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“Great when Adam's there” 4 of 5 stars
Review of Phangan Beach Resort

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Phangan Beach Resort
111 moo 1 | ban tai, Ko Phangan, Thailand   |  
Hotel amenities
Ranked #25 of 90 Hotels in Ko Phangan
Certificate of Excellence
Watford, United Kingdom
1 review
“Great when Adam's there”
4 of 5 stars Reviewed October 26, 2013

Stayed in Koh Phangan beach resort for five nights over the full moon party.
Resort was great value for money - rooms were good for price.
Pool and surrounding areas very clean and food was nice - although slightly more expensive then surrounding restaurants.
On our last night the bar man, Adam, had left to go home for England for four weeks. After this it seemed as though the service was just awful, waited at the restaurant bar for ages for someone to acknowledge me and the staff were constantly sitting out the back talking to each other.
Because Adam wasn't there the beach bar was shut and there was no music and no atmosphere. When I asked the restaurant bar staff for a vodka and lemonade they said sorry the only drink I can have is a beer because "Adam has gone to England".
It's a shame as the rest of the time was great but I don't feel like anyone going to visit the resort over the following four weeks will feel the same if that's how it was going to be.
Overall though - good experience and great value for money. Would go back (if Adam was there!)

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andyrduggins, Owner at Phangan Beach Resort, responded to this review, October 28, 2013
thank you for taking time to write a review for the resort,it means a lot to us to gain your feedback and helps us adjust things when needed to suit the guests needs in the future,we all at phangan beach are happy that your overall stay with us went well and you enjoyed it, i have noted to my staff the comments of not being at the front counter and i apologise for this ,regarding the comments of the bar? after full moon things always slow down a little ,the guests we have for the full moon party are not always the same as the guests away from the parties, adams departure to the uk was timed for this exact reason, 1. the wet season was quickly approaching and we needed to do some maintainence on the bar and also with the weather not being so great with the wet weather it is not a big attraction to sit outside when it is raining ,the bar is open if adam is here or not if the weather permits ,i have also spoken to the waitresses regarding the lack of communication when you asked for a cocktail and this has now been addressed and rectified ,hopefully we will see you again in the future ,safe travels and again thank you for your input
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339 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed October 17, 2013

I enjoyed my stay food was very nice staff were friendly and helpful.Not going to lie we did experience the wildlife in our rooms but I expected that in a tropical country and I didn't see it as an issue. Also the rooms had nice comfy beds and room sizes are decent. The owners of the resort have turned the resort around and done an amazing job big up PBR!Hope to be back soon!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andyrduggins, Owner at Phangan Beach Resort, responded to this review, April 27, 2015
thank you for your great review, happy to hear that you enjoyed your stay, we are always improving things at the resort and one thing we have changed is food and beverages in the rooms, this has drastically reduced all the natural critters you would find on a tropical island ,im sure you would agree when you come back , some amazing changes since the last visit
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Bournemouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 16, 2013

We stayed at this resort in August 2013 as we wanted to go to the Full Moon Party (the hotel transfers were brilliant btw) but it our experience was nothing like most of the reviews on this page. This was one of the most expensive rooms we stayed in during our trip around Thailand and it was the most minimal of them all. I understand that for the period we stayed prices are inflated but we didn't even have hot water. We had paid 500 baht for rooms that had air con, breakfast, wi-fi, fridge, power shower etc but on this occasion all we had was a fan that sounded like a Chinook helicopter. We didn't need all of these facilities obviously but the for the price we paid we thought they would be as standard. Also we asked for our room to be cleaned half way through our 5 night stay and instead of getting new bedding, towels etc our bed was just made up with no new bedding, and was even dirtier than before with there now being dirty footprints on the pillow cases. When we went to ask for clean pillow cases, we were just handed them to put on ourselves and the guy on reception just smiled and said 'they must have dropped them'. Everyone says that Adam is an 'amazing guy', but when we asked for anything like taxis or wanted to order food it seemed like it was a burden, especially when he had to stop talking to large groups of lads to help other guests. A great location though, just don't expect your stay to be as perfect as everyone makes out.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andyrduggins, Owner at Phangan Beach Resort, responded to this review, October 18, 2013
thank you for taking your time to write a review, your opinions are important to us, i have looked into the comments left and would like to apologise .at the end of july had a change in staff within our house keeping department ,2 of the new staff where on trial and seems that we made the right decision not to employ them as per your comments, at phangan beach resort we are commited to cleanliness and this is our top priority and unfortunately this was not kept up to our high expectations with the new staff members so we had to let them go ,we now have a new house keeping system to avoid this from ever happening again,regarding our room prices ? we keep a tight check on room costs on a regular basis ,our rooms are not expensive by any means, there are dorm rooms on koh phangan who are charging 1200 to 1500 baht per night to share a room with 15 other guests ,our prices are much cheaper than this as you can get your very own private bungalow 20 meters from the ocean for less than 1000 baht for 2 people ,we do have 2 budget rooms for the traveller on a tight budget and the prices of these start from 250 baht per person ,i have also spoken to adam and asked him to be a little more attentive while talking to other guests in case other guests are waiting for information ,again i apologise for the house keeping matter and i am very happy that we have now solved this brief issue .
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1 review
5 of 5 stars Reviewed October 4, 2013

Phangan Beach resort is amazing..! Everything you could ask for in a resort,the beach was always kept clean by staff and so were the rooms, the staff were brilliant too, always welcoming and happy to assist you with anything you need. The location of the resort was brilliant too and the sunsets were beautiful! I would really recommend going here as I guarantee you will enjoy yourselves so much, I will defo be going back soon!!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andyrduggins, Owner at Phangan Beach Resort, responded to this review, April 27, 2015
amazing review, thank you so much, I will pass on your kind comments to all of the staff
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Mooloolaba, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 3, 2013

i loved my stay at PBR, the staff were all really friendly and helpful. It is in an amazing spot right on the beach. the beach bar was my favourite and Adam is great value, got to love his special long islands. we stayed in a budget room wth 2 double beds which i wouldnt do again it was to hot to not have aircon and having the bathroom seperate was annoying but the beds were comfy and everything was clean so no complaints! oh except for the damn padlocks on the doors that did my head in...but will definatley be back for another holiday!!

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andyrduggins, Owner at Phangan Beach Resort, responded to this review, April 27, 2015
thanks for the great review girls, im sure this will make you happy as we have now removed this room from the resort , a great budget room but agreed very hot with 2 double beds , look forward to seeing you return to see all the wonderful new changes
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Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 2, 2013

Came with a group of girlfriends & we all really loved it !! Our beachfront bungalow was just perfect, the food was really good & our cocktails were the best we had in Thailand!
Fantastic location, the most amazing sunsets I have ever seen & just a super relaxed place to stay.
Already booking my next trip back next year!

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andyrduggins, Owner at Phangan Beach Resort, responded to this review, April 27, 2015
thanks girls.....look forward to seeing you again for some of our fabulous cocktails
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Brescia, Italy
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed September 29, 2013

Phangan beach resort its located in beautiful spot where you could also play kitesurf. We will be there for this reason only. The rooms are nice with air conditioning, but not really clean. If you are scared of lizard, iguana and cockroaches... Change your mind! We had a big iguana in our bathroom, fortunately we love animals so much! We ask to clean our room after 2 days there and the cleaner staff steel from our luggage €250 (almost 10000 bath)!!! We discovered it the last day of our permanence in Phangan beach resort and when I told it to the boss, he just told me that he's sorry about it and he run away immediately. Stop! Any discount.. Any chance to speak with the staff...any attempt to find the delinquent ( the waitress also told me who were in duty !)... Service is really poor, eccept Boy ( the bartender) and Adam ( reception and restaurant) that are really helpfull.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andyrduggins, Owner at Phangan Beach Resort, responded to this review, October 8, 2013
thank you for taking your time to write a review ,it means a lot to us even if you didnt find your experience to be what you expected . i would like to take this opportunity to try and understand your comments also? regarding the room cleanliness? i find this a little confusing as the entire resort was renovated in june and july ,as i myself inspect the rooms on a weekly basis i find the rooms impecable ,we pride ourselves on the standard of cleanliness of the resort but i apologise it was not up to your standard, wildlife and small animals thrive in the tropics and you will be hard pushed to find a resort anywhere in thailand that doesnt have the odd gecko or tookay in and around the resort and bungalows ,you also mentioned that you had an iguana in your room? i doubt this very much as we do not have them on the islands ,we do however have monitor lizards but these range from 2 foot to 6 foot long and are rarely seen on the island never min in the rooms but this may have been mistakenly identified as an iguana instead of a tookay ,there are similar to geckos but a little larger ,again i apologise for the wildlife but again this is out of our control .the hardest part of this review is the comments regarding the theft? i remember talking to you at reception regarding this incident ,as i remember the incident was not reported until you where leaving the resort giving me no time to investigate the serious allegation ,as promised to your good self i did look into the situation and called a number of my colleagues around the island to find back ground on my new staff member as this had not happened in the resort before by a member of staff, to my suprise i found that the new staff member in question had a history of this ,unfortunately i am unable to prove that this was the person who alledgedly removed your belongings from your bungalow but i can assure you the person in question was fired immediately and a new protocol for cleaning rooms has now been implemented ,again my apologies for thi but i did investigate the problem as promised
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Additional Information about Phangan Beach Resort

Address: 111 moo 1 | ban tai, Ko Phangan, Thailand
Location: Thailand > Surat Thani Province > Ko Phangan
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#6 Best Value Hotel in Ko Phangan
#16 Top resorts Hotel in Ko Phangan
#17 On the Beach Hotel in Ko Phangan
Price Range (Based on Average Rates): $
Number of rooms: 27
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Also Known As:
Phangan Beach Hotel Koh Phangan

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