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“I got married here :) :) so obviously it's THE BEST ;)” 5 of 5 stars
Review of Hyatt Amritsar

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Hyatt Amritsar
4.5 of 5 Hotel   |   MBM Farms, G. T. Road | Alpha One City Center, Amritsar 143001, India (Formerly Ista Amritsar)   |  
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Ranked #14 of 72 Hotels in Amritsar
Gillingham, England, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
“I got married here :) :) so obviously it's THE BEST ;)”
5 of 5 stars Reviewed August 8, 2013

Got married here :) the bestest food you can Eva get. My in-laws family still raves about it ;)
And last year in feb 2012 my brother got married here :) it's got the best service :)
Staff is really helpful n friendly :)
This hotel Neva disappoints you :)

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, August 10, 2013
Dear Guest,

Greetings from Hyatt Amritsar!

Thank you for selecting Hyatt Amritsar for your marriage and taking out your valuable time to share your experience. We are glad to learn that even your brother had his wedding events at our hotel. Also would like to thank you for your appreciating our staff for their service. It is our constant endeavor to make our esteemed guests feel comfortable .
Your positive feedback on various aspects of our hotel is quite inspiring. We wish you, your husband, your brother and his wife a very happy and successful married life .

Looking forward to welcoming you back soon.

Best Regards,

Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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538 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 6, 2013

My family and I stayed a few nights in the hotel a few months ago. Rooms are small but ok- solve the purpose- sleep, shower and thats it. In one of the rooms- the ac was not working- this is in Amritsar's Peak summers(45 degrees outdoors). After complaining for 1 whole day, the ac kind of became better. The explanation we got was- its way too hot outside therefore, it doesnt cool as much!!! seriouslyyy.. this is a disgrace on Hyatt brand!

The joke was to compensate, they offered free drop-off the airport!!!! Something that cost 200Rps when we couldnt sleep in a room we paid almost Rs.6000!

The staff in the hotel is just not bothered! We were trying to organize an event in the hotel- dinner and wedding but the banquet manager just does not respond! Given the situation, they are really busy and making enough money.. but being in the hospitality industry they need to realize they have competitors in the city who are offering much better service(atleast they respond to emails and calls)!!!!

The banquet manager(dont want to mention her name) would just not respond to any emails about availability, price or menu. Its almost like they are offering charity by letting us have a function there.

I would say.. this isn't the only hotel conveniently located in Amritsar. Its a small city and getting from Point A to Point B would not take more than 10-15mins. Look at Holiday Inn or Raddisson or other hotels instead.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, August 9, 2013
Dear Guest,
Greetings from Hyatt Amritsar!

At the outset, I would like to thank you for choosing to stay with us at Hyatt and taking out your valuable time in evaluating our product and services. I am sorry to learn that you did not have a comfortable stay due to the air-conditioning. Also have noted that you wanted to book an event with us but you did not get an revert from the team. Your feedback has been taken up very strongly with the concerned team members and I assure you that it will not reoccur in the future. I request you to give us another chance to make up for this experience of yours by visiting us once again and allow us to quote for your event by sending us the details. I and my team look forward to the pleasure of welcoming you back and hearing from you soon.

Best Regards,

Bhagwan Balani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lakes
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed August 3, 2013

Having seen the location of the Holiday Inn and Radisson en route to our hotel, I would say that the Hyatt is far better located for those visiting the Golden Temple. We could see it from our bedroom window whereas the other hotels mentioned were much closer to the airport. It cost 100 rupees maximum in a tuk tuk picked up on the main road outside the hotel to go to the temple. Take something to cover your head with you.
Hotel rooms were not huge but were very comfortable and peaceful. Bathrooms were excellent with great showers. Ask for a room high up-floors are numbered from 10-20-we were on the 19th-rooms overlooking the pool would be best as you can then see the whole of the city.
Breakfast was very good indeed with attentive staff and a huge choice of items either ready made or cooked to order. We ate in the Collage restaurant thought there was a food court in the adjacent mall.
Pool very nice and not used much whilst we were there so I often had it to myself. My sons enjoyed the gym too.
We bought drinks etc in the supermarket on lower floor of the mall next door and used our minibar fridges.
Overall we were really pleased with the hotel and think it was a great choice for our visit to Amritsar.

Room Tip: Choose floor 19 or 20-two top floors and ask for a room overlooking the pool and facing the city.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, August 7, 2013
Dear Guest,

Greetings from Hyatt Amritsar!

At the onset, I would like to thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services.
We are delighted to read your great comments about our hotel and are happy to know we were able to deliver to you the Hyatt service standards we pride ourselves on. It is our constant endeavor to make our esteemed guests feel comfortable .
I am glad to learn that you had a pleasant stay with us. Your positive feedback on various aspects of our hotel is quite inspiring.

We look forward to welcoming you back soon.

Best Regards,

Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 3, 2013 via mobile

Amazingly clean, excellent service, great staff and location. This is the only place to stay in Amrtisar do not waste your time with any other property. The location is right next to a mall with tons of shopping and restaurants.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, August 7, 2013
Dear Guest,

Greetings from Hyatt Amritsar!

Thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. We are delighted to read your great comments about our hotel and are happy to know we were able to deliver to you the Hyatt service standards we pride ourselves on. It is our constant endeavor to make our esteemed guests feel comfortable .
I am glad to learn that you had a pleasant stay with us. Your positive feedback on various aspects of our hotel is quite inspiring.

We look forward to welcoming you back soon.

Best Regards,

Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 31, 2013 via mobile

First things first the hotel doesnt offer wifi..it offers you complementary wired Internet or one in public computer area .that could be a problem.

Other things were good.
The food was great. Both in room and buffet were upto the mark

The rooms were ok. A bit small though and also missing some essential things like bathroom slippers.

Rest all was ok the location is convenient and the mall is pretty close by.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, August 1, 2013
Dear Guest,
Greetings from Hyatt Amritsar!

At the onset, I would like to thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. We are delighted to read your great comments about our hotel and are happy to know we were able to deliver to you the Hyatt service standards we pride ourselves on. It is our constant endeavor to make our esteemed guests feel comfortable .
Your feedback with regards to the wifi has been noted.
I am glad to learn that you had a pleasant stay with us. Your positive feedback on various aspects of our hotel is quite inspiring.

We look forward to welcoming you back soon.

Best Regards,

Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 31, 2013

I stayed in this hotel twice in feb and march 2013. It is a good hotel with the right ambiance. Front boffice staff is efficient and room service appreciable. The best thing is the vast spread breakfast, It is comparable to the best enywhere and the restaurant staff is very hospitable. Rooms are good, matresses comfortable and pool sufficient. Overall, a pleasant experience.

Room Tip: All the rooms have old city view, good or bad, never excellent. Avoid drawing the curtains away, roo...
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, August 1, 2013
Dear Guest,
Greetings from Hyatt Amritsar!

Thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. We are delighted to read your great comments about our hotel and are happy to know we were able to deliver to you the Hyatt service standards we pride ourselves on. It is our constant endeavor to make our esteemed guests feel comfortable .
I am glad to learn that you had a pleasant stay with us. Your positive feedback on various aspects of our hotel is quite inspiring.

We look forward to welcoming you back soon.

Best Regards,

Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2013

We took the train from Delhi to Amritsar which took us approximately 5 hours. The taxi ride from the railway station to the hotel was comfortable. The Hyatt Amritsar is located right opposite a mall. It's one of the most architecturally well made hotels I've seen in India. The rooms were comfortable and modern. The Spa & Swimming Pool were unbelievably nice. The Concierge at The Hyatt was very resourceful. They had a complimentary pick-up and drop to the Golden Temple. The buffet breakfast was elaborate and the pancakes were delectable. Looking forward to going back soon!

Room Tip: Forget the room, get a spa appointment beforehand, they're usually all booked.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, July 31, 2013
Dear Guest,

Greetings from Hyatt Amritsar!

Thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. We are delighted to read your great comments about our hotel and are happy to know we were able to deliver to you the Hyatt service standards we pride ourselves on. It is our constant endeavor to make our esteemed guests feel comfortable .
I am glad to learn that you had a pleasant stay with us. Your positive feedback on various aspects of our hotel is quite inspiring.

We look forward to welcoming you back soon.

Best Regards,

Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Amritsar

Address: MBM Farms, G. T. Road | Alpha One City Center, Amritsar 143001, India (Formerly Ista Amritsar)
Phone Number:
Location: India > Punjab > Amritsar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Amritsar
#6 Business Hotel in Amritsar
#7 Luxury Hotel in Amritsar
#10 Family Hotel in Amritsar
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hyatt Amritsar 4.5*
Number of rooms: 248
Official Description (provided by the hotel):
Iconic Hyatt in the city of AmritsarNestled in the heart of the city and 10 minutes from the Golden Temple is Hyatt Amritsar, welcoming business and leisure travelers to enjoy luxury 5 star deluxe hotel accommodation coupled with the historical wonders the city has to offer.Hyatt Amritsar offers 248 elegantly appointed guestrooms including suites which are on the fourth floor of the hotel to ensure panoramic views of the city. Rooms have a sleek contemporary design with the highest levels of comfort.Savour specialty Thai and Chinese cuisine at ThaiChi or for more international and local Punjabi cuisine options with a flare, Collage is the ideal choice. When the sun goes down, head to The Lounge Bar for evening cocktails, soothing music and views across an open courtyard.Enjoy the warm Indian sunshine at the outdoor swimming and vitality pool or rejuvenate in one of eight treatment rooms at The Spa.Hyatt Amritsar is conveniently located 4 kilometres from the Golden Temple and Jallianwala Bagh. The Wagah border is also 30 kilometers away, and offers guests the opportunity to watch the retreat ceremony of the guard ceremony at the Indo-Pak border. The international airport is 25 minutes away, while the railway station is a 10-minute drive. ... more   less 
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Also Known As:
Ista Amritsar Hotel Amritsar
Ista Hotel Amritsar

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