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“posh hotel with extremely poor service” 3 of 5 stars
Review of Country Inn & Suites By Carlson, Amritsar

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Country Inn & Suites By Carlson, Amritsar
3.5 of 5 Hotel   |   Queens Road, Amritsar 143001, India   |  
Hotel website
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Hotel amenities
Ranked #13 of 70 Hotels in Amritsar
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“posh hotel with extremely poor service”
3 of 5 stars Reviewed May 29, 2014

Terrible service. They were bright enough to book rooms with twin beds for a family with a child even when it was clearly mentioned in my booking that we were traveling with children. After we requested change of room we were refused saying it was fullbut they would join beds. Can anyone imagine the discomfort to the kid?
No towels in the room. In any of our 3 rooms. After multiple calls and requests We were finally given hand towels as per my request. Then large towels after one hour. We checked in at 5pm not an early time at all.
The hotel rooms are very posh indeed. But the corridors are dirty. Thebreakfast spread was great but food not that good. No one at the coffee shop counter to take the order for half hour.
The hotel needs to sort service issues for it to be commended. Go for ramada at same cost. Less posh but better service food and hospitality for sure.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson, Amritsar, responded to this review, June 6, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we truly believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

433 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Mumbai (Bombay), India
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 27, 2014

This was an overnight (transit) stay with family before taking the flight back home next afternoon. The hotel is well situated in the heart of Amritsar. Some 20-30 minutes drive from the airport.
The room (Superior category) was very spacious and very comfortable. Good bathrooms but could have been a tad bigger.
Room service was a bit slow but the food was very good. The room service staff was very courteous and ready to create dishes outside of menu for small kids (e.g. instant noodles etc.) which I really appreciated.
Similarly, the Front Office staff was very polite and helpful especially at late hours. They only have one floor with Smoking rooms and hence can be challenge for smokers.
The breakfast buffet was just adequate in its spread. It had both Indian and Continental options.
Just an incident, we found glass pieces in one of our omelettes and that too while chewing. Luckily it wasn't swallowed and no harm done. This was pointed out to the restaurant manager who apologized profusely for the same and insisted that we share our feedback on paper.
A couple of days ago, I also received a call from their F&B Manager, who also inquired about the incident and apologized. I really appreciated the call back
In a summary - good hotel to stay at. Definitely recommended. Staff all over was extremely good, The rooms were comfortable and clean.

The taxes on accommodation in Amritsar were on higher side at 21% but its nothing that the hotel can be blamed for :-)

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson, Amritsar, responded to this review, May 31, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

It is truly an honor for us to read your review as “GOOD HOTEL. IN LINE WITH THE CARLSON STANDARDS.”

Heartiest thanks for your appreciation for location of our property as “…….WELL SITUATED IN THE HEART OF AMRITSAR……..”

It is a great pleasure to know that you really loved to stay with us in our spacious and comfortable rooms, have appreciated our rooms as “………..VERY SPACIOUS AND VERY COMFORTABLE.………”

We are glad to know you loved our food quality stating “………..FOOD WAS VERY GOOD……..” and appreciated our service standards.

We take note of your valuable inputs about each & everything in such details. Yes, we are duly concern with all our guest feedback for the same platform F & B Manager has got in touch with you.

SPECIAL THANKS FOR RATING US ALL 5-STAR FOR

1 ) ROOMS
2 ) SLEEP QUALITY
3 ) SERVICE
4 ) CLEANLINESS AND

It is our proud to read your inputs about our staff member contributions stating “…….WAS VERY POLITE AND HELPFUL …….” to make you “FEEL AT HOME”

We are heartily thankful to you to acknowledge our routine requests that we extend to all the guests for sharing their feedback with us on TripAdvisor.

We are delighted to know that you treasured the stay being with us. We are indeed looking forward to see you with us during your next visit to Amritsar.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 27, 2014

The location is not at all awesome... It should actually take you 25-30 minutes to reach golden temple from hotel... Staff is not at all that cooperative... They even have guts to say - ask for your auto on your own.

  • Stayed May 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson, Amritsar, responded to this review, June 6, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we truly believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 27, 2014

This is a lovely hotel conveniently located in Amritsar. I stayed here with my family comprising of my wife and my two kids and we had a very nice room to ourself. Though we were a bit early for check in, we were accommodated and allotted our room after a brief wait. What I did find surprising is that they were unwilling to accept my Supreme Court issued Identity Card as proof of identity and insisted on some "government" issued Identity Card. Clearly, some bit of enlightenment is required on this count. The room was nice and comfortable. We had lunch and dinner on the first day at the Restaurant on the first floor. Service was okay inspite of the fact that the Restaurant was not overly crowded. It required some effort on our part to get the attention of the Steward and / or the Captain. Buffet Breakfast was a treat and an enjoyable one at that. The second night, however, was a nightmare for me and my wife. Apparently, Round Table 85 were having some kind of Conference / Get Together at the Hotel and some of them had been issued the Suite exactly next to ours. There was a lot of shouting and screaming going on till late into the night with some of the guys being in high spirits. We managed to get some sleep finally but were rudely woken up with their screams and shouts which reached a crescendo yet again at around 1.30 / 1.45 a.m. When I called the Reception to complain, the person at the Counter was clueless and finally managed to murmur that he will look into the matter. Nothing happened for about 10 minutes and the shouting continued. I had to call the Reception again when the person informed me that he had already spoken to the Guests and that they had all retired to their rooms. I informed him that the "GUESTS" were still hanging around in the Lobby outside my room and talking in loud noises and making it impossible for me and my wife to sleep. He then assured me that he would come up personally and resolve the problem which he probably did because there was silence for a while thereafter. Yet again at around 2.30 a.m., the shouting and screaming recommenced whereupon I was left with no choice but to call up the Reception and ask to be connected to the General Manager, wherever he was and in whatever state he may be. This possibly had the desired effect and the people who were lounging around in the Lobby outside my Room then moved on to the lower floors.

The next morning, as I was checking out, I casually mentioned the incidents of the night to the Reception Staff to gauge what kind of response was forthcoming from them. To my shock and surprise, the gentleman at the Reception heard me out and just ignored it as if there was nothing to say. Not even an apology was offered. I guess he possibly thought that this Guest is a one-off guy, why bother with him ? The Round Table Conference guys are the guys who gave us business and we should be more concerned with them. Well, all that I can say is that with this kind of attitude, this Hotel is definitely not going to be getting any rave reviews.

Another hiccup with the Hotel was that our Vehicle and Driver were not permitted to park in the Hotel's parking area for reasons unstated. When I enquired of the Valet the reasons for the same, the reply I got was that the Hotel Parking was meant for Hotel Guests. That left me wondering as to who I was...........

Good Hotel which I would definitely recommend to travellers provided however that the Hotel gets its act together at the earliest.........

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson, Amritsar, responded to this review, June 6, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we truly believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nafferton, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 27, 2014 via mobile


This hotel was the worst of our tour "Temple,Tiger & Taj by Kuoni".
The rooms were tired, only 1 hand towel when we arrived, which was very grey, 1 coffee sachet, once asked for, we did get the stock replenished. The outlook from our room was very poor, the rooms were shabby half painted walls where they had tried to smarten the rooms up but very quickly and it only made it worse.
The good thing about this hotel is that the wifi was free and was quite quick. The bar was noisy, with three television around the walls so not the best environment for a drink and chat over the days events, we came back one evening to find the bar closed for a private function,when we asked where we could get a drink, they said we could go to the "coffee shop" and they would serve us there. The manager then came to see us apologised, for the in convince and said they would reduce the bill by 15%. This was a gesture but as the children from the private function were playing around this area it was not really enjoyable. Staff need more training.
The Resturant where you could have breakfast was not very well organised, the staff not very well trained, the manager and staff quite happily touching the food to rearrange it to look nice, but with their bare hands going from one displayed dish to another, no sign of any hygiene training, this could be one of the reasons why western travellers get upset stomachs. Breakfast baked beans, hash brown & grilled tomatoes all cold, left all of this and had toast and coffee seemed a lot safer option. And this hotel is "recommended by Trip Advisor" !! according the the plaque behind reception.

Stayed May 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson, Amritsar, responded to this review, June 6, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we truly believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi, Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 27, 2014

I stayed at country inn recently with my family I had great experience the whole experience be it food, rooms, service, all the ameniities is wonderful i would surely like to visit there again. The rooms very clean and specially the food is excellent.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson, Amritsar, responded to this review, May 30, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

It is truly a great honor for us to read your review as “BEST STAY”

It is a great pleasure to know that you really loved to stay with us in our spacious and comfortable rooms, have appreciated our rooms as “………..ROOM ARE VERY CLEAN .………”

We are glad to know you loved our food quality stating “………..GREAT EXPERIENCE ……..” and appreciated our service standards.

We take note of your valuable inputs about each & everything in such details.

SPECIAL THANKS FOR RATING US ALL 5-STAR FOR

1 ) ROOMS
2 ) SLEEP QUALITY
3 ) LOCATION
4 ) SERVICE
5 ) CLEANLINESS AND
6 ) VALUE

We are heartily thankful to you to acknowledge our routine requests that we extend to all the guests for sharing their feedback with us on TripAdvisor.

We are delighted to know that you treasured the stay being with us. We are indeed looking forward to see you with us during your next visit to Amritsar.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
Top Contributor
123 reviews 123 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 18, 2014

This is a lovely hotel once you've scaled the steps and entered the lobby.
The approach-road and location completely surprised me - amidst such utter chaos and cacophony can be found a peaceful & luxurious haven......!
Check-in was smooth & cordial.
Rooms are spacious and well appointed.
Meals are standard branded hotel fare.
It's almost right bang in the city centre - just a 5 minute rickshaw ride away from the even noisier and more congested parts of town.
All in all - a very comfortable and pleasant experience!

Room Tip: Choose rooms on the higher floors to avoid noise polution
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson, Amritsar, responded to this review, June 6, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

Heartiest thanks for your appreciation for our property as “…….LOVELY HOTEL……..”

It is a great pleasure to know that you really loved to stay with us in our spacious and comfortable rooms, have appreciated our rooms as “………..ROOMS ARE SPACIOUS AND WELL APPOINTED.………”

We are glad to know you loved our food quality stating “………..MEALS ARE STANDARD BRANDED……..” and appreciated our service standards.

We take note of your valuable inputs about each & everything in such details.

We are heartily thankful to you to acknowledge our routine requests that we extend to all the guests for sharing their feedback with us on TripAdvisor.

We are delighted to know that you treasured the stay being with us. We are indeed looking forward to see you with us during your next visit to Amritsar.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Amritsar

Address: Queens Road, Amritsar 143001, India
Phone Number:
Location: India > Punjab > Amritsar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 70 Hotels in Amritsar
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites By Carlson, Amritsar 3.5*
Number of rooms: 50
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