Last weekend we were in Amritsar, i was there with my parents and we stayed in Ritz plaza for 3 days.The hotel is nice, soft spoken staff, comfortable beds. All in all it was an average experience but not an excellent one. The reason being we stayed with them for 3 days and every day morning we had to ask for buckets and stools in the bathroom.. ideally the hotel staff should take care of it ...themselves, the guests are not supposed to remind the staff for arranging it, everyday. But even after asking for these things everyday they never provided us a basic requirement in the bathroom i.e stools, and we were told that the same can not be arranged even. They did not have bath tubs in the bathroom..how do they expect old people to take bath ...stand and take bath... seriously i have no clue.
Another thing which was upsetting, We visited the hotel end of Nov...the temp during the night in Amritsar is low..but the A/c is switched on everyday in the night and when we complained about the same .. we recvd the answer "that one the guests has requested for switching the A/c on". We had no words what to say but we told them clearly that we don't want A/c it is cold. We requested to switched off the A/c of our rooms...and we were told it cannot be done. When we insisted they sent a carpenter in our rooms, who fixed a piece of wood in front of the A/c window, and we were clueless of what type of solution was that.???.the Hotel which is a four star property has no solution to such basic issues.
To add to it, the hotel staff cannot arrange for a taxi from a local vendor for the guests. If a guest need a taxi they only need to take the hotel taxi , which charge 10 times more than the local taxi wala will charge, Trust me, I have experienced it myself. The guest should be given the option to choose from both the services local as well as hotel.
Apart from all these strange experiences, i would like to mention one thing that the food and the restaurant ambience ..is good and worth the price.
Next time, you plan to stay in this hotel, my advise please check for all these basic things before checkin the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.