We have just returned from a 2 1/2 week holiday in Thailand. The first week was spent at the fantastic Rayadavee 5 star resort in Krabi, Pimalai was our hotel for the second week.
Although its a good hotel, its not in the same 5 star class as the Rayadavee and the management need to do a lot more work to raise the standard to meet expectations as set out in the brochures and on their website.
The setting and the rooms (we stayed in a beach villa) are excellent and as you would expect from a 5 star resort. However we were very dissappointed by the overall level of service in the restaurants and the calibre of some of the staff. A lot of the staff are trainees from the local area (which is good), but this does mean that they do not speak very good English and our Thai is non existant. We found it quite difficult ordering food and drinks and in the end we gave up and spent most of the time outside of the hotel. Also the few meals we did have in the hotel the first and main courses tended to arrive at the same time and then we were left with dirty plates for a long time. The language issues and the poor restaurant service are no big deal and did'nt spoil our holiday, however when you are paying 5 star prices you expect 5 star service.
We recommend that the management team of the Pimalai go and spend some time at the Rayadavee and see how it should be done.
If you can get a good room rate and you eat outside of the hotel (Same Same but Different is great) you will not be disappointed.
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