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“Amazing experience” 5 of 5 stars
Review of Hotel Surya Vilas Palace

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Hotel Surya Vilas Palace
NH 11 Fatehpur Sikri Road, Bharatpur 321001, India   |  
Hotel amenities
Ranked #11 of 14 Hotels in Bharatpur
New Delhi, India
2 reviews
3 helpful votes 3 helpful votes
“Amazing experience”
5 of 5 stars Reviewed January 17, 2012

I visited this hotel last week and It was amazing experience. Staff is friendly and is always ready to serve you with smile. They did their best in ensuring that we had a good time. Hotel has a beautiful courtyard which makes you feel Royal as it has mughal architecture in its built. Once you are in, they make you feel very special as owners take special interest with their guests. I enjoyed the bonfire with the Rajasthani music been played by the artists. I really had a good time so I don't hesitate to recommend this wonderful property. Guys and girls, go for it while you are in the town or around.

Room Tip: Suite room with 12 inches mattresses
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 reviews from our community

Traveler rating
    48
    43
    11
    11
    9
See reviews for
37
30
10
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
New Delhi
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 15, 2012

Hi!!! I am Anand Prakash, i work in hotel industry since 12 years, and i have been to this hotel 15days ago, i found this hotel was amazing, hospitality was very very good, and location wise this is the best hotel in bharatpur, i means i felt i am in heaven, the way they treated, it was just amazing, i loved it and i am visiting now every month in this hotel for my weekend, it was great time there, Mr. Diwan and his family was amazing. i would like to say thanks to mr. diwan.


Thanks & Best Regards

Anand Prakash

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaipur, Rajasthan, India
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 13, 2012

WENT THROUGH HELL - Stayed at Hotel Surya at Bharatpur during our official tour to Agra & Bharatpur it was hell ,Rooms stinks as you are sleeping on the sewerage pipeline and Indians are being treated like Dogs by the hotel personnel compared to firangs. Please use your brain if anybody traveling this side ...... uffff

  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 11, 2012

I stayed on 23rd Dec 2011 after reading the reviews mentioned here but am highly disappointed.

This hotel is just a average hotel in Bharatpur and rooms are not worth more then Rs 1700 a night in off season and Rs 2200 a night in peak season. Don't pay rack rates like me even in peak season as you can always get other options. If you are coming from Agra , you can actually stay at Agra and make a day trip here. But you need to start early as bird sanctuary needs atleast 5 hours or more inside.

Hotel Location is ordinary on the highway . There is dirty yard adjacent to the hotel. Rooms quality is like a 1 star or 2 star hotel. Basic rooms. But nothing like a palace or mahal which name suggests. There is CRT TV in the room. We could not get a room heater as there were only 4 heaters for 42 rooms. Food quality is OK but menu prices are like a 4 star hotel when the fact is that this hotel is like a 1 star / 2 star hotel.

I paid Rs 6500 per night ( room with dinner and breakfast ) and have asked Owner Mr Diwan Singh for a partial refund if possible as i felt ripped off . Especially considering that hotel was almost empty on the day i arrived.

I have also given suggestion to the owner that he needs to price it right as sooner or later people will realize that it's not a good deal if hotel is sold at exhorbitant rack rates. Also given suggestion to the owner that entire staff needs to be trained properly. The guy with a music instrument and a under age girl dancing ramdomly don't add any charm to the hotel as it looks unprofessional. The food prices at the hotel are totally absurd. Everything is priced double then what it should be. Owner will not agree to my views but in long run this rip customers off policy won't take him much far.

Reviews by foreigners praising the hotel should be taken with a pinch of salt as many reviews look fake. My contact - amishdoshi@hotmail.com

  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
4 of 5 stars Reviewed January 9, 2012

We stayed for two nights with our friends and family. The rooms were ready, clean and the staff was very friendly. We had few dietery needs and they were very accomodative of that. I would highly recommend this place. Diwan Singh was on top of every email I sent him and once things were booked, his son (Abhishek) greeted us and knew all the details. He was on top of things. They made sure that we were very comfortable and all of our needs were taken care of. They even arranged an English speaking guide for us and Mr. Ashok (guide) was very enthusiastic and kids really liked him. Overall our experience was FAB!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 8, 2012

I made a booking via email but upon arrival I was asked to pay one night's deposit in cash. I was not informed that they don't take credit cards. This is ludicrous and misleading because how many guests are likely to be carrying so much cash. When I insisted I do not have cash I was told to go to an ATM or to another business and charge there --all of which would have taken time and caused inconvenience. The TV in the room was not working and neither was heating. After repeated calls, we got blankets on the cold night. When I called prior to visit I was told they have wifi in the room. This turned out to be another lie. Everything you see on their web page is an exaggeration. Do yourself a favor--pay a little more and stay at The Bagh. Avoid this place until they are more upfront about what they offer and don't.

  • Stayed December 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 stars Reviewed December 31, 2011

We travelled as a family of four with two kids. We stayed for five days. The reception and service at this hotel was exceedingly warm and courteous. In fact, e did not really feel we were at a hotel. It had a very homey feel. Each guest is made to feel special. Mr Abhishek, the hotel owner's son did everything to make our stay comfortable. On occasion, menus were even altered to our request. Rooms were bright, airy, and clean. The hotel runs its own car service for excursions into the Bird sanctuary.

Highly recommended!!

Room Tip: Choose a suite.
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Surya Vilas Palace

Address: NH 11 Fatehpur Sikri Road, Bharatpur 321001, India
Location: India > Rajasthan > Bharatpur
Amenities:
Business Center with Internet Access Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #11 of 14 Hotels in Bharatpur
Price Range (Based on Average Rates): $
Number of rooms: 42
Reservation Options:
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