We stayed in this resort on Dec 27, 2012. The bathroom was so dirty, air conditioner was broken (we couldn't sleep for entire night), the brown color of bath towel had many white dots of bleach (we only got 1 bath towel for 2 persons).
Next day we had breakfast in the restaurant, during the time we have heard so many people were talking and laughing very loud and thought the noise was from other guests, but unfortunately it was coming from restaurant staffs. After breakfast we packed our stuffs into our luggage and then went out with motorbike for quick tour. Around 11am we lost the way to go to resort, because the signage is very small. Finally we arrived resort and requested for check-out in the reception. The receptionist asked for 200 baht for 40 minutes late. I told her we were not informed the check out time while checking in your resort, but she still insisted us to pay. I told her I worked at front office in the hotel for years and we give our hotel guests a bit time to prepare before C/O, besides, we always tell guests the time of check-out while guest C/I and also make calls to remind guests the C/O time again at the day.
Suddenly a Thailand guy wearing sport wear jacket with long hair and unshaved mustache came to us and insisted us to pay with bad attitude. I told him we are not going to pay 200 baht, because we were not aware of C/O time, he said he'll call the police man, I told him no problem, but I would like to see your manager as well, he said Ok, the manager will come soon.
After a few minutes, the manager wasn't there. My husband and I think it's time to go and we can't wait any longer since I'm pregnant and the driver of tuk tuk was waiting for us. The Thailand guy grabbed the driver's key the said nobody is allowed to leave unless we pay. I was very angry....some other hotel guests saw this situation and were telling him "she is pregnant, you don't need make thing so bad". He said "I don't [--] care about she is pregnant". My husband was also very angry and asked his name, he said his name is "lucky [--] mother whatever".... In the end we left 100 baht to him.... He said he doesn't want the money anymore.
In short, we were very disappointed the service in this resort with poor facilities and bad service and we will never come back again!!!!
- Also Known As:
- Lanta Riviera Bungalows Hotel
- Lanta Riviera Bungalows Hotel Ko Lanta
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