This was our first trip to Pimalai in Koh Lanta. This year we are staying in 6 different resorts around Thailand as we have done for the previous 2 years. We have travelled as a party of 5 with two teenagers aged 17 and 19.
We have stayed in many quality 5* hotels around the world. From arrival at the Pimalai jetty, we were met and greeted by the private speedboat transfer staff who all showed warm hospitality and gave service with a smile. The speedboat was a 35 minute luxurious transfer.
Pimalai is built on a hillside from standard rooms to cliff top pool villas and beach villas. The rooms were extremely clean and felt very comfortable. The service received from arrival to departure was impeccable by every member of staff throughout the day and night. They were genuine, sincere and showed courteous hospitality for the duration of our stay.
The service was faultless unlike many of the other hotels we have stayed in. Nothing seemed to be a problem, every staff throughout the day and night greeted you. There was complimentary water and fresh fruit throughout the day on the beach and poolside given with a smile.
In the evening restaurant, Kanna (our waitress) could not be more warm, caring and helpful and this made my sons nut allergy so much less of a problem. She was professional, courteous and genuine with the service she provided.
If you are looking for a quiet, relaxed faultless vacation, service/standards - look no further as this hotel truly deserved it's title as "One of the small luxury hotels of the world" What more can I say but thank you to all the staff and especially Frank - the general manager, who was always floating around to ensure the guests are well looked after and welcomed. Only one disappointment, Frank could not provide a complimentary private jet we requested. Only joking! - he had a great sense of humour. (I hope)
All hotels of the world - please take note and learn from Pimalai's leading footprint of the standards and customer service all hotels should endeavour to attain, to achieve the ultimate goal " customer satisfaction" thank you all.
- Official Description (provided by the hotel):
- Pimalai, nestled in a lush tropical forest with direct access to 900 meters of pristine sandy beach, is the Andaman destination to set your sights on. The beach resort combines all the right ingredients - subtle five star comforts, natural beauty, far from the crowds, with no noise except the sound of the waves sliding in and out and slowly breaking onto the sand. ... more less
- Reservation Options:
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- Also Known As:
- Pimalai Hotel Ko Lanta
- Pimalai Resort Ko Lanta