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“Top hotel, top staff.” 5 of 5 stars
Review of Cyana Beach Resort

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Cyana Beach Resort
3.0 of 5 Small Hotel   |   32/3 Moo 4 | Woktum, Ko Phangan 84280, Thailand   |  
Hotel website
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Hotel amenities
Ranked #13 of 107 Ko Phangan B&B and Inns
Portsmouth
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
“Top hotel, top staff.”
5 of 5 stars Reviewed January 1, 2013 via mobile

This is simply a great place to stay on Koh Phanang. Family run by Frank (Dutch) and his wife. We were made to feel very welcome and everything aas catered for. Frank and his family are lovely people. Nice pool and beach area which wouldn't look out of place in any top resort! Food is great and you can even enjoy wine and Belgian beers! All this is offered at very reasonable prices. Don't hesitate book this place.

Just have to add a comment about one of the previous reviewers who gave very negative feedback. We found the owner (Frank) couldn't have been a nicer person. So welcoming, friendly and would do anything to help on request. I find it a bit silly that this person was able to leave a review without even staying at the place also!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 reviews from our community

Traveler rating
    27
    13
    7
    1
    1
See reviews for
9
17
5
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Thai first
  • Any
English first
Plymouth, United Kingdom
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 2, 2012 via mobile

We stayed here for the full moon party on November the 28th. We were supposed to stay 4 nights and stayed 5!
We just loved it here. We dont normally fo for the bungalow style hotel but we felt really safe in Cyana, the rooms were clean with TV, fridge (complimentry water) safe, cupboard and towels. As the weather in Phangan was terrible we decided one day we would stay in and watch DVDs so we asked the owners (wish we had picked up their names) and then switched rooms so we could have a dvd player with the tv. fit it for us then told us where to get DVDs! They never made us feel uncomfortable with all the questions we asked and the food was so delicious!

It is a bit out of the way but we would rather that on the full moon party week anyway. it cost 100b each for a taxi to Thong Sala the nearest town.

We really recommend this hotel. so worth the money! The owners are so wonderful too.

Thank you for making our stay at Phangan so wonderful.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed December 2, 2012

As we did not stay here due to the reaction from the host, hence do not count this review towards the stay, but rather towards the attitude we got from the host.

We called the Hotel and probably spoke to The owner we initially discussed around the cheapest price available and the availability of the hotel. On bases of the discussion we tried to negotiate a good price as we were staying for multiple nights.

In the end we committed that we will stay at least for one night but keep extending our stay on a rolling basis.

At that the host got really upset and was really rude and unpleasant and in fact hung up on us suggesting we could look for other places.

Appreciate he may not have liked the idea however the same message could be conveyed in a better way...I'm glad we didn't stay here because putting up with such a host would be terrible anyway..

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 1, 2012

Lovely, secluded location - not too far from town. Nice pool, big rooms, comfy beds, nice bathrooms, GREAT FOOD, staff are very nice... in a very quite little fishing bay - so not on a busy public beach. Kayaks but not paddles (yet)... two resident dogs that are sweet - very busy sleeping most of the time though.

Room Tip: The rooms with beach access have a private little pool and hammock - which is nice though the place...
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Berlin, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 12, 2012

I loved the Family atmosphere - especially as i stayed a long time due to a motor bike accident. It was the perfect pace to rest and enjoy the view. Frank and Noo where very friendly and helpful. Like with most places on the island you will need to take a taxi or hire a scooter to get to places - it´s a nice quiet place and with some kind of transport you are fast in tong sala or other beaches -but i just wanted to relax did not feel the need to leave at all. The bungalows have a high standard and nice design.

  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyon, France
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 7, 2012

I have just a short stay but that was great, the pool is big nice and cleacn, staff so friendly and helpful, food was delicious what should I need more.:)

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ko Phangan, Thailand
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 10, 2012

I love the location next to fisherman pier. The pool is great big with Jacuzzi jet, very nice tropical garden around, rooms are new, clean and very convenience staff so friendly and food was great!!!

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phurinee, Manager at Cyana Beach Resort, responded to this review, June 20, 2013
Thank you for stayed with us, wish to see you again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cyana Beach Resort

Address: 32/3 Moo 4 | Woktum, Ko Phangan 84280, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Phangan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #13 of 107 B&Bs / Inns in Ko Phangan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cyana Beach Resort 3*
Number of rooms: 14
Official Description (provided by the hotel):
Cyana Beach Resort is a luxury, Thai style resort with modern facilities. The rooms are especially designed for comfort and convenience with service by our friendly staff with the traditional Thai hospitality. ... more   less 
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