Although our initial impressions upon arrival at the hotel were good (clean, nice grounds and helpful porters, decent sized room) we were soon disappointed to notice that our room window was absolutely tiny because there was a huge AC unit right next to our room. I would agree with other reviewers that the beds are on the firm side (generally the case in India) and the pillows are pretty thin. Every channel on the TV seemed to have unbearable fuzz and interference too but at least the mini-bar was well stocked, although it wasn't until day 2 we worked out that it is almost permanently switched off and we had to plug it in to the wall!
We were then dismayed and annoyed to find out that the hotel's pool, which I'd booked more or less on the basis of was closed (we had an extra day to kill and fancied a lazy day by the pool) and didn't open until the following week. No apology was given for this by the hotel manager.
The restaurant did however, have a fairly decent complimentary breakfast buffet each morning, which was well-stocked. At dinner-time, there seemed to be a reluctance to let you order from their A la Carte menu, preferring people to have the buffet. After insisting upon menus, the food was decent but unspectacular. Also, we thought it a little expensive by Indian standards.
The reception staff were uncommunicative and ineffectual to say the least, and the hotel manager was seemingly happy to shout and berate his staff (at both reception and restaurant) in front of guests - it all just seemed really unprofessional. They managed to muck-up our taxi booking to go the India-Pakistan border ceremony (we almost missed it) and we had to ask twice to get our passports back.
As one saving grace, at our early morning check-out to get a train at 5.30am, the deputy manager called Amritsar station and let us know our train was running over 5 hours late - I think my face must have been a picture at this point! This delay was made slightly more pleasant by the fact that the deputy manager then dispatched one of his staff to the station with us to help change our tickets to another train (and possibly lucky given the station supervisor was the guy's cousin!). The guy stayed with us for around 20 minutes as he shuttled between various people before finally getting us a stamp of approval from the supervisor.
For the money (£33 GBP per night) I just wouldn't recommend the Ritz Plaza but I don't think Amritsar is blessed with m(any) decent hotels.
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- Also Known As:
- Ritz Plaza Amritsar
- Ritz Plaza Hotel
- Amritsar Ritz
- Ritz Amritsar