on our trip around Thailand, this was the most expensive hotel in which we stayed, so we were expecting big things! however, we were met with a series of disappointments. Our room, despite our long in advance booking, seemed to be the worst in the whole place... There was a hole in the ceiling through which I could see the sky, and the bathroom was literally concrete floored, with bamboo sticks substituting a window giving the whole thing an extremely unpleasant feel.
The staff continually messed up orders of food and drinks despite our clear communication, and we were even charged on several occasions for food which we never consumed which was clearly another persons bill...this caused several disputes as the staff were extremely difficult. The food in itself was really horrendous.
The pool had "death nails" - in their own words - all around on the decking which clearly hadn't been properly constructed or finished.
There are several hotels in koh Phagnan with better locations and standards for cheaper prices, unfortunately we were convinced by their website and as a result had an extremely regrettable stay.