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“Great Property, Great Location but Staff need to Evolve” 3 of 5 stars
Review of Ramada Amritsar

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Ramada Amritsar
4.0 of 5 Hotel   |   Hall Bazar, Amritsar 143006, India   |  
Hotel amenities
Ranked #7 of 72 Hotels in Amritsar
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
“Great Property, Great Location but Staff need to Evolve”
3 of 5 stars Reviewed February 2, 2014

Stayed here for 1 night with a friend to visit the Golden Temple.

The Pros:
Hotel is in a good location if you want to be in the heart of Amritsar and enjoy the hustle and bustle the town has to provide. It is situated in Hall Bazaar itself.

The hotel is a 15 min walk to the Golden Temple – however if you are foreign, I would avoid walking through Amritsar traffic! We took a cycle-rikshaw that was waved down by the hotel staff for us. Expect to pay Rs30-50 for this short but eventful journey through the chaos of Hall Bazaar!

The property itself is new and the interior is of a high standard. I’m not sure why, but the deco is very Venetian (?) not what we were expecting in Punjab! The rooms are slightly on the smaller size and only have double beds (no twin rooms). WiFi is complimentary and was good. Iron and iron board is available on request. There is a tea/coffee maker in room. Complimentary breakfast had a good selection of North and south Indian dishes.

We ordered room service on two occasions. Food was good and was delivered within 30 minutes.

Now for the Cons:
We tried taking a shower in the morning (around 6am) – there was no hot water!

We booked a hotel taxi to the airport for the next morning. At the time of check out, we enquired about our taxi - the front desk staff had no idea and casually told us to wait 15-20 minutes. In return I told them that the plane will not wait for us and we need a taxi immediately. The gent assured me that he will arrange a taxi in 5 mins and how the hotel will foot the bill as compensation. Taxi arrives 15 mins later and now the same man has decided to change his mind saying ‘no madam you will have to pay because this is not a hotel car it’s a local taxi’. I explained to him that we booked a hotel taxi but clearly they couldn’t provide one so why on earth should we have to pay for this? Obviously we did not have more time to argue as we were running late already. I think this kind of foolish behavior is unacceptable for an international chain hotel and also for a property that is charging 4 times more than any other place in Amritsar. If he couldn’t pay the taxi he should have taken off our room service charge as compensation.

Overall we had a pleasant stay at the Ramada, the room was clean and well appointed and the food was good. However the lack of organization and management at the end of our stay has a left a bitter taste.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_ROHIT, Manager at Ramada Amritsar, responded to this review, February 23, 2014
Dear Guest,

Please accept my sincere apologies for this unintentional delay in the service.
I completely agree that the travel desk management has diluted the Ramada Amritsar experience for you.
We are adequately staffed across all areas however due to high business volumes over a few days certain services would have got impacted and I do apologize for that.
I assure you that I have personally taken this up with the seriousness it deserves with the relevant department heads. We shall most certainly be taking the necessary steps to ensure that this is not repeated.
I sincerely hope you will give us another chance to showcase the improvements and we look forward to welcoming you back.

Many Thanks, Rohit Wilson Tr. Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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456 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ghaziabad, Uttar Pradesh, India
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 23, 2014 via mobile

Hi, we were 5 (4 adults and 1 kid), went to Amritsar on 14th of December, 2013 and booked two rooms at hotel Ramada for one night. The hotel is very beautiful and a very positive point, that it is located very near to The Golden Temple. Rooms are very big and spacious. Hotel staff is very courteous. Tasty food and very hygienic too. I would recommend this hotel to every one who would like to visit Amritsar. Overall, Awesome.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 22, 2014

Normally I would not patronize a hotel belonging to a corporate chain such as Ramada, but I was able to cover this stay with points, so at least I can rationalize that I wasn't directly materially supporting negativity. All the facilities were acceptable. The main advantage was the location - a 10 minute walk to the Golden Temple.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2014

I have stayed in many hotels internationally and many of them impressive. Some had ambience or were luxurious, others were efficient, some could not be faulted on location or attention to service. But once in a while, all of these and many more attributes come together in one residence that has all these and yet appears contemporary and cannot be faulted on kindness. Ramada Amritsar, one of the finest hotels in the world. It stands out for its decor, ambience,elegance and most of all service that even exceeds the very high standards.
A must have an experience for those that expect and like to experience only the best.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Top Contributor
84 reviews 84 reviews
41 hotel reviews
Reviews in 27 cities Reviews in 27 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 19, 2014

Stayed there recently.

Hotel is very nice & situated at a very very prime location. Golden temple is at just walking distance. Bharawan da dhaba is very near by.

Hotel is new. Food is very good. Services are also very fast. Attitude of staff is upto Ramada Level.

Rooms are bit small.

In many things, they need improvement.

However, highly recommended.

The price offered was also very competitive.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Amritsar

Address: Hall Bazar, Amritsar 143006, India
Location: India > Punjab > Amritsar
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #7 of 72 Hotels in Amritsar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Amritsar 4*
Number of rooms: 149
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