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“Postcard Perfect” 5 of 5 stars
Review of Kupu Kupu Phangan Beach Villas and Spa

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Kupu Kupu Phangan Beach Villas and Spa
4.0 of 5 Hotel   |   69/13, Moo 4, Nai Wok beach, Ko Phangan 84280 , Thailand   |  
Hotel amenities
Ranked #7 of 92 Hotels in Ko Phangan
Brisbane, Australia
1 review
“Postcard Perfect”
5 of 5 stars Reviewed February 9, 2014

What more can I say .... postcard perfect! Staff amazing! Atmosphere, location, accommodation, service and amenities are all first class. The only thing I could fault was due to so many changes in management and staff from when our original booking was made eight months prior up until a day before we left there were discrepancies regarding our accommodation. You should be very proud you have such wonderful and dedicated staff who interact with the guests to help make their holiday that little bit special.

Stayed January 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, General Manager at Kupu Kupu Phangan Beach Villas and Spa, responded to this review, February 10, 2014
Dear Kazzie67,

Thank you for your feedback about your stay. Even if you enjoyed your time with us, we sincerely apologize for our misunderstanding regarding your booking. As all got sorted out, it seems that you enjoyed your time with us.

Our team and it training is the core of our business and we take pride in their quality of service. We thanks for your comment and we will pass it on the whole team.

Thanks again.

Fabrice
Resort Manager
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189 reviews from our community

Traveler rating
    136
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    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2014

From the moment we arrived in reception until the time we left Kupu Kupu we were so impressed with this resort. All of the staff are extremely friendly and nothing is too much trouble. The villas are superb with the perfect amount of privacy but still close to the restaurant, pool and beach. We often felt like we were in a world of our own with no street noise to speak of and just the occasional fishing boat putting by or the low rumble of a passing ferry. The food served at the restaurant was delicious with a mix of Thai and western dishes to choose from. Thongsala village is only a 10 minute taxi or moped ride away if you wish to experience the night markets to sample the local food. We will definitely be returning to Kupu Kupu in the future.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, General Manager at Kupu Kupu Phangan Beach Villas and Spa, responded to this review, February 10, 2014
Dear Catyle,

Thanks for such a great comment about our resort..

Our young resort strive for quality and we are glad to enjoy your time among us. Our French chef Bruno is dedicated to provide you the best of Koh Phangan in culinary and we are glad you enjoyed it..

We sincerely look forward to welcome you back during your next stay in Koh Phangan and provide you and even better experience in our resort.

Regards

Fabrice
Resort Manager
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Chelmsford, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2014 via mobile

2 weeks after returning from this hotel I am longing to go back. This was our 3rd visit to Koh Phangnan as my son lives and works here. It's not an easy Island to find comfort on as it is the home of The Full Moon Party and so caters largely for very young people who have little money and no need for comfort as they will be downing buckets of booze at said party.
That said the clientele here were largely young but clearly not poor. We engaged in moving around rooms as it was expensive to stay at new year so saw 3 types. They were all acceptable and 2 were extremely comfortable and luxurious . The 1st room we were in was just a bit dark and poorly lit but spacious and clean non the less.
The food we ate here was all delicious, fresh colourful and ample. The French chef had put his mark on the menu definitely!
The pool was gorgeous,very stylish with 2 sections which were very shallow to dip your feet when sunbathing on loungers or eating lunch.
All the very many staff were delightful. Nothing was too much trouble. Sometimes service was a little slow but as the time went on and we relaxed more and more it didn't really matter. You kind of planned around it..i.e. if you actually want your cocktail for the sunset then order early!
I will have no hesitation in returning here, it's quite beautiful.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, General Manager at Kupu Kupu Phangan Beach Villas and Spa, responded to this review, February 3, 2014
Dear Laura,

Thanks for your feedback about your stay in our resort. As we strive for quality, your comments are important for us and we are glad we reached your high expectations. Food and Beverage are a key element of our resort and Bruno our French chef ensure high quality standards.

We are sincerely looking to welcome you back in a very near future for your 4th visit to the island!

Regards

Fabrice
Resort Manager
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Dusseldorf, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2014

Kupu Kupu is a great place to be if you look for a hotel that combines a typical Thai style with luxery. The rooms are very spacious and provide everything you need including your own terrace. The hotel has direct access to the beach intiving you for a swim. The staff is very friendly and breakfast is also provided in European format (croissant, toast, eggs etc.). We enjoyed our stay very much also because the hotel allows you all the privacy to make you feel stay on your own. Enjoy!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, General Manager at Kupu Kupu Phangan Beach Villas and Spa, responded to this review, January 23, 2014
Dear Johannes,

Thanks for sharing such a great comment about out our resort. Intimacy, friendly staff and high quality food and beverage are our key area of focus and we are glad we reach your high expectations during your stay.

We sincerely look forward to see you back soon in Kupu Phangan, and our French Chef Bruno will keep on making our croissants as perfect as they were during your stay.

Warm regards

Fabrice L
Resort Manager
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Vienna, Austria
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 8, 2014 via mobile

1.There are building constructions directly behind the villas and next to the pool. You have noise everywhere in the hotel from 8 am to 5 pm. No Chance to relax.

2. cockroaches in the Villa.

3. beachvilla which should be next to the Beach is near by the normal Pool. No privacy, everybody stares at your terrace.

4. no Beach at all available with this hotel. This hotel has no beach. See photos. Only a small arena for 4 sunbeds in the Pool area have a little bit of sand sprinkled but you can see the blue plastic below the sand.

5. Service: signs like " Do not disturb" were ignorated.
Management dont care about anything.

  • Stayed January 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, General Manager at Kupu Kupu Phangan Beach Villas and Spa, responded to this review, January 27, 2014
Dear ‘’Funny Sunflower’’,

Thanks to share your comment regarding your stay with us, we are doing our very best to satisfy your needs.
When it comes to the beach , the dates of your stay were actually matching high tides on the Island, leaving a very small space of beach in front of our resort. We are aware of the issue but cannot control it. Our two natural sand sundecks with over 25 sun beds with a direct seaview are our alternative to the caprices of nature.

Regarding the privacy of your villa, our 20 villas are stipulated on a floor plan and categorized accordingly from a range going from deluxe beach front (On the beach), to sunset view (On the higher part of the resort). You select to stay in a sea view pool villa (Close to the beach but not on the beach) and we respect your booking. We are sincerely sorry you did not like our product and the location of your villa.

The hygiene in the hotel is our priority and finding a cockroach in your villa is not acceptable. We treat weekly the resort area for mosquitoes and other kind of flying insect and bugs that could bother your stay at the resort. Our housekeeping team is on the watch to keep the resort up to European standards for hygiene and eco-friendly chemicals.

To sum up, we sincerely regret that your stay was not up to your expectations and we invite you to book again to our resort where your privacy, villa location and overall stay will match your high expectations.

Sincerely

Fabrice L
Resort Manager
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Sydney, Australia
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 29, 2013

Truly stunning. Staying in the beach front villa and wish I could live there. Massive room with an awesome plunge pool. Spent hours reading and drinking in that pool. Make sure you stay here. Only a short tuk tuk to the main area.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, General Manager at Kupu Kupu Phangan Beach Villas and Spa, responded to this review, January 23, 2014
Dear Phillip,

Thanks for sharing such a great comment about out our resort.
Our team is dedicated in making your stay perfect and unforgettable, We sincerely look forward to see you back soon in Kupu Phangan.

Warm regards

Fabrice Lopinto
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 1, 2013

Best resort In Koh Phangan! Great location, close to Thongsala and the main pier. The main swimming pool is really nice. The view from all the Villas is just amazing. The breakfast is really good, which is not always easy to find in Thailand...
I stayed in Kupu Kupu twice, first time with my girlfriend and second time with my family. we all loved the place!
And last but not least, the staff is very friendly (restaurant and front office)! Can't wait to go back...

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKB_Management, Front Office Manager at Kupu Kupu Phangan Beach Villas and Spa, responded to this review, December 2, 2013
Dear Antoine,

Thank you for sharing such a nice review of your recent Kupu Kupu experience.

It was indeed a pleasure to meet you recently and I am delighted to hear that our staff could meet up to your wishes.

We will be glad to welcome you for a third time.

Thank you again and warm regards
Offermans Ivo
Front Office Manager
ivo@kupuphangan.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kupu Kupu Phangan Beach Villas and Spa

Address: 69/13, Moo 4, Nai Wok beach, Ko Phangan 84280 , Thailand
Location: Thailand > Surat Thani Province > Ko Phangan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 92 Hotels in Ko Phangan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kupu Kupu Phangan Beach Villas and Spa 4*
Number of rooms: 20
Official Description (provided by the hotel):
Absolute Facing West, the resort offers an amazing sunset on the Gulf of Thailand. Kupu Kupu Phangan is a stylish retreat designed to take the island holiday experience to the next level. It celebrates the healthy attributes of the tropics with a collection of 20 villas and 2 suites designed to unite Thai artistry with modern comforts and conveniences. The resort is a place to be at one with nature in a restful setting by the sea.  ... more   less 
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