The place is overpriced, not because of the facilities necessarily, although they do need renovation that has not occured yet. The main reason is the extremely inadequate service, not only relative to the price, but also relative to the fact that this resort is located in Thailand, a country well known for its hospitality and top service in high end resorts. Here's what's wrong with the staff:
1) too many staff doing nothing - I went to ask for a smoothie at the restaurant around 2pm, and saw 4 staff lying on the floor of the restaurant playing cards. Not a pretty sight when you're paying 250 USD a night in Thailand.
2) a reiteration of 1), I went to watch a DVD in their "playroom" at 9pm after dinner to relax only to find about 6 of the staff watching a Thai movie - gulping down soda and shoveling bags of crisps and smoking fags - only after speaking to reception did they "clear out".
3) again along the same lines, staff using areas meant for the guests - for example, playing soccer on the grass in organized teams and even laying on the beach chairs - I was in shock.
4) given the amount of staff and the potentially "low season" time I visited, it took staff over 2 hours to clear my food after eating a club sandwich at the beach - I dosed off, only to awaken finding the remains of my sandwich covered in millions of insects. Nice.
5) staff do not speak English, there was a clear communication problem when I tried to book snorkelling and other activities outside the hotel.
6) The hotel minivan - absolutely unacceptable - charging 200 baht per person (if ur a family of 4 u pay 800 baht) to take you to the port and back, or even take u only 1KM from the hotel. Unacceptable. I moved to LaLaanta Resort on Bamboo Beach after Sri Lanta, and they charged 0 to take me anwyhere I wanted, and they're very far from everything.
I see the Sri Lanta as the typical example of a resort that is a victim of its orginal success. As part of a larger hotel chain, it has made every effort to do well in its first year, then became abandoned from the parent group's priority to linger into a world of inflated prices and extremely poor quality service.











