We stayed at this resort in August 2013 as we wanted to go to the Full Moon Party (the hotel transfers were brilliant btw) but it our experience was nothing like most of the reviews on this page. This was one of the most expensive rooms we stayed in during our trip around Thailand and it was the most minimal of them all. I understand that for the period we stayed prices are inflated but we didn't even have hot water. We had paid 500 baht for rooms that had air con, breakfast, wi-fi, fridge, power shower etc but on this occasion all we had was a fan that sounded like a Chinook helicopter. We didn't need all of these facilities obviously but the for the price we paid we thought they would be as standard. Also we asked for our room to be cleaned half way through our 5 night stay and instead of getting new bedding, towels etc our bed was just made up with no new bedding, and was even dirtier than before with there now being dirty footprints on the pillow cases. When we went to ask for clean pillow cases, we were just handed them to put on ourselves and the guy on reception just smiled and said 'they must have dropped them'. Everyone says that Adam is an 'amazing guy', but when we asked for anything like taxis or wanted to order food it seemed like it was a burden, especially when he had to stop talking to large groups of lads to help other guests. A great location though, just don't expect your stay to be as perfect as everyone makes out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thank you for taking your time to write a review, your opinions are important to us, i have looked into the comments left and would like to apologise .at the end of july had a change in staff within our house keeping department ,2 of the new staff where on trial and seems that we made the right decision not to employ them as per your comments, at phangan beach resort we are commited to cleanliness and this is our top priority and unfortunately this was not kept up to our high expectations with the new staff members so we had to let them go ,we now have a new house keeping system to avoid this from ever happening again,regarding our room prices ? we keep a tight check on room costs on a regular basis ,our rooms are not expensive by any means, there are dorm rooms on koh phangan who are charging 1200 to 1500 baht per night to share a room with 15 other guests ,our prices are much cheaper than this as you can get your very own private bungalow 20 meters from the ocean for less than 1000 baht for 2 people ,we do have 2 budget rooms for the traveller on a tight budget and the prices of these start from 250 baht per person ,i have also spoken to adam and asked him to be a little more attentive while talking to other guests in case other guests are waiting for information ,again i apologise for the house keeping matter and i am very happy that we have now solved this brief issue .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.