Firstly I want to say that this hotel has so much potential but that the management are not getting it right. My husband and myself and a friend decided to go luxury for a few days and happened across this hotel online. Unfortunately there were a few things missing once we arrived like the spa and the pool bar that never opened. The rooms were very nice, with the best bed I have slept in in Thailand with the most awesome bath as well. But the restaurant left a lot to be desired. From the staff that could barely string a few sentences together in English to the fact that you would very often not have cutlery till you got up and found it yourself. And the restaurant manager constantly trying to peddle you this or that wine at a promised discount. I don't mind the fact that the island would often lose power for about an hour or so now and then as they have generators for the rooms and you barely notice it. The beach and pool were stunning with a view of koh samui. The main desk staff were helpful in organizing us scooters to rent. Overall it was pleasant enough but not worth the forced service charge we paid with our rooms.