I am travelling a lot and doing my second world trip right now. For Christmas two months ago, my boyfriend from Germany came to visit me and we planned to spend some wonderful days in this resort. Normally I do not review any of the hostels/hotels etc. where I stayed, but this needs to be written down. So, we did spend 6 nights in this really beautiful looking resort. The beach is nice and relaxing and the bungalows are nice. When we arrived the owner told us, that there is a booking problem and we are lucky, we do not have to leave, we just have to move to another bungalow. Nobody was honestly nice and instead of welcoming us, they told us all the rules and did invite us for the Christmas Diner on the 25th December. Because we havent seen each other for half a year and we are celebrating Christmas in Germany on the 24th December, we said thankfully no, because we decided to celebrate on our own. From this second on, they changed and we really did not feel welcomed. But anyway I did not care. In this week we did plan to spend some relaxing and nice days at this resort. Unfortunately, we did not know that this was a party resort, with dozen drunken people. The bar also plays quite loud music until well into the night when everyone else has gone to sleep except the staff! The party people did warm up at the bar, came home late in the night, where screaming and fighting in front of the bungalows and every morning we found numerous alcoholic persons laying at the beach, in the hammocks or around the bungalows. We are also young and went to the fullmoon party and did drink, but we would never behave like this or rather would accept that behavior as an owner of a location like this. Poor families who stayed with us, the little children were crying at night time, because they could not sleep and it was Christmas. I did not believe those negative reviews before, but we have chosen a Teenager camp...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 25, 2013
thank you for your review, we welcome all feedback even if it is not too possitive, i have looked into the concerns you had during your stay ,i have also emailed the french family who was staying with us(you mentioned children crying) and they have confirmed to me that there was no problem at the resort what so ever,they did mention that ok some of the other guests where a little noisy on the 25th but also understood that some europeans celebrate christmas on the 25th not the 24th,i am unsure of the response you may have thought you got regarding the christmas dinner? i would maybe understand this if it wahere a paid event but we do not charge our guests for the christmas gala dinner,this is a gift from the resort to all of our guests during the festive season .one point i also do not understand is you mentioned the staff and owners up all night at the bar wfter the guests left? i see no truth in this as during the busy peak season my team have to work very hard and there are not enough hours in the day to be up all night drinking, i, as the owner of the resort know i wasnt up all night as i have a 6 year old boy whome i spend my christmas with together as a family ,maybe it seems a lot worse than it was as it was 2 months ago? , i will take heed with your information and look into it a little more but i am sure you could have approached myself or my partner if there was a serious problem?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.