To start with the positives the beach is very nice, although it does have several stray dogs so not for anyone who is uneasy around dogs. The pool is also very nice, large enough to swim lengths and with a lovely view out to sea. The rooms are big and airy and clean. Unfortunately that is where the positives stop.
We had emailed to book a transfer from the harbour to the hotel and as another reviewer has mentioned they failed to turn up. Luckily we managed to get on the taxi that was coming to this beach but it cost 300baht each rather than the 200baht had the hotel arranged the transfer as promised. We did book the return transfer and the resort taxi is a pick-up truck with seats in the back so if you arrive in the rain prepare to get wet.
On our arrival at the resort there was no apology for the fact that the transfer had not been arranged and there are significant language difficulties at the hotel. The staff are mainly Burmese so google translate is no help and the staff definitely did not go to the land of smiles school for customer service! We had booked a fan room and the disappointment just kept coming. The room whilst very large contained nothing but a bed, one bedside table and a fan. There is not a single, hook, shelf or rail to put anything so if you book this room expect to live out of your case or off of the floor. The air con rooms seem to have fully fitted wardrobes, desks, tv’s and even tables and chairs on the balcony. The fan rooms also have the most used pillows and bed sheets available, all well worm with mis-matched patterns.
You will be required to pay a key deposit of 500baht on check-in and they will try anything to keep this, bedding will be check for marks so be careful if you plan to go to the full moon as getting the glow paint on the sheets will definitely cost you.
The fan rooms are also sold as ‘sea view’ which is a little extravagant. Depending on where your room is you are going to be looking across up to 10 other balconies to see a snippet of the sea. The balconies are not very private with only a 2 foot high fence separating you from your neighbours.
The pool is lovely but unfortunately it is not nearly suitable for the number of guests staying at the hotel, out of season it is perfect and you will have the whole pool to yourself, however at peak season you will head to the pool at 8:00am and find all the sunbeds already reserved only for them to sit empty for the whole day. There are only 15 sun beds, 11 with mattresses and nothing on the beach at all. There are no toilets at the pool so you have to use your room, which is difficult when the cleaning team keep your room key all day! The hotel does not provide towels for use at the pool or on the beach.
The WIFI only works in the reception and around the pool, whilst it is free it is very slow and occasionally it seemed the router was turned off altogether.
Despite being a 45 minute journey from Thong Sala on very bad roads the hotel seems to attract large families with very young children who play and scream in the pool all day, it also attracts large groups of teenagers who want to sit around the pool drinking all evening waiting for the boats to the various parties in Haad Rin so it is definitely not a resort for anyone looking for peace and quiet.
To have your room cleaned you need to hand your key into reception (usually this is unattended and you need to find staff in the supermarket). Whether your room gets cleaned is luck. One day we handed our key in at 10am and after numerous attempts we got it back at 4.30pm and the room had been swept but no bedding changed.
The young team that clean and garden work incredibly hard keeping the resort looking nice, but the management staff are very disappointing at this resort and customer service is at the very bottom of their priorities.
I would not recommend this hotel at all as there are many other better hotels to choose from which are better value.
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- Also Known As:
- Koh Phangan Starlight Bungalows Hotel Koh Phangan