Terrible service. They were bright enough to book rooms with twin beds for a family with a child even when it was clearly mentioned in my booking that we were traveling with children. After we requested change of room we were refused saying it was fullbut they would join beds. Can anyone imagine the discomfort to the kid?
No towels in the room. In any of our 3 rooms. After multiple calls and requests We were finally given hand towels as per my request. Then large towels after one hour. We checked in at 5pm not an early time at all.
The hotel rooms are very posh indeed. But the corridors are dirty. Thebreakfast spread was great but food not that good. No one at the coffee shop counter to take the order for half hour.
The hotel needs to sort service issues for it to be commended. Go for ramada at same cost. Less posh but better service food and hospitality for sure.
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