Firstly, I don't know why this place doesn't have more of a presence on review websites - it's a pretty established business once you see it in the flesh. When we first booked, we got freaked out because there were no reviews and started thinking that the place may not exist; but rest assured, it does.
We've just left there, after an 11 night Christmas stay.
Accommodation was as described on the website - clean and fully functional. We stayed in the Deluxe Sea View... this is 1 row behind the water but you still have a perfect sea view, you just aren't completely at the water. The place was spotless (our main fear is a dirty place), the aircon/fridge/tv worked fine. Our friends stayed in the Superior Sea View, which is right at the sea and their place was amazing - a bit bigger, bigger balcony and was a great party bungalow!
Pool: Clean! What else is there to say? What impressed me most was the poolside toilets were also kept to a very high standard... overall this area was spotless and we enjoyed our swimming!
Staff: Thankfully, the only time we needed reception staff was check-in/check-out, so I can't comment on them, but check-in/out was painless and on check-out there was no issue in getting our 500 'key' deposit back (this is actually a deposit incase you destroy the apartment in paint, as they inspected our room before handing deposit back). The cleaning staff were efficient in cleaning our room, anytime we asked it to be cleaned, it was. The poolside staff were really nice - always smiling and just a general no-nonsense attitude.
The food at the pool-side was average and average priced... nothing bad or specially good to say there.
One thing to be aware of though: eventhough this place is in Had Rinn, it is NOT a crazy party place. You will not find drunk idiots falling about the place, so if you're a hard-core full mooner, maybe look at more backpacker orientated places. This suited us perfect though: we WERE full mooners, but wanted to be able to escape the crazyness. You're on the Sunset beach, about a 7 min walk from the Full Moon Party.
On a final positive note: The place is a stone throw away from Had Rinn pier, so no taxi's etc. - you walk everywhere! Just get off the ferry, walk about 50 metres up the road and you're at the entrance
Overall, we'd highly recommend this place. In fairness to the business, the pictures of the resort/accommodation are pretty much exactly as you see on their own website. If we're back there, we'll definately return
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