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“Horrible restaurant manager and sick front office” 2 of 5 stars
Review of Hotel Lawrence

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Hotel Lawrence
3.0 of 5 Hotel   |   6, Lawrence Road, Amritsar 143001, India   |  
Hotel amenities
Ranked #27 of 68 hotels in Amritsar
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Horrible restaurant manager and sick front office”
2 of 5 stars Reviewed April 27, 2013 via mobile

We were booked at this hotel enroute to chandigarh when we drove in from Simla.we were supposed to have a plan with breakfast and dinner included.we arrived after a 12 hr drive at 8.30 pm.we went right into the restaurant for dinner.The restaurant manager was not seen at first,busy watching the cricket on television.we then placed our order with the waiter for some veg items.The manager then appears suddenly and says these things and those things cannot be ordered.since we were 5 passengers, it looked pretty unprofessional.we then had a argument with the person and concluded dinner soon.As for the room it is large no doubt but air conditioning controls were spoilt,fan controls were not working,the taps in the bath area were not working and room was quite stuffy.i think the room was not fit to be rated super deluxe.The same night the power went off and it took nearly 5 minutes for the power to work again and another 5 minutes for air conditioning to work.all in all but for the room size nothing great here,better to look for other options.i will never stay here again.also housekeeping was very good and deserve compliments as also room service.

Stayed April 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Lawrence, responded to this review, May 21, 2013
Dear Sir

We are extremely sorry and regretful that you din't get proper services and facilites at our Hotel during your stay. We apologize for the behaviour of our Restaurant Manager who refused you few items and convinnced you to change your placed order, it was very unprofessional of him.

We also apologize that you had to stay in those rooms in which fittings were not working properly and gave you discomfort during your stay.

We assure you we will try to keep our fittings and fixtures in better working condition and overcome all the faults you found with our property.

We request you to reconsider your decision and visit us again on your next visit to Amritsar.

Sincere Regards

Harbhajan Singh
GM, Hotel Lawrence, Amritsar.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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41 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Mumbai (Bombay), India
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 5, 2013

Stayed at this property in March 2013 with my wife and kid. We were coming from Jammu after visiting Vaishno Devi and really wanted a nice place to stay. Got the room on the front side. The best part of the hotel is the spacious rooms. Food was very nice and tasty. The rooms were tidy. The bathroom needs a little makeover and the management should seriously think of putting some exhaust in the bathrooms - it looked a little humid inside the room. Overall a very nice experience and surely recommended for all in case you visit Amritsar. Distance of key places - Golden Temple shall be around 5 Kms and Wagah Border around 35 kms.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Lawrence, responded to this review, May 21, 2013
Dear Sir

We are glad to know that you had a great experience staying with us. Thank you for appreciating our food quality and taste which we always try to keep simple so that it tastes more like home made food.

We are already making changes to our bathrooms gradually, we are upgrading all bathrooms by replacing the bath tubs with glass shower enclosures. We have exhaust systems in our bathrooms, we have small netted outlets with wooden frames in the ducts of all bathrooms which have exhaust fans installed at the end of the duct on the terrace, maybe one of the exhausts might not be working during your stay.

Sir, we have calculated distance to Wagah Border and Golden Temple according to the shortest route and the distance shown by our test vehicles's tripmeter.

Hope to see you soon on your next visit.

Warm Regards

Harbhajan Singh
GM, Hotel Lawrence.
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New Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 19, 2013

We were two couples and stayed in this hotel for 2 nights (10th and 11th March). Had a great time in the hotel. I asked for back side rooms on the upper level as suggested in some of the reviews here and got them ( to avoid traffic noise from the main road). Reception was courteous and I was thoroughly impressed by the room service. Not even once I had to follow up for anything that I asked for and the service was prompt too. At this price, you cannot ask for anything more. If you like spacious rooms, dont look beyond hotel Lawrence.

You will love the breakfast served in the morning (you can have it in the room too).

If you have any related questions, I would be glad to help.

Room Tip: Choose a back side room on the upper level to avoid noises from main road traffic
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Lawrence, responded to this review, May 23, 2013
Dear Sir

We are glad to know that you had a wonderful experience at Hotel Lawrence during your stay. Thank you for appreciating the size of our rooms, we have built spacious rooms so the customer doesn't get the feeling of a cramped space which usually one gets generally in a hotel room, the room is designed in a way that the customer gets the feeling if he/she is staying in his/her home bedroom.

Your positive feedback motivates to keep our standards at the top and serve you even better on your next visit.

Warm Regards

Harbhajan Singh
GM, Hotel Lawrence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 30, 2013

Nice staff, helpful and attentive. The rooms are huge. Any number of cats could be swung with no danger of breaking any of them. Lawrence St is easy to find, all the drivers knew it instantly. It's far enough from the central area to be quiet. Ask for a back room, rather than a room overlooking the Main Street.

Room Tip: Choose a back room for a quieter night.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Lawrence, responded to this review, May 23, 2013
Dear Sir

Thank you so much for your kind and positive note. We are delighted that you had a great experience while here at Hotel Lawrence.

We are gad that you appreciated the size of our rooms and service provided by our staff.

Look forward to see you again.

Regards

Harbhajan Singh
GM, Hotel Lawrence.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yokohama, Japan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 7, 2013

Since Amritsar is close to the boarder of Pakistan and India, I use Amritsar airport as a hub when I go to Pakistan. This time I got on 5 airplanes from Japan. I was very tired for 2 days of airplane travels and arrived at 8pm at Amritsar airport. When I arrived the hotel, I was welcomed by the hotel's staffs. They spoke fluent English and I didn't need to worry about cheating at all. Staffs were with full of hospitality.

Discount price for a double bed room made it affordable for 1 person. Hotel room was very specious, The shower room had a bathtub and hot water. Checkout time is 12pm and breakfast is served until 11am so it's good for late risers. Food is fine for non Indian food referrer also.

The hotel made me relax after a long journey. I will use this hotel again when I travel to Pakistan.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Lawrence, responded to this review, May 23, 2013
Dear Mam

We thank you for you review and sharing your good experience with you and appreciating the courtesy shown by our staff to make your stay comfortable.

We try to offer maximum value for money to our guests and we are happy to know that you had a satisfying experience regarding room rates.

Looking forward to your next visit to Pakistan.

Warm Regards

Harbhajan Singh
GM, Hotel Lawrence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dalhousie, India
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 17, 2012

This is another Hotel i usually prefer at times . Rooms are indeed big . Staff is hospitable too . As i live in Dalhousie happen to visit Amritsar quiet often . As they know me now not much of a problem getting a discount . Under ground parking is there so it helps . If you want to know more about this Hotel please mail me bhallakanwal@hotmail.com . Thanks Dr Bhalla K .

Room Tip: Get a Room on Upper Level.
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 11, 2012

The hotel is in heart of the city and 10- 15 mins drive to Golden temple and Jallianwala Bagh. You have lots of restaurant around instead to take food in hotel you can walk down and have good varieties of Punjabi foods. You can get fresh paneer while you have a walk.
Good things:
1- Huge, spacious room and bathroom
2- A double bed, a small table with chairs and a sofa-table set in the room
3- Location is fine.
4.Staffs are good.

Room Tip: Rooms are larger compared to other hotels in India
See more room tips
  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Lawrence

Address: 6, Lawrence Road, Amritsar 143001, India
Location: India > Punjab > Amritsar
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #27 of 68 hotels in Amritsar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Lawrence 3*
Official Description (provided by the hotel):
Hotel Lawrence is very centrally loacted at Lawrence Road which is the hub of entertainment, shopping and dining of Amritsar. Hotel is centrally air-conditioned and offers one of the most spacious room in the whole city with all the modern amenities like 24 hours running Hot & Cold Water, 24 hours Room Service, Mini Refrigerator in room, Spacious separate sitting area in every room, Free Broadband Wi-FI Internet, Direct-Dialing Telephone with International Calling etc.There are two Banks with ATM on hotel premises, there is a Domino's Pizza outlet on the Hotel premises and Pizza Hut is just few steps away. ... more   less 
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