathways are covered with soft wood-shavings, which give the resort a special rural character, and make it comfortable to walk barefooted around the resort. Set under a crisp tropical sky, overlooking the calm inviting ocean and spilling onto a soft milky beach all huddled between beautiful lush gardens is Milky Bay. You can savour sunset cocktails, taste the delectable flavours of Thai cuisine and pizzas or enjoy a beachfront barbecue Thai style with fresh seafood.Keep yourself busy with the wide range of activities available at the resort cool your senses with a swim in the pool after a day of adventure and unforgettable images or relax with a massage followed by a herbal steam. If it is relaxation and tranquility you are after or a holiday filled with adventure, then it is all waiting for you at Milky Bay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Asiatravel.com Holdings, Expedia, Cheap Tickets, Priceline, Despegar.com, Orbitz, Travelocity, HostelWorld, HotelTravel.com, Agoda, HostelBookers, Odigeo, TripOnline SA and Tingo so you can book your Milky Bay Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Milky Bay Hotel Koh Phangan
Milky Bay Ko Phangan

Owners: What's your side of the story?

If you own or manage Milky Bay Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.