We were recommended this hotel by friends from Mumbai who accompanied us during what was meant to be a memorable end to our month long journey in India. It was memorable all right...but for all the WRONG reasons. My wife and I were too embarrassed to express how we felt since our friends' were heralding it to be a 'Taj Resort'.
Yes, the decor was tired and dated. What I wasn't counting on was a private wedding/engagement party in the grounds surrounding the swimming pool. The task of buying swimming costumes beforehand was cumbersome. Imagine the dismay when turning up at the pool to find the area surrounding the pool was occupied by waiters preparing dining arrangements for that evenings private function. As if that wasn't bad enough, once we decided we wouldn't let the lack of privacy spoil our enjoyment having traveled hours to get there and as a token gesture take a hurried dip in the pool before guests arrived, we were disgusted at the debris floating in the pool. Leaves, insects including a dead wasp and newspaper was the final straw. We brought this to the attention of nearby staff who felt for some reason it was okay to fob us off by saying the area was reserved for private guests. We walked to the front desk in our swimwear to complain to management and were advised that the pool would be cleaned right away. By then we were put off by the whole experience. Images attached may not translate to the sickening feeling of ingesting a mouthful of insect secretions even if the leaves had been removed. We received an apology by the manager and the person in charge of keeping the pool clean saying he was tending to the jacuzzi at the time. This really is not acceptable and very ill judged on the hotel's part to expect guests to accede...which we did on account of not making it worse for our friends.
It didn't get better. The jacuzzi was slippery, the main rooms were full of cracks in the walls, gaps in the windows exposing us to warm air and insects from the outside, the food was far removed from the fine dining experience we had been assured of and to top it off, in order to relieve tensions caused by the previous day's events, i decided to have an oil massage first thing in the morning. The session was constantly interrupted by either staff/guests chatting away on mobile phones immediately outside the door where I was receiving the treatment.
The final nail in the coffin was in the coffee shop where we had our breakfast. A strand of hair neatly folded into the napkin made me want to puke. I didn't wish to make a formal complaint at the time but did inform the restaurant staff while handing the napkin back. On the whole, given the consistency in poor standards at this property, the charming smiles do very little to make up for what was a despicable experience. It felt as if the substandard culture was ingrained over the years and the staff were either aware of this but impotent to influence senior management or, the establishment is about to have a full blown makeover therefore the slip in recent (?) standards...in which case a full refund alone may not suffice!
My wife even spotted a bedbug but it was too small to show on camera. I did take couple of pics but it just appears as a blur hence image not included. I'm beginning to wonder whether the Gateway is part of the Taj Group of Hotels at all, and if it is, are the standards as dire in other cities like Delhi, Kolkota or Mumbai?
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- Also Known As:
- Taj Residency Nashik
- Taj Residency Hotel Nashik