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“Impeccable service located in stunning landscapes” 5 of 5 stars
Review of Pimalai Resort and Spa

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Pimalai Resort and Spa
5.0 of 5 Resort   |   99 Moo 5, Ba Kan Tiang Beach, Ko Lanta 81150, Thailand   |  
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Hotel amenities
Ranked #3 of 83 Hotels in Ko Lanta
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Impeccable service located in stunning landscapes”
5 of 5 stars Reviewed July 29, 2013 via mobile

This was our first trip to Pimalai in Koh Lanta. This year we are staying in 6 different resorts around Thailand as we have done for the previous 2 years. We have travelled as a party of 5 with two teenagers aged 17 and 19.

We have stayed in many quality 5* hotels around the world. From arrival at the Pimalai jetty, we were met and greeted by the private speedboat transfer staff who all showed warm hospitality and gave service with a smile. The speedboat was a 35 minute luxurious transfer.

Pimalai is built on a hillside from standard rooms to cliff top pool villas and  beach villas. The rooms were extremely clean and felt very comfortable. The service received from arrival to departure was impeccable by every member of staff throughout the day and night. They were  genuine, sincere and showed courteous hospitality for the duration of our stay. 
The service was faultless unlike many of the other hotels we have stayed in. Nothing seemed to be a problem, every staff throughout the day and night greeted you. There was complimentary water and fresh fruit throughout the day on the beach and poolside given with a smile.
 In the evening restaurant, Kanna (our waitress) could not be more warm, caring  and helpful and this made my sons nut allergy so much less of a problem. She was professional, courteous and genuine with the service she provided.

If you are looking for a quiet, relaxed faultless vacation, service/standards - look no further as this hotel truly deserved it's title as "One of the small luxury hotels of the world" What more can I say but thank you to all the staff and especially Frank - the general manager, who was always floating around to ensure the guests are well looked after and welcomed. Only one disappointment, Frank could not provide a complimentary private jet we requested. Only joking! - he had a great sense of humour. (I hope)

All  hotels of the world - please take note and learn from Pimalai's leading footprint of the standards and customer service  all hotels should endeavour to attain, to achieve the ultimate goal " customer satisfaction" thank you all.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,318 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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Brussels, Belgium
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 27, 2013

This is without a doubt the finest place I ever stayed at in Thailand ( and I stayed at quite a few places in my time). The location is just too much : absolutely by the beach, no streetnoise, no tour groups crowding the area. Beautiful resort layout, luxurious room. We'd also like to thank the team at Andaman Sky who recommended this resort – we had never heard of it. We wouldn’t have been able to stay at Pimalai if it wasn’t for their special deal on prices. We recommend the front row Pavillion Suites.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Phuket, Thailand
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 25, 2013

our -very recent!- second stay at Pimalai confirmed the good impressions we had after our previous visit (quite a while ago). And again our travel agent ( internet agency called Andaman Adventures ) came through with getting us the most impressively located pool villa at the resort.

This time my wife brought her parents along to see the island and the resort, so we went for the largest units they have : 3-bedroom beach villa ( we dont like putting the kids in the same room with us, we're trying to recharge our batteries when we go on holiday )

the 3-bedroom unit seemed even more luxurious than our previous 2-bedroom villa. it just keeps getting better ! We did some scuba diving this time round, however i can't really recommend it when we came (mid-June). Our travel agent warned that the visibility would be reduced when coming during June, we should have taken that more seriously i guess. Aside from that one (fairly minor) downer, the experience at Pimalai itself was again astounding. I can see us coming back here again.

Room Tip: we had unit 806. highly recommended !
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Moscow, Russia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 22, 2013

We had stay at pimalai for 2 weeks,and that was not enough!!!! Weather was very comfortable from rainy to sunny days. We were upgraded as SLH member from deluxe to beachfront deluxe room. It was separately stand villa without pool,above the beach with breathtaking view and large terrace. Amazing!!! Breakfast was fantastic,4 kind of fresh juices,smoothies. Grand pimalai egg!! Dim-sum and many other delicious,always very fresh. Girls from breakfast was really friendly and positive. The price in hotel was reasonable. Quality and fresh of food was very high . In overall- pimalai resort really best of the best. Hotel with a big view. Untouched nature with wild life in cover of luxury. Respect to general manager and all team .

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Muscat, Oman
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 22, 2013 via mobile

We had a wonderful holiday here at Pimalai where the staff are very friendly and helpful. The Banyan Tree restaurant staff were the best in all aspects and the food was even better. Outside excretions are a must for snorkelling and if you have the time try to go to the Five Islands which you can see from the hotel.

Stayed July 2013, traveled with family
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Muscat, Masqat, Oman
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 21, 2013 via mobile

This place is a gem. The service us fantastic the view is stunning the rooms are gorgeous. I would sooo recommend it to family, couples .. Anyone that enjoys great hotels. The staff are fantastic took great care of us with a smile

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorCal
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 21, 2013

This place is just magical!!!!! We were a little frighted by the length of time it took to get there and the surroundings along the way but it was worth every minute of the 2 hrs it takes to get there from Krabi airport. We stayed in the most amazing villa on the hillside. Dinner on your terrace is a must!!!! Frank, the Manager and the entire staff always came by to say hello and make sure that everything was perfect. They also arranged a magnificent customary Thai wedding for us that was beyond our expectations. We will be back. We HIGHLY recommend Pimalai!!!!! This is a 5 star++++ resort all the way!!!!

Room Tip: Get the pool villa!!!!!!!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pimalai Resort and Spa

Address: 99 Moo 5, Ba Kan Tiang Beach, Ko Lanta 81150, Thailand
Phone Number:
Location: Thailand > Krabi Province > Ko Lanta
Amenities:
Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Spa
Hotel Style:
#1 Top resorts Hotel in Ko Lanta
#2 Spa Hotel in Ko Lanta
#2 Luxury Hotel in Ko Lanta
#2 Family Hotel in Ko Lanta
#4 Romantic Hotel in Ko Lanta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pimalai Resort and Spa 5*
Number of rooms: 121
Official Description (provided by the hotel):
Pimalai, nestled in a lush tropical forest with direct access to 900 meters of pristine sandy beach, is the Andaman destination to set your sights on. The beach resort combines all the right ingredients - subtle five star comforts, natural beauty, far from the crowds, with no noise except the sound of the waves sliding in and out and slowly breaking onto the sand. ... more   less 
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Also Known As:
Pimalai Hotel Ko Lanta
Pimalai Resort Ko Lanta

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