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“Average” 3 of 5 stars
Review of Neptune's Villa

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Neptune's Villa
3.0 of 5 Resort   |   110/1 Moo 6, Haad Rin Nai Beach | Baan Tai, Ko Phangan 84280, Thailand   |  
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Hotel amenities
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20% off room rate
Ranked #27 of 90 Hotels in Ko Phangan
Newcastle, United Kingdom
Top Contributor
72 reviews 72 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
53 helpful votes 53 helpful votes
“Average”
3 of 5 stars Reviewed April 16, 2013

We booked this hotel 3 days before we arrived. We opted for the cheaper bungalow style room. When getting out of the taxi from the ferry (which may i add you definately do not need - come straight out of the ferry port, turn left and continue down that road), the taxi driver asked if we had booked and said that maybe if we hadnt of booked, we would have got it cheaper. I am not sure how true this is.

When we arrived at reception, very dehydrated and in need of a lie down, there seemed to be a mix up with our booking and they couldnt find it. After 10 minutes, the receptionist went to see the boss who found our booking in another folder.

We got shown to our room which on the face of it looked clean and basic. My friend noticed alot of ants under the pillow and I proceeded to find alot under my pillow too. I understand that this is a tropical country but we expected measures to be put in place to prevent these.

We told reception and they moved us next door straight away without any hassle.

Aircon was paid for but was of very poor quality.

Food in the upstairs restaurant was tasty and reasonable in price.

Pool area was over the road next to the apartment type rooms which looked lovely. Pool area was very nice. Clean and there was a small pool bar. Beds did not get sun after midday which was a shame.

Location was good, close to ferry and a 5-10 minute walk to beach and restaurants. Personally i wouldnt chose to stay here again.

Room Tip: Would recommend paying extra for a pool room.
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 reviews from our community

Traveler rating
    27
    36
    12
    3
    4
See reviews for
4
30
2
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Tel Aviv, Israel
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 19, 2013

I was travelling Thailand with a friend of mine. Neptune's Villa was the only place we've booked in advance as we heard you should book in advance for the week of the full moon party. The minimal stay for that period of time is 5 nights.
We've booked a room with two separated beds and AC. To make sure that is what we are getting in my remarks I've also mentioned that two separated beds (and not double bed) are must.
They accepted the order.
When we came there we were surprised to see that we got a double bed room.
The receptionist called his superior who could hardly speak English and all he could say was: "No money back" and "no other room".
Eventually we had to book additional room in a different place for those 5 nights.
Very bad experience.

Room Tip: Avoid ordering there unless you see what you get.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erina, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 10, 2013

This was pretty average for size of room, room service, staff friendliness & value for money.
I would advise to spend your money on something nearer to the beach as this end of the strip is very quiet and out of the way.
The food at the restaurant was very average and the service poolside even worse (pool attendant asleep behind kiosk most days).

Room Tip: All rooms are the same and they are small.
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 9, 2012 via mobile

A friend and I stayed here for the November full moon party. It was perfect for this as you were close enough to walk to the beach for the party but far enough away that you can still sleep at night. We ended up staying in one of the superior bungalows with garden view. Nice enough room, good air conditioning, decent bathroom and shower, added benefit of nice size balcony with reclining chairs. When booking we had to pay for a five night stay as it was the full moon party, to be honest after the full moon party it was a good place to stay just to relax for a couple of days. If I ever did this trip again I would stay if the price was a little lower. Overall not a bad place to stay!

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 3, 2012

Stayed at Neptune's Villa for six nights right before full moon party. The deluxe room is very spacious, modern and clean and has great view to beautiful pool and sunset. Location is about 5 min walk to sunrise beach, where all the action is.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 14, 2012

Before we arrived we had looked on their website at pictures of rooms, which we thought for 30 sterling pounds a night it would be worth it. We arrived and they gave us the most basic room, which didn't even have a TV (when other rooms did) plus a dead cockroach on the floor next to the bed. It was located about a 15 min walk from the main attractions/beach. Staff were unfriendly and would definitely not advise anyone to stay here or waste your money!

  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 28, 2012

Stayed here for 6 nights, which was extended from our original 4 night booking as we thought in comparison to others on offer it was the best for the money.

The hotel is on sunset beach, which we didn't think was worth going to, from what we saw it was very narrow and small. Sunrise beach, obviously the home to the fool moon party is better and is only a 5-10, minute walk away. It's been slightly battered by the fmp, but to be honest the locals sweep all their garbage from the shops onto it and at night the fire performers spit petrol all over it, so you can't blame it all on tourism. Lots of dogs too.

We stayed in a deluxe room which was quite spacious, clean and modern, looks like it wasn't built that long ago. We were on the 3rd floor and our balcony looked over the pool, which also looks out at the sunset which was nice. Oddities, no soap or hand towel provided, first for Thailand for us but no big deal. Wi-fi was a bit hit and miss.

The pool is nice, loungers have no cushions so you get a dead backside after a while and there was only one umbrella. Also, it's only open until 6, a little early maybe.

Breakfast was average, everything is pretty much with eggs but the guy taking your order wasn't the friendliest, great way to start your day.

To explore the island and have a decent place to put your head with a nice pool, stay here.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neptune's Villa

Address: 110/1 Moo 6, Haad Rin Nai Beach | Baan Tai, Ko Phangan 84280, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Phangan
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#16 Top resorts Hotel in Ko Phangan
#19 On the Beach Hotel in Ko Phangan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Neptune's Villa 3*
Number of rooms: 48
Official Description (provided by the hotel):
The Neptune's Villa is located on Had Rin Nai, the quiet and serene sunset beach on the southern side of Had Rin town. This side of Had Rin is well known for its peace and tranquility, with Neptune's Villa right in the heart of the village that borders this beach. Only 5 minutes walk to full moon party. ... more   less 
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Also Known As:
Neptune`s Villa Hotel Koh Phangan
Neptunes Hotel Ko Phangan

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