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“Not a restful place – I was woken every day between 7:30 & 8am by the gardeners..” 4 of 5 stars
Review of Layana Resort and Spa

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Layana Resort and Spa
5.0 of 5 Hotel   |   272 Moo 3 Phra-Ae Beach | Saladan, Ko Lanta 81150, Thailand   |  
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Ranked #2 of 82 Hotels in Ko Lanta
5.0 of 5 stars 869 Reviews
Perth, Australia
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115 reviews 115 reviews
39 hotel reviews
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84 helpful votes 84 helpful votes
“Not a restful place – I was woken every day between 7:30 & 8am by the gardeners..”
4 of 5 stars Reviewed July 26, 2013

We arrived for our 8 night stay at Layana Resort & Spa only to find the driver was late for the airport pickup. The arrivals hall had cleared out and no sign of the driver, we went to the information counter and they paged him over the intercom. About 30 minutes later the driver appeared and said sorry I was waiting downstairs – why would you wait downstairs and not at the arrivals area where all the other drivers were waiting. Anyhow apart from that it was a comfortable ride to the hotel – approx. 2 hours. We were picked up in a black luxury minivan that was very comfortable. It had a pop up TV and a glove box with some old DVD movies in it. We were also provided with a cold face towel and water.

We had read on other reviews that you go on 2 ferries, however we didn’t realize that they were car transport ferries, you don’t actually leave the minivan, the driver just drives the van on and off a couple of barges as you hop between a couple of islands.

For check in our special request was ‘on a high floor as I am a light sleeper’ so we are put on a high floor right next to the pool (block 7) – not exactly a quiet area for a light sleeper, we are told this is the best positioned garden view room. Needless to say we were constantly woken in the morning by the gardeners sweeping the pathways, the phone ringing at the dive and leisure center and worst of all the cleaners coming to clean the room next door – bang, clank, chatter, giggle giggle they were so loud as we were sleeping. Our room should not have been called a garden view room it should have been called a pool view room – we could see everyone at the pool along with ocean glimpses. We raised the issue of the noisy gardeners with Ned halfway through our stay and he assured us that it would be taken care of, yet it continued to occur. On the 2nd last night we enjoyed a complimentary dinner because of the inconvenience, thinking the next morning was going to be a nice big sleep in, only to find 07:50 the gardeners were at it again! Ned came to see us at breakfast and asked how our morning was and we said it occurred again, he said he was going to make it his personal commitment to ensure that it didn’t happen on our last morning here – of course this infuriated us, why didn’t he do that half way through our stay?

Despite there only being 17 rooms out of the 50 occupied while we were there, they still put everyone in the units up close to the pool next to each other – why not spread everyone out so that we have peace and quiet – I never get this with hotels, maybe it’s easier for the cleaning staff!

The bed was very hard, we spoke to Ned and he arranged for a soft top to be added to the bed which made a big difference.

We were disappointed that we were not able to enjoy crayfish at this seaside resort. It got to the 6th night of our stay and they had ran out of fresh coconuts and peanuts, no mango or bananas for the first 4 days – not bad for a tropical island.

We agree with other reviewers that breakfast is uninspiring and you soon get bored with the same old, same old. I enjoyed the omelets and a cappuccino (they make a good coffee). After several days you start to see the inconsistencies of the staff – cocktails are not the same, water isn’t offered around the pool during the day every day and general level of attentiveness changes. The 2 guys in the bar worked like Trojan horses, yet the 5-6 pool attendants stand around watching them work.

The majority of times the curries served from Tides Restaurant were cold. A couple of times I had the green chicken curry and it came out cold. It was nice and the next time I ordered it I asked if it could be served hot (temperature wise) and it was lovely. The chef provides a complimentary starter – no matter what it is – it’s always served cold.

We found the pool area to be like a bikini contest - it’s interesting to watch those that think they are better than others prance around the pool – then when someone of a different shape, size etc walks around the pool all eyes are on them and the whispers start.. We didn’t find the guests friendly at all – we have made lifelong friends during our travels around the world – but this place isn’t the place to make them!

We encountered several days of rain while we were there, one day we even got the ‘sunshine guarantee’ because of the rain the resort put on complimentary cocktail making classes, Thai language classes and a massage class – this was a nice touch and needed for some entertainment during the bad weather.

The staff were very friendly and the majority of the staff we spoke to had a reasonable level of English that they could understand your requests.

We stayed in a garden room, it was a good size room and was well appointed with a nice big balcony and comfortable chairs. One thing that is lacking is a somewhere to eat dinner when you get room service at night, you can’t eat outside because of the mosquitoes.

Happy Hour 5-7pm where you get 50% off was good, we enjoyed most nights trying the cocktail menu – our favorites were Coco Loco, Tom Yam, Long Island Iced Tea and Espresso Martini.

The internet connection in the lounge and our room was touch and go during the day – I found it drops out a lot which is very frustrating.

A lovely touch at the airport as we were leaving, we have not experienced this anywhere in the world. The van arrives at Krabi airport to drop you off, out came a young gentleman whom we thought was an airport porter, he then identified himself as a staff member from Layana Resort. He put our suitcases on a trolley, pushed them through to the x-ray machine, put them on and off the x-ray belt then walked us through to checkout and even put our bags on the scales. He stayed there with us until we were checked in, the queue wasn’t long as we were flying business class – nice personal touch and a lovely way to end someone’s holiday – thank you!

It’s a lovely resort, very isolated with not a lot to do – we stayed 8 nights and were ready to leave by this time – not somewhere we will rush back to and not somewhere we will recommend anyone to come for rest and relaxation. We have stayed in many resorts in Thailand and do not rate this as the best. Thai people in general are friendly happy people and you get this at most high end resorts. The main draw card is the fact that no under 18’s are allowed, no screaming kids is a huge draw card.

Room Tip: If staying in a garden view room, request a high floor as the rooms are noisy. If you are a light s...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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869 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 24, 2013 via mobile

We unfortunately arrived at layana when it was raining but this didn't stop us enjoying the resort whatsoever. The grounds are maintained and looked after daily with beautiful flowers and features. The pool is out of this world when the sun is setting as it has the beach behind it and lighting with a little bar which is definitely recommended with Happy hour. The best thing about this resort are the staff, I will go as far as to say they are the most friendliest and personal I have ever met, they meet and greet, provide anything you need and make you feel welcome. This resort made our holiday. Thank you layana.

Stayed June 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkland, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 15, 2013

UNbelievable. After extensive research we were pleased to confirm that Layana Resort and Spa has THE BEST location on the Ko Lanta beach. The infinity pool runs right up to the beach and 10 feet away is the ocean with a westerly view to the islands and a sunset every night. Heavenly.

The staff at Layana is world-class in their impressive care and attentiveness. You'll never have a want for ANYTHING, as every need and desire is handled promptly by one or more of the eager and friendly staff members.

At check-in we were greeted by Stephan the manager who welcomed us personally to Layana. And every day, it was clear that personalized and individualized customer service is a high priority at this resort. In fact, I've NEVER had staff be so accommodating and provide such exemplary service.

Go to the pool? Someone is ready to layout a fresh towel on your chair and adjust your umbrella. Get hot laying out? A staff member brings fresh fruit skewers or hibiscus scented cold towels. When you're at the pool, your room is meticulously cleaned. Later, you get turn down service. Still later, you may be asked if you need more towels. Easy food & bar/beverage service is available anywhere, anytime--and they're fast.

Staff at the restaurant and bar were the same, as they'd personally greet us, provide samples, suggestions and keep every glass full and every taste satisfied.

The activity coordinator "Wit" is a man to meet. He's a wonderfully cheerful guy that will find you and keep you apprised of the many tour opportunities. Day trips to the sandy beaches of the Phi Phi Islands, snorkeling, jungle and more-- he's the guy to get you the best deal for exciting excursions outside of the resort.

We were at Layana in late June, during the "Green Season", prior to the "Rainy Season". Every day was in the 90's and the weather was fantastic. The resort was quiet with not more than 12 people at the pool during our week stay. On the beach, we never saw more than four people total during our stay and that quiet calm get-a-way was heaven for us.

Outside of the resort (bicycles are available as needed) all of the area shops, stores, bars, and clubs were closed.We were told that during their busy season (October to January) the area is like Miami Beach with a bustling night life and thousands of people on the beach.
We'd like to come back to Layana to see this difference but, we really enjoyed the peace and quiet.

The restaurant has a great breakfast buffet not to be missed, and the lunch and dinner menus contain both Thai and world cuisines. By the end of the week, we had sampled most everything on the menu. If there's a weakness, it'd be the beef but, we never encountered any good beef preparations in over two weeks, anywhere in Thailand.

The beautiful spa is newly remodeled and is featured in Conde Nast as one of the world's premier spas. We all enjoyed multiple treatments at the spa and found their cost and services comparable to other high-end resort spas. Book early, as even during our 'off peak' season, hours of availability closed fast.

The rooms are very large and well equipped. The first menu you receive upon check-in is an extensive 'Pillow Menu' for you to select the type, fill, firmness, and fit of your pillow. Our room #37 was situated next to everything and we had a view of the pool and ocean from our spacious deck. It was beautiful. Air conditioning worked perfectly to control our room's temperature.

It's easy to see why Layana Resort & Spa is the #1 rated hotel in Krabi, and we can't wait to return!

Room Tip: This is a small resort with less than 50 units. There are 3 "Beach" units with their own y...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 6, 2013

We visited in June, and were very lucky with the weather (we had 8 full days of sunshine) although I realise this is unusual for the time of year. Overall we really enjoyed our stay and would definitely return to Layana. However there are a couple of points they could probably improve on to be really outstanding.

Starting with the positives: The staff were just fantastic, and definitely they are what makes the resort so great. At the end of our stay we were asked to recommend any particular staff who stood out and there wasn't room on the questionnaire to list everyone :) We went on a snorkelling trip organised and run by the hotel and it was brilliant - highly recommended. The beach was kept clean, despite the off-season tides washing a lot of stuff up, and the resort was really well-maintained. The cocktails were very good and happy hour coincided perfectly with views of the sunset. The pool was fantastic and we found the resort to be just what we wanted: a relaxing spa break. This isn't the place to come if you want an excitement-filled time, but for those who want to unwind and relax in peace and quiet it is perfect (and because of this I think the fact that it's not high season might be less of a disadvantage for Layana than for other resorts).

Some areas for improvement were the food - as we were there in the green season a lot of local businesses were closed, so there was limited opportunity to eat outside the resort. The food in the resort was OK but nothing to write home about and not up to the same excellent standard of everything else at Layana. We also felt that there was room for improvement in the welcome talk we received when we arrived. Ned, the Manager, was very helpful and charming but we did feel a bit deflated when we arrived to be told 'well, it's the off season so...' I realise staff must manage guests' expectations as the weather is unpredictable at this time of year, but we went to our room feeling that we'd travelled for 24 hours to get somewhere that even the staff weren't that wild about! Things picked up the following day as we were able to make our own assessment of the resort and realised how amazing Layana is. As one of the other reviewers has commented, the resort may well be better in high season but guests are not in a position to make a comparison like staff are, and don't want to hear they've not come at the best time (in our case we couldn't have afforded to come in high season anyway!)

Anyway, these were small gripes and overall we loved Layana and have already started saving for a return trip!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 6, 2013

good, stay here if you want to spend money and want a nice resort.
you can stay here for a high price and have nice things
or
you can go to a place next to here for a low price and have nice things
depends on your standards.
this place has the best pool and pool location in Ko Lanta.
Great Service.
Great Room!
The garden? People are always working, so it's always noisy. Let's have some peace and see the garden while it's quiet.
dinner? we didn't eat here but went out because of the price, but i'll be back here when i save up more money.
breakfast: great, the best breakfast i ate. Thank you

tip: Rent a car in koh lanta or just stay at your resort, go see the "monkey school" in koh lanta. that;s the name,

and..... this place will refund your money if it rains (for most of the time), the person that commented two below me was saying something about rain so he should have got a refund.

Room Tip: get any room as they're all great, rent dvd's for free if you like movies, eat the breakfast...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 5, 2013

We stayed 7 nights and just had a wonderful relaxing time.the service is 6 star and the staff are absolutely fantastic .The rooms are great and the food at the resort is excellent.We are counting the days until we go back again .the best resort I have stayed at by far

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 3, 2013

we have planned to stay in this resort for 7 days. Most of the days it has been raining non stop! if you were planning a sun holiday dont come around this time ! the resort itself is OK , we have stayed in Madives hotel which was 4 stars but with far better facilites. if you are a young couple you would feel really bored, there aee not much to do in the hotel. The ocean is sort of populated, it washes in a lot rubbish to the beach despite the effort their hotel staff cleaning up small section of the beach, if you walk further up there are all sort of rubbish, locals dont seem to care. The breakie is really dull, compare to other hotels it has very limited choice, and not very tastey ... dinners are ok but obviouly priced high, I am not keen on staff come over trying sell me more food or drinks. in general they are very friendly ...
In general it is a OK hotel, price vs. weather vs. facilites vs.surroundings ...I would not coming back.

Room Tip: do not come around green season ....raining non stop
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Layana_Resort, General Manager at Layana Resort and Spa, responded to this review, July 5, 2013
Thank you very much for your review and you will be pleased to learn that the sun is back, while the overall weather situation in June 2013 was unusual. In 2012 we had at the beginning of June just one big storm for few days and than 3 weeks of consecutive sunshine without one drop of rain, which was similar in June 2011. Let's hope that after a bad year, a good season in 2014 will follow again.

Also this afternoon, we have our next general beach cleaning (please check on our facebook page), as the rains and heavy winds have slowed down. Eventhough we are not able to take care of the enitre 3 km beach front all by ourselves, our Layana team is always dedicated to deliver the best possible holiday experience to all our guests regardless of the season.

Thank you again for taking your time and sharing our thoughts about your most recent stay with us.

Kind regards,

Your Layana Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Layana Resort and Spa

Address: 272 Moo 3 Phra-Ae Beach | Saladan, Ko Lanta 81150, Thailand
Phone Number:
Location: Thailand > Krabi Province > Ko Lanta
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Ko Lanta
#2 Luxury Hotel in Ko Lanta
#2 Spa Hotel in Ko Lanta
#2 On the Beach Hotel in Ko Lanta
#6 Family Hotel in Ko Lanta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Layana Resort and Spa 5*
Number of rooms: 51
Official Description (provided by the hotel):
The Layana Resort & Spa is nestled on Koh Lanta Yai Island in Mu Koh Lanta National Park. The park is a marine archipelago, home to verdant tropical rainforests and undersea kingdoms of colourful coral rich in natural marine diversity. The resort enjoys a spectacular beachfront location on a 3-kilometer long white sand beach, situated about 2 hours south of Krabi International Airport. Environmentally-conscious design throughout the property results in a simple and elegant Thai atmosphere; alfresco architecture combining with contemporary design to provide an open, cool and natural feel. ... more   less 
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Also Known As:
Layana Hotel Ko Lanta
Layana Ko Lanta

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