We stayed here last January and even though we were not happy with certain factors, we decided to come back again this year. Relax Bay seems to have changed over the years since it first opened. We know people that came here several times over the years, loved it and recommended it to us. The owners who used to run it with a warm sociable hands on approach with the guestsand built up Relax Bays great reputation, have now decamped to Bangkok. The Thai staff, who are warm and friendly enough, deal with everything courteously but it seems the European management on site now have no connection with their predominantly European guests! The Location is its biggest attraction. Beautiful cabins and chalets set in a beautiful garden right on the beach with a massage area, beach bar and restaurant. Its the restaurant that leaves most to be desired. The service is very poor as is much of the food. Many times on our stay the waiters get simple orders wrong. It would help if the waiters wrote down the order! Most irritatingly there are an increasing number of wedding ceremonies/dinners being catered for there, which means that service gets even worse with some guests meals taking nearly an hour to arrive and often wrong because the kitchen and staff just cant cope with the additional work. One waitress just giggles when she brings you food you didnt order after waiting a lifetime for it. At breakfast the crockery and cutlery are usually dirty. We heard countless people privately discussing their disappointment at the service and its a regular topic of conversation between guests. We resorted to walking up to the main road every evening to eat in some excellent restaurants. Our cabin was lovely and is kept reasonably clean every day. There is too much dirty standing water on the site which they should not call a 'pond' without making it look more appealing. Its far more of a families with young children kind of place than its website would have one believe. It offers Yoga but doesnt have a Yoga vibe whatsoever. The original ethic behind Relax Bay has changed dramatically over the years and the whole place needs a make over both in policy and facility. The management need to get a grip. It would be such a shame if this beautiful place goes to the dogs!
- Also Known As:
- Relax Bay Hotel Ko Lanta
- Relax Bay Hotel
- Relax Bay Ko Lanta
- Official Description (provided by the hotel):
- Relax bay is not your average hotel. If you look for a traditional hotel with AC, concrete walls and all amenities you can find in any deluxe hotel anywhere in the world. Well, we are not the place to be. Our rooms are Huts, spaced between 5 and 10 m from each other and set in a as Jungle-ish possible setting. There is almost no concrete and we constructed our bungalows under the trees. This means they are in the shade. Furthermore the grass-type roofs are overhanging and give protection against the sun and around the bungalows we planted flowers and plants to block out the sun. Shade means coolness but also darkness. Bamboo, a living natural product also soaks up the moisture in the air. We air the rooms, but they always smell a bit Bamboo-ish. They do not smell damp and not well kept, they smell natural.Our roofs are made from grass, so they disintegrate after a time. They are not as waterproof as concrete, or tar roofs. However they are much cooler. and they look much better. ... more less
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