I stayed at The Sanctuary in late January this year after hearing some amazing things. And there were definitely some amazing things, so let's start with those:
Mr Moon is a real character. All the staff at the detox centre really seem to strive to provide an excellent service. And they do. I've done many detox retreats before, and it's comparable to others in terms of service.
The tea temple was fantastic. I had a shiatsu session with an amazing healer. She really made the whole trip worth it.
In the middle:
We stayed in a mid-range detox hut. The room was so-so. I liked the simplicity of the design. The balcony was nice. The bed was so hard. There were no blankets, just a sarong. One night it was freezing! The fan clicked so I didn't like to have it on. Everything else was just fine. I didn't think there was a problem with housekeeping at all.
The yoga was - at times - excellent. There was a middle-aged lady who looked like a supermodel who I would definitely recommend. There was also a very nurturing male teacher who's classes were perfectly tuned to the dizzy-detoxers. I also had the worst yoga class I have ever had there. A peacock of a teacher who checked his phone all through-out the class and even sent a text! The class seemed more about six-packs and being the bendiest. I was expecting a really beautiful shala. I was a little disappointed. Make sure you wear insect repellent- the netting is broken in places and I was bitten by mosquitos a lot. There is a really great shala up the hill behind the Sanctuary, and another in the next bay north.
The food was good, I guess. Not that much different from an organic cafe in Australia (same prices too...). I get how difficult it is to transport things in and out. Not that exciting, but certainly not bad.
The not-so-good:
Outside of the tea and detox centres the staff all seemed really angry or self-involved. Especially the lady at the internet cafe. Wow. At the restaurant, the waiters would just throw down your meal and not even make eye contact. Not always - there were some lovely staff, but it was a vibe that they were too busy, hung-over and wrapped-up in their social intrigues to do their jobs with any grace.
I had read about the cliquiness and didn't really care. But when I got there my feelings changed. There was very much a culture of "right" people. It's not managements' fault. But it exists and it can make you uncomfortable. It isn't/wasn't (I'm sure the social culture changes with its guests) a very inclusive vibe.
The beach... I've seen bluer, clearer, calmer waters edged with softer, whiter sand. It is, for Thailand, a less-than-average beauty.
The vibe was just really not that magic. It felt cut-throat, unloving and unloved. That's harsh, I'm sorry. I felt like I was in a ridiculous American highschool movie except everyone was really into alternative therapies/intoxicants.
In summary, I was left feeling pretty mixed. Unfortunately for me, the negatives outweighed the positives. The good things were really good. The bad things were really pretty bad.I wouldn't return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 19, 2012
Hi, and thanks for your feedback.
Its absolutely true that late January turned out to be an unexpectedly busy high season, and yes – we were somewhat overwhelmed at that time. Our service in the restaurant was indeed hurried and not at its best in our efforts to satisfy the huge demand for food : though that is no excuse for rudeness or anger.
So I am very sorry that you had such a poor experience at The Sanctuary. We are doing our best to make sure we have enough trained staff this year for the whole of our busy season, and have certainly learned from what didn’t go so well last year.
My favourite times at The Sanctuary are when everybody interacts with each other and you can see friendships forming and deepening between all the people who are here, be they holiday makers, detoxers, teachers, healers, people who live in the bay or those attending workshops in our School of Life program. There are unfortunately times when the social circles veer into cliquiness – which, despite being beyond our control, is never nice to experience, and certainly doesn’t lead to a loving vibe. I’m happy to say that in my experience, it doesn’t happen very often - and thankfully we are blessed with such a good diverse client base, there are always other good people around to be sociable with!
Best wishes,
Tasha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.